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July 2024 by Ernest Saunders III
***Beware CHECK ENGINE AFTER PAYMENT ALERT •MC DERMOTT LEXUS EAST HAVEN •May 4 th 2024 I walked in and said I would like a car that I can register for my business and that I just started a local business a few blocks away here in The East Haven. I explained that I’m disabled and need a vehicle that can get me where I need to go without issue. I was told by John Keklik that they had a 2017 Mercedes that had passed 160 point inspection and was ready to go. He and I agreed on $ 20,000 out the door. I got the cashiers check within an hour. Before I pulled off. I noticed a nail in the tires so the gentleman John Keklik said we will fix that in a few days by ordering me new tires,. I started the car in the morning and turn the air conditioner on and for about 10 minutes. The worst smell ever came out of the air conditioner that smelled and it’s still there. There’s something rotten inside the car engine I drove to the car wash a block away from my house another only two blocks from the dealer and the next morning the light came on and I went to AutoZone and they told me it’s a booster sensor issue. I went to the dealer and he told me that when the tires come in, they will fix the light. I told him that the car is crawling in four-wheel-drive and I cannot drive it so he gave me a loaner for a few days and took my car then gave it back to me a few days later off and started saying things like “AS IS”. I told him you can’t turn the light off and sell me the car knowing that it’s gonna break down the next day for $20,000. I told him that would destroy my business. Within three days, the light came back on and has come on after a few days every time they repair it. 5 times the light went off because they turned it off and then it came back on when I left the next day. in the past six weeks they have not documented what the actual issue is only that they’ve turned the light back off. Well the next day the light came on again and now it’s on to stay because it won’t turn off and they don’t know why. the lights back on and they’re telling me I’m stuck with the car unless I want to give it back to them for 14,000 on the trade-in which is 6000+ less than what I gave them a few weeks ago. Since they’ve had the car and have done several repairs to try to fix the check engine light., they took out a circuit or a coil and caused another light “anti collision light” to become inoperable it that they caused. I have another light on and they’re telling me that they don’t know why the lights on, but they can’t turn it off. Mc Dermutts suggestion is I sell it somewhere else and take a loss of $7000 to Them or pay them $11,000 more to get into a different vehicle The most difficult part was that from day one I was offered a warranty on a vehicle that’s not in warranty and if I would’ve took it and paid almost $1000 that day I would’ve had seven repairs done in six weeks which would’ve broke my company. After I raised the issue that I was not happy with the service I was kindly escorted out the door, as if I did not matter to them as they reminded me that most likely no lawyer would take this kind of case and I’m most likely just stuck with the car as they all talked about their firearm licenses for whatever reason they decided to bring that up., that stung. Someone told me years ago when when I had become disabled that there is a lot of people who would try to take advantage of you so I’m always cautious but this time me being trusting with Lexus McDermott cost me $7000 and now I’m stuck with the car I cannot pass emissions with, and I just bought it a few weeks ago and they have no way out of this other than telling me to leave and buy a warranty from them that will of course have me spending absorbent amounts of money over and over and over and over again. Today is July 3 and already missed Father’s Day last week and two jobs out of town. Tomorrow is July 4 and I don’t have a usable vehicle after spending $20,000 and there’s no way they are able to help me. 7/8/2024 Blinking engine light within 24 hours of me driving away.
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July 2024 by Lisa Klein
The buying experience was amazing! However they lost a key fab and the windshield was cracked It was Memorial Day weekend. We are still waiting for the key fab and windshield and brakes looked at. Many calls. Even a trip down there. Still waiting
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May 2024 by John Desarbo
Excellent Experience. Very friendly staff. Anthony was amazing!
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January 2024 by Ray John
Dave was excellent service in buying my car a great deal and real nice person the McDermott crew was excellent
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January 2024 by William Ocasio
Great experience. Had issues with my stabilitrack and was diagnosed and repaired rather quickly.
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October 2023 by A-1
I was looking @ a 2009 Corvette Z06 with 26k miles on Friday afternoon 10/24/23. They wanted $47,800. I offered them $45,000 in Cash "real money" as in no check, & they refused. Now, 3 days later it's listed for $46k. If they were smart, they would of accepted $45,000 IN CASH. How Dumb.. ALL used cars have fallen 10-15% just in the past 2 weeks.
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October 2023 by Panagiotis Konstantinidis
Tom Rowe and the finance manager are a national treasure and must be protected at all costs. From start to finish 5 star service.Thank you for the great experience.
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October 2023 by Chan Chuongvan
I bought a Lexus RX350 from this dealership on July 7 ,2023. As of today, October 13 I am still waiting for delivery of my second fob. Really, disappointed .
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August 2023 by Naquan Boyd
I like the place overall. I recently bought a used 1500 Silverado with about 14k miles. I think the transmission might be slipping in and out of first but I’m not to concerned as it’s warranted. Will call shop tomorrow to have it looked at but overall again it was a good experience and this transmission doesn’t scare me to much cause I’m sure it will be corrected if need be.Edit: Would reduce stars but I blame myself thinking Chevy would handle the issue for 3 yrs they said the hard shifting was normal, then the transmission pretty much exploded. Lol replaced it with no further warranty even tho these models have come to be know lemons. Lesson learned sold it for a Subaru legacy… yeah it was that bad. ?? sold my 2018 hot wheels Camaro too(kinda regret it now tho) looked nice but probably would blow up too.
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June 2023 by Mr. H. S.
Charles Dukes showed my friend a great time with everything and most treated us with like family... Hey wait his my Uncle, what is family for... but all in all we really had a great plus the BBQ that day help out too... Thanks Uncle Charles
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June 2023 by Dominic Viscuso
Had my 6 months regular maintenance and tire rotation done. Anthony and Tanya both were great. Been going to McDermott Lexus for many yearsAlways excellent service.
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June 2023 by Avinash Veeraraghav
They answered my questions quickly and efficiently.
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June 2023 by Marcus H.
The parts dept personnel needs some customer service training. They act like I'm bothering them when trying to order a part for my truck. Find another job if you don't like dealing with customers!
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April 2023 by Joann H
What a great dealership! Went in with a friend to buy a Lexus. The girl at the fron desk (i think her name was Jen), was so pleasant and helpful. My friend definitely loves her Lexus. While I was waiting for her, every staff member that walked by made it a point to say hello.
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August 2022 by Goop
I knew what car I wanted when I first made my appointment, and David White made the process very quick and easy. When I arrived at McDermott the vehicle was running and ready for me to look at, no waiting at all. A little bit of paperwork and a few minutes later I was test driving the vehicle. Dave was very honest and straight forward which I needed in a salesman as a first time buyer. The very next day I was driving the car home and am now able to say I am the proud owner! Thank you Dave!
