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August 2024 by Rashia Peacock
Sound auto wholesalers are the best ! They are so patient and kind . George helped me find the perfect car with a great deal !
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August 2024 by Felicia Heard
**Review: A Nightmare at Sound Auto Wholesalers – A Cautionary Tale**
My experience with this dealership has been nothing short of a nightmare, marked by abysmal customer service and a blatant disregard for their promises and customer satisfaction.
I bought a vehicle from Sound Auto Wholesalers with the assurance of a lifetime engine warranty. After 3 months I began experiencing engine issues. The dealership advised me to take the vehicle to an Audi dealership for diagnosis. Audi found problems with the engine camshaft manifolds, but the warranty company denied coverage for the repairs. As a result, I paid $1,300 out of pocket. It was only after my attorney intervened that I was eventually reimbursed for this expense.
The problems didn't end there. The car continued to experience issues related to the camshafts, shaking, and stalling at idle. Over the course of a year, I took the car to Audi five times for the same issues. Audi identified the problem as being related to the camshafts, timing chain, and metal shavings in the engine oil. They were ready to work with the warranty company to either repair or replace the engine.
However, the warranty company denied the claim again, insisting that the car needed to be returned to Sound Auto for repairs as per the contract. Reaching out to Dan Mariam, the owner of Sound Auto, was equally frustrating. I was told I needed to tow the car back to their dealership despite Audi having already started disassembling the engine. The car was towed back on May 18, and my troubles only compounded from there.
I made numerous attempts to get status updates, but my calls were not returned, with Dan answering only occasionally. When I did manage to speak with him, he was unhelpful and dismissive. After 3 weeks the vehicle still was not repaired, I asked for a loaner vehicle as a curtesy due to the extended waiting period and given that the warranty did not cover one. Dan's response was shockingly unprofessional; he insinuated that my decision to involve a lawyer in the first incident had influenced their level of service. Despite his attitude, he reluctantly agreed to provide a loaner if the car was not ready within a couple of weeks.
After 4 weeks, the car was still not repaired. At this point I was finally given a loaner with a broken A/C during a heatwave, when that was addressed, the replacement loaner had no gas. I was informed that the dealership was not obligated to provide gas for the loaner, which added to my frustration.
On July 7, I was notified that my car was ready for pickup. However, upon retrieving it, I noticed the oil level was not correct. After having it topped off by their mechanics, the car still wouldn't start. I was sent home while the mechanics supposedly troubleshot the issue. 20 minutes later I was called back to pick up the vehicle, and told the starter was stuck. A day later, the car failed to start again. I was told it needed a new starter as the starter to engine connection may have been impacted as a result of the engine replacement. The vehicle was towed back to the dealership.
Monday July 8th I received a call stating the vehicle would not be repaired until Wednesday since the starter repair was an 8 hour job and there were other cars that needed to be repaired. They managed to complete the “8 hour job” within a few hours after I insisted on immediate attention. The cherry on top of this horrendous experience was Dan Mariam’s final comment as my son was walking away after he picked up the car: "You're welcome, you got a loaner and a free starter" It was as if he expected us to thank him for the shoddy service and the ongoing ordeal we had endured.
In conclusion, my experience with Sound Auto Wholesalers has been plagued by inadequate service, unprofessional behavior from the owner, and a complete disregard for customer satisfaction. If I had to do it again, I
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August 2024 by Dattilo Patti
Great deal today made with Angelo. Car is perfect! Low miles and love the lifetime warranty on the engine. Easy deal. Everyone was so great to work with! I’ll be back with my other son for sure!
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August 2024 by Luke Dattilo
Angelo was very helpful through the process of helping me buy my first car. Very professional and polite.
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August 2024 by Angie Wooding
Angelo was awesome. He answered all are questions about the Tesla before we made our purchase. We received great service from everyone. It was fast and easy. I very much recommend them.
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August 2024 by Lynn Wooding
professional and knowledgeable
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August 2024 by Carlos Jenifer Astudillo Lopez
Thank you very much to Sound Auto Wholesalers! The sales manager Kelsey Yantosca and sales consultant Danny got it done! They work with all ITN & tax ID clients! I am so grateful for the approval! We will be sending everyone I know to Sound Auto!
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August 2024 by Ronald Wallace
George, my salesperson, and especially Eric the sales manager have really come through for me. I bought a 2018 Tesla Model 3 that threw a front passenger restraint system fault alert after I had the car for about 2000 miles and that took Tesla a couple of days to fix. It also needed tire rebalancing. All was covered by the dealer warranty without hesitation. I’m impressed by the squarel deal I received and the no hassle follow up provided. If you’re tired of being treated like the cable company treats you, and you are in the market, check out these guys for a straight experience for a change.
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August 2024 by Giovanni Vidals
Tree totalled my car during freak storms, and I contact Soundauto. Mauro reached out to me and had cars lined up for me to look at the minute I was ready to make my purchase. I got in and out in just a few hours and am so happy I was able to get through something as stressful as buying a car so easily. Troubled credit but they got me the best deal possible.
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August 2024 by Kristen DAmico
Angelo was fantastic! We went to Sound Auto to buy a car for my teenagers. Angelo was very patient and answered all of our questions. He made the care buying process easy and painless.
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August 2024 by Scott Childs
Our salesperson Mauro and and Kelsey the sales manager were outstanding. We came in on Saturday, and were in and out fast with a great deal on a car we love. They even held the car for us on Monday so we could figure out insurance. They had the car ready for us with plates and everything. Next time we need a car, we’ll be back here!
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August 2024 by Katelyn Hasenstab
Mauro and Kelsey were so great! They helped make a daunting process easy and smooth. So excited for my new car!
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August 2024 by Cherish
I recently had the pleasure of purchasing a car from Sound Auto, and I couldn't be happier with the experience. From the moment I walked in, I was greeted with friendly and professional service. The manger Kelsey was incredibly knowledgeable and took the time to understand my needs and preferences.
The selection of vehicles was impressive, and I never felt pressured to make a decision. They provided all the information I needed to make an informed choice and even offered a great financing plan that fit my budget.
The entire process with Mauro was smooth and efficient, and I drove away feeling confident and satisfied with my purchase. I highly recommend this dealership to anyone in the market for a new or used car. Their commitment to customer satisfaction is truly outstanding!
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August 2024 by Derek Gonzalez
Thank you to the sales manager Kelsey Yantosca & our sales consultant Danny! Kelsey worked entire deal and did all the paperwork too! Love our car! Thanks guys.
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August 2024 by Hayley Dzubiak
Kelsey Yantosca the manager and Danny were so helpful. I bought my first new car ever and they made the process so simple and exciting. If you need anything they’ll definitely help. Thanks Sound Auto!
