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November 2023 by Anna Tansi
Darby rocked my world - he exceeded my expectations by finding a way to replace a flat tire late in the day. What a sharp contrast to 2 other shops, who were trying to sell me 4 new tires - and couldn’t fit me in for an appt until Friday. I don’t have that kind of money and it wasn’t necessary anyway. I appreciate once again the professionalism and the way Town Fair Tire goes above and beyond for their customers.Thank you Darby and the mechanic and everybody else who made it a pleasant experience!
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November 2023 by Michael Edaugal
AJ was Very polite. Fast and efficiently service.Awesome staffCame back with another vehicle and had a great experience with Shev.He is very knowledgeable and informative. Made it easier to decide what needed to be done. The service was very quick.
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November 2023 by Marley Guiski
Eric did a terrific job assisting me with my requests. His staff identified a problem that was detrimental to my car operating well! I highly recommend this store and staff.
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November 2023 by David Solivan
AJ was very helpful. I called needing tires and was told to come in the next morning and ask for him. He helped pick the right tires and gave me a great deal. Very appreciative for the great customer service.
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November 2023 by Cheng-Shuo W.
My daughter had a flat tire at East Hartford Board of Education yesterday. After helping her put the spare tire in, I texted her the address of Tire City (Now Tire + Service) and planned to meet her there. My daughter saw Town Fair Tire along the way and just turned into the parking lot. We showed the manager that the manager that we had a flat tire in the trunk but he could not care less. He went ahead and examine the other 3 tires and took down vehicle information. When we came back to the counter, the manager said they may not have the same tire and asked whether other brand was OK. He then asked whether we wanted to add alignment. I asked him shouldn't we inspect the flat tire first and check whether it's repairable? Isn't that the first step before adding other services or purchases? The manager started to type in a service form for us to sign. I quickly discussed with my daughter and we decided to go to Tire + Service. The first thing Tire + Service did was inspect the tire and determined whether it can be repaired. They gave us a good price for tire replacement and the service was done within the time they promised. I'd strongly suggest any potential customers to avoid Town Fair Tires and go to Tire + Service instead.
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October 2023 by Renee Brown
My representative was Thomas. He acknowledged me the moment I walked in and as a customer, I appreciate that wherever I do business. He is very knowledgeable about his job and provides updates at intervals. I would recommend him to anyone and I will surely do business here again! I hope his bosses see this comment and grant him a raise! He deserves it! Keep up the good work Thomas!
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October 2023 by Shawn Thomas
Aj did a great job on the phone with options and getting me a quick appointment! Darby assistant manager was excellent during a hectic tropical storm. Not very often you get 1 but 2 great experiences at one location. Highly recommend town fair east hartford for all your needs.
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September 2023 by M Davis
My wife and I came in today and ordered 4 continental Terrain Contact A/T tires. Thomas was our customer service representative and his service was outstanding!He matched the online price that we found and sold them to us for that price.He was very knowledgeable in his job, and if there was something that he didn't know, he asked someone and got the correct answer.We recommend that if anyone comes to Town Fair Tire in E Htfd to purchase tires; they should see Thomas.Respectfully,The Davis family.
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September 2023 by Sylvia Overton
AJ was awesome and very helpful. I was able to get new tires and an alignment within an hour. Great service!
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September 2023 by Michelle H.
I went to Town Fair tire and East Hartford, had tires put on and alignment the alignment tech unscrewed my tire rod. On our way to Hamden the tire rod came out. Town Fair tire and East Hartford is slow to take accountability that they could have killed me I will be taking further actions
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September 2023 by Chris K.
find another place to get tires ...this place is a nightmare .... I was told 11:30 am could bring my car .... It's 4:32pm and they haven't touched me car .... I knew better and regret is my only feeling
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September 2023 by S C
Edwin was accommodating, friendly, and knowledgeable. He explained daily maintenance for my tires, showed price break down. I highly I recommend this location for quality customer service.
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August 2023 by Ashley Salerno
As a heads up this location is extremely busy all the time so prepare to wait patiently for a while or bring a buddy who can drive you home while you wait. However, despite being overwhelmed these guys maintain professionalism and great customer service. Every time we have come in to this location, Eric, the manager, makes sure everyone is taken care of and works his tail off. I had not gotten the name of the young man who initially helped us out today but he was personable and ensured we got the best deal available on quality tires.
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August 2023 by Meghan
Eric was AMAZING! His crew is great. Very professional and friendly. Most caring guy I've had to pleasure of dealing with! Thank y'all so very much for helping me with my rust bucket!
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August 2023 by rose carter
Eric was great! He was helpful and very knowledgeable! 2 thumbs up. So this is an update. The guys that worked in the service department weren't helpful. I asked if they could put my tires in my car, and they never did. I ended up doing it myself. They didn't set my information on my dash so that I could see if I had the proper air in my tires. When I called back, I was told to give it a day or 2 and it should set itself. It didn't also was told that it's not something that is that important the car will still be okay but I didn't bring it like that and I want it fixed the way it suppose to be. I bought new tires and rims. Almost 2900 dollars. My husband ended up taking it back and the corrected the problem
