10AM - 7:30PM
435 Main St, Manchester“***** im posting in store. AT. TIME.OF.SERVICE!!! This business, owner and worker (Sak) are amazing! they will educate anyone with a smile, so you don’t even have to ask!! But you’ll feel free enough too! They deserve all the loyal customers and more +”
10AM - 9PM
27 LaSalle Rd, West Hartford“Won't go anywhere else but here! The staff and management are so knowledgeable and really take the time to make sure all your questions are answered. You can tell they are super passionate about what they do, and dedicate that time to making sure the customer has a great experience. The customer service alone makes it worth going here. Thank you for a great experience!”
10AM - 9PM
2545 Berlin Turnpike, Newington“Love the layout of the newington store! Easy to get to, love staying and chatting with the crew a bit. Customer service is above and beyond. Staff is knowledgeable and if they don’t know an answer they’ll take the time to do some research! 10/10 recommend!”
9:30AM - 9PM
818 Park Ave, Bloomfield“Best customer service ever , they helped me find everything I need and have the best prices compared to any other place I have been too. Highly recommend this smoke shop!”
10AM - 10PM
229 Hebron Ave, Glastonbury“A variety of things to choose from with really competitive prices. There were some random brands which aren’t usually easy to find, like Milka! Also the prices are sometimes cheaper than what you might find at Stop and Shop. The sandwich I ordered was good and the ingredients were high quality. Even better, it’s just around the corner.”
“Update: Shop Called back and apologized for inconvenience and oversight. They have a great selection and this stuff happens. Everyone is human and makes mistakes, they offered to replaced the juices and made this right. Give the shop a shot, I certainly will be giving them another chance.CAREFUL WITH THIS SHOP!I went into this shop with HIGH hopes as I saw an old style vape bar with plenty of juices on the wall… I thought It was a diamond in the rough I discovered …..that was at least until I got home. This is when I discovered one juice (The Blueberry JamMonster) had a born on date of 10/08/2020 and I bought this on 12/30/2023. These juices are have a two year shelf life before they are no longer safe to use. So the blueberry JamMonster Born On 10/08/2020 would expire 10/08/2022. That makes this juice 1 year and 45 days past its expiration. I contacted monster vape labs to confirm this and wrote the owner of the shop to see if he would make this right. Mistakes happen, we’re human so I was hoping to hear from him as most owners would be outraged they sold a customer expired juices and used batteries. As each day passes, for the shop to ignore my voicemail and email informing him that:•the $100 I spent for batteries and two vape juices one expired more than a year and the other born March 2022 -expiring on March 2024…I’d hope the owner would have called to make this right….still no response.Hopefully I can update this review to a positive experience if I hear back but that seems doubtful at this point.Oh also as I was getting rung out, he said that he “charges all the batteries for his customers because what are you going to sell not charged batteries?” Which at the time I didn’t think anything of but …after the expired juices, and one battery box tab being torn off, I’d bet he’s using the batteries personally and then swapping out the new ones with the ones he uses when shipments arrive. Overall sad and won’t be back unless this is made right.”
10AM - 8PM
695 Main St, Manchester“Great store. It has anything you could possibly need as far as smoke/vape shop products, including beautiful bongs and dab rigs for great prices. The guy that runs the store is a great dude as well. Great customer service!”
10AM - 10PM
844 Main St, Manchester“Update: This shop was already awesome but the amazing customer service I received sent them above and beyond. 10 out of 5 stars because this shop is twice as good as any other in the area! If I wasn’t already a loyal customer I 100% would be now!Hey so I love this place and everyone is super helpful and friendly! I just got a new pack of coils though like 2 days ago and went to open them now to change it and there are only 3 in the pack instead of 5 :’((( the manager-type fellow helped me and he gave me my VIP card and we talked about shroomz products and video games. Maybe he’ll remember. But I’m sad so minus 1 star for now. I’m having surgery tomorrow so I can’t come in for like two weeks which is why I’m writing here!”
“This is my favorite place in the world to go for anything smoke or Vape related. They also sell kratom which is nice. The owner and the staff are very friendly and helpful whenever I am in there. I go there often so I know them by now and they are very customer-oriented. If you want something specific they’ll put in an order for it. The prices are on point with other vape shops, if not lower than most. In addition, the hours are great. They are always open until 10 PM. I appreciate their kindness and helpful nature whenever I’m there. They let me take my time and answer any questions I have. I called them every day for almost two weeks asking if they got a new shipment and they put up with me the whole time. They always answer the phone even if it rings 20 times. Someone will always pick up. They are extremely reliable.Lastly, I left my wallet there a couple of weeks ago and they kept it for me completely untouched for two days. When I called to ask about it they immediately said they had it and that it was stored somewhere safe and secure. When I went to pick it up the employee asked me to show my ID in order to verify my identity, which I also really appreciated. All in all, I highly recommend this shop for any of your smoke and vape needs. They have a wide variety of items and really let customers take their time to look without intruding. They have a lot of patience with all customers (and I’ve seen some terrible customers in there). I ask questions that they probably don’t know the answer to but they try their best to give me one. I will always go there for as long as I live in West Hartford.The one thing that’s frustrating about the shop is the location, which is on Farmington Avenue in an area where there’s always a lot of traffic. There’s also another vape shop right down the road that I accidentally stopped at a few times before I got used to it. That shop has a blue sign well this one has a green sign.Finally, the parking lot is very small and busy. There’s always a lot of action going on when I’m there as there are a few businesses that seem to have a lot of customers on a usual basis. Especially the market that is located right next to the shop. Everyone is driving like crazy around that area because it’s close to Hartford, so be aware of your surroundings when driving because cars are moving quickly in and out of spaces and again the parking is tight. It’s very easy to miss the shop if you don’t pay attention.All in all this place is my number one go to and currently one of my favorite businesses to interact with because they are so understanding and so accessible due to their hours, and the items that are available. They run a good business and are very polite to all of their customers. I don’t think I’ve ever gone there at a time when other people weren’t also there or didn’t come in while I was there. It’s clearly a popular place that many people go to on a regular basis. They are trustworthy, and I would absolutely recommend them to anyone. Thank you to Smoke n Vape for running a great business and taking care of your customers.”
8AM - 9:30PM
458 Talcottville Rd, Vernon“I stopped in for rolling tobacco. I wish the selection of the menthol tobacco was a bit better. But I was able to get 2 bags of tobacco at a very reasonable price, with 2 lighters for free added in.Very friendly service, shop was clean and well lit. They have an amazing selection for anyone 420 friendly... lots of pipes and bongs.Even though the selection of tobacco wasn't the best, still got to give it 5 stars because of appearance and service.”
“I was just at Songbirds Vape and Smoke in West Hartford and the woman was so patient and helpful !! They're a little high on their prices but the customer service is top notch!!”
“Awesome selection for such a small shop. Great interior design/zoning of product and the store is always really clean. Love that they have an ATM. The cashiers are all very helpful and friendly as well.”
9AM - 9PM
662 Center St, Manchester“Stopped by on our way out of town to grab some vape pens. Staff was very helpful even though they did not have what we came for. They definitely helped us find something comparable and their prices are great. Definitely worth the side trip.”
“long time shopper at Ray's even before it was Rays' .glad to see he has not changed the customer service is done.in fact he has only improved upon it. between the new product he has brought in to the little things... like selling customer made pieces.. a great store and great people”
10AM - 10PM
39 S Main St, West Hartford“Sunny! What a guy! He has always been great when I stop by and he always has what I need! Can’t wait for my next trip. Might be to get one of those Cookies bags.”
“They always take care of us in there. We go every day for cigarettes and vape stuff. They back all of their Vape stuff, and have a great selection of cigars, vaporizer stuff, cigarettes and all other tobacco products/pipes. I love the people and the service is great.”
“General good selection of smoke and vape products. Employee was patient and helpful. I think their cigar selection is most notable. There may be stores with a slightly wider vape product selection, and selection of home roll tobacco bags. However this store doesn't skimp out on anything.”
“Great selection of vape juices, even wider selection of disposables! Even better is they open at 7AM everyday, compared to other places opening anywhere from 9AM - 11AM. Would definitely recommend to anyone looking for a good selection to choose from, as well as someplace to get your nicotine fix early morning if you're running low!”