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October 2024 by Satish Kumar Dinakaran
This towing company was unprofessional. They never answered their phone and told my insurance company they came to pick up my car when nobody had even contacted me. This was clearly a deflection tactic. They never actually arrived at my house and only called after over 3 hours to see if my car was still there. My insurance company had to arrange for a different company to tow my car. Similar experience is echoed in other reviews of this company. As a result of their poor service, I will be without my car for over two days. I'm very disappointed.
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August 2024 by Luz De Jesus
Got towed to repair shop. The gentleman that towed the vehicle was polite, great energy and showed my curious 5 year old how the levers worked. Only reason I didn't give 5 stars was a confusion with my insurance the their dispatcher about the eta. After waiting the stated 105 minutes I gave them a call to update the eta and they sent my driver within 20 minutes of the call. If I didn't call them I would still be waiting since they got disconnected from my insurance.
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August 2024 by Elijah Peterson
Held my vehicle hostage, then Overcharged us limply & And stated he did not have our property Send just pictures that was the exact opposite. Flat out stole our property. Just another low life fly-by-night car company my advice avoid them at all costs.
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August 2024 by Nicholas Jaramillo
Stranded on the highway 3 hours after estimated time of arrival no show no call and they don’t answer the phone a bunch of clowns that could have just told me they can’t pick me up
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June 2024 by Cory Lanza
Scheduled a tow that they didn’t show for. Reading reviews this looks like the norm. Buyer beware with this company.
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April 2024 by Alecjondria Reyes
Brought my car in to be repaired after an accident. Amazing service and my car came back looking better than it did coming off the lot! Definitely recommend them your car is in great hands
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March 2024 by Crystal Jacobs
Horrible!
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January 2024 by Runner Web
Our car died in the parking lot of a store in West Hartford (12 minutes away from this shop) so we called AAA at 12ish. They sent out a request, and we waited 2 hours. When we called back the shop was closed and the driver was radio silent. They put Quality Car Care on the second call and "red flagged" it to say it was urgent. After an hour I called back and dispatch talked to the shop who said the driver said his tablet was busted and that's why the ETA was not updating. Another 30m later I called to inquire about an ETA and was told the driver told the shop he couldn't do it, he was on another call but the shop, Quality Car Care, didn't issue the request to another driver but now he was done with the first call his ETA was going to be 4:55. Well, 4:55 came and went and we've been waiting for over 5h now for a tow. I understand that only the last 3+ hours is Quality Car Care's fault, but the fact that they lied about the tablet, didn't reassign a driver and the driver still never showed is terrible customer service. No idea why AAA bothers to contract this company in the area - they don't honor their end of the deal. AAA swears up and down this shop is open on Saturdays but Google says it's not so make of that what you will, I guess. Do yourself a favor and call another company if you have the option, you're never getting a tow with this place.
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January 2024 by Leonie Milton
This company needs to do better with their communication because as a business it’s horrible. I have AAA and Quality Care is contracted to do tows for them in Hartford. At first I was told an hour. The hour comes and I’m told an estimated time is to wait another hour and no one shows up. I proceeded to call AAA to ask them what’s the update and on the tow. AAA couldn’t get in contact with your company to find out an estimated time for a tow. Not one not two but three agents at different times tried to get in contact with this tow company. After waiting 4 and half hours I ended up calling and paying a different tow company.
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January 2024 by Kevin Cole
I would jump through any hoop necessary to avoid business here.Highly unprofessional. I was quoted a price, and time to come pick up my vehicle. The owner and the employee on the phone were not on remotely on the same page. The price nearly doubled when I showed up at the agreed upon time. They demanded cash, and I did not get a receipt. I was basically told to F-off, but they had my car so I was at their mercy.The tires on the tow truck were so bald they couldn't handle the small amount of snow that had fallen in their relatively flat parking lot -- big trucks just don't slip like this when in 4-wheel-high settings, so I had to buy ice melt on my dime for their parking lot just to get my vehicle back.
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September 2023 by coney27
Tow truck driver was nice and that's it. Do NOT use this business. My vehicle was dropped at the wrong location, with the keys left in it, and since it's a push start vehicle it could have easily been stolen since it was parked overnight. I contacted their dispatcher who was very unprofessional, very rude, and unapologetic. AVOID at all costs.
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September 2023 by Maritza Pantoja
I want to thank Andre for his serves tonight ... He went above and beyond with making sure he didn't damage my daughters car while dropping it and placing it in its parking spot. I would recommend this tow company to anyone looking for quality service. Thank you Andre!!!
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August 2023 by Afzal R
I'm very happy that quality car care came to pick up Leo was very nice and he came fast to do the job and he is a hard working man I can see how good there areI'm glad that I have a service from them thank you so much leo!!
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April 2023 by Ali Alomari
What a shittttttty service they give
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April 2023 by Nyimah Jackson
Do not go here! Very unprofessional! I dropped my car off on 3/17 and when it was time for the insurance company to tow it to the junk yard because it was a total loss, the owner Limpy tried to scam the insurance company and me by insisting that I dropped my car off in January so he wanted more money for holding fees/towing fees.(My car was never towed in btw I drove it in). I had to pull up security footage of myself driving my car in January to prove there was no way I dropped it off on the day he claimed before he finally allowed it to be taken from the premises. He was very rude to me and the insurance company and never apologized. He didn’t even document any of my info when I dropped the car off. I should have known then the place was sketchy. Don’t go here unless you want to be scammed.
