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September 2023 by Bill Zaf
Great customer service from everyone that works there! During my last visit Jeremy went above and beyond the call of duty, to help me out. I will def be back, and highly recommend!
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June 2023 by John Swenson
Anthony, the store manager, and a Marine, hooked us up. We're on a 2500 mile vacation and had a misfire going on. Not only did he hook me up with parts but provided us with tools to let me take care of it right there in the back lot. It's stellar service that O'reillys provided to us in a tight spot that will keep us using them.
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June 2023 by J Peterson
Great place super clean always have what I'm looking for the light professional staff and I always love seeing the guy at the think he's the manager cool guy always love talking to him
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March 2023 by Barbara Jean L.
Service is number 1 I highly recommend O'Reillys the team is unbelievable and I a woman who needed help and they were professional and very honest worker and were outstanding I willNot go to another auto parts store again
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March 2023 by Barbara Jean Law
OReillyAuto parts what more could they possibly do the customer service you receive is outstanding truly wonderful professional and knowledgeable I would not go to another Auto store from the management to staff were just a breathe of fresh air to know kindness is still in the world highly appreciated valued and highly recommend
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February 2023 by Rehema Cornelius
This is to give thanks and recognition to Anthony(manager) @ O’Reilly Auto Parts on Foxon Rd in East Haven, CT for his extended care and concern in what I thought was a crisis during today’s in-climate weather. Anthony, took the time to speak with me and educate me on what I needed for my car, in which I felt Anthony went above and beyond! Thank You Anthony for being a blessing! The world needs more people like you!
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February 2023 by Anthony Fonda
Needed new head lights they were quick and very knowledgeable on price cost for what head lights would suit the application. Not to mention really friendly
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January 2023 by Carol Civitillo
I went to O'Reillys, Foxon Rd and really needed help and I was gifted with the 2 most wonderful young men who were so much help to me. It was pouring rain and they went to my car to diagnose the issue. They very quickly and efficiently got the parts I needed helped me find a location to quickly get them installed. The whole experience was great and I will only go back to that store for all my future needs. I highly recommend this store for any automotive needs you have.
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January 2023 by JJONES
Absolutely nothing but top notch customer service here friends!My wife, nearly 3 year old and I were visiting Branford from Texas when our vehicle had an alternator failure which destroyed our battery. Thankfully I'm a trade mechanic/technician and knew exactly what to do and I buy 90% of my personal vehicle parts from O'Reillys. They are cross country in nearly every decent size town and I knew both the components were covered under warrantees. When we arrived I explained what had happened and Hector as well as the daytime store manager, Anthony and evening store manager Derrick, went above and beyond to help me get the parts I needed and get them installed without getting drinched by rain in 40° weather. They were not initially able to find my original purchase in my account which is extremely lengthy but went the extra mile to locate the parts and get warrantee exchanges with no out of pocket expense. Then after I got the brand new alternator and battery installed and used my own scan tool to check the charging system I determined the new alternator was defective. It was unfortunate but I know this happens sometimes and thankfully I am able to catch the defect immediately and eliminate other possibilities! At this point Anthony the daytime manager had already ended his shift and left and it had begun to rain while I was pulling the alternator a 2nd time! Derrick the evening shift manager,by his own initiative, came out of the store with a tarp and draped it over my hood and front of my vehicle while I finished the work and when I went to put the 2nd alternator on Anthony pulled back up to check on my family and he was going to drive to another location if there wasn't a 2nd alternator in stock for my vehicle in his store! The way all of you men conducted yourselves on that night deserves to be extremely highly commended! This kind of exquisite service is few and far between these days and every team member in this store truly went above and beyond for my family! THANK YOU ALL SO MUCH!!!!
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October 2022 by Alexis Lucisano
This place was so helpful! We were on our way to a wedding in Massachusetts when our check engine light came on and we had to find a place quickly. The manager helped us diagnose the problem immediately and gave us options on what to do. Overall great experience.
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October 2022 by Scott Tucker Jr.
Great folks. Derrick and Gabriel are terrific. Ronnie is awesome. I love this place. Clean store, plenty of parts on hand and very helpful staff.
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September 2022 by Janis Alexander
The staff here are knowledgeable and extremely friendly great experience
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July 2022 by Vincent ruckus
The person that helped me today had a great attitude. He was very polite and helpful. They had what i needed when other big name stores needed to order it. So all and all I'm very happy with my experience.
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May 2022 by Troy Stevens Jr
Nice little shop, definitely prefer this place over AutoZone or Advanced Auto Parts. Here they helped me right away, was barley any wait and the rep went above and beyond to help me. Woulda gave more stars but idk if it was just a one off or if they treat all customers this way. But the 2 times I've been here they've been a great company
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January 2022 by J D
Had everything I needed and customer service was good too.
