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March 2024 by Jose Hernandez
A good place to take ur vehicles, very well recommended.
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March 2024 by Maya
Came initially for a check engine light so they ran a diagnostic test and changed spark plugs and I thought they fixed it but a month later the light came back on (I had only driven it 15 miles.) Was charged again for another diagnostic test after being told I would not be charged. It's hard to find a good mechanic. :/
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February 2024 by Roseann Pelletier
Won't let that place service my car. Would not give a price quote and assumed they had the job. Buy law they are suppose to quote a price before doing any work. Time to call in the DMV
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February 2024 by Jessica Ramos
Went there to have a car I had recently purchased inspected to make sure all was well. I had no appointment, just walked in and was taken care of right away. Mike offered to secure my battery in place at no charge. Mike and his crew are top notch customer service! Thank you again!
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February 2024 by James McGoogle
Had a great experience thanks to Horace. He kept my level of Expectations as high as I’ve always had for Service there. His workers took the initiative to get my car in ASAP. Diagnosed The Problem and Horace confirmed, and set an appointment the very next day. The only reason they didn’t do the job on the spot was they didn’t have the few parts that I needed and it was 4:30 in the afternoon. Thank you, Horace.
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February 2024 by Nydia Diaz
I like the workers there they are always helpful and very polite
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January 2024 by Copper
I brought my vehicle in for an emissions test. Was told it first needed an O2 sensor which they charged me $275 and 3 hours to fix a 30 minute job. Was told to drive the vehicle 100 miles to allow sensor to re set. It's been now more than 300 miles and the car stalls at every stop sign. I had another monro shop look at it and they said the O2 sensor was put in wrong causing car to stall. Still can't get it emission tested and when I called and spoke to Horace who did the job was told it wasn't their problem and they refuse to simply fix THEIR shoddy work.I recommend not to go there unless you want more problems then what you went in with.Contacted and reported them to the bbb and state.
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January 2024 by Nathaniel Dejesus
This place is awesomeThe manager and the staff are great and knowledgeableLooks like they have a great team of people who want to work together and succeed
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January 2024 by Jamel Burke
Great experience with Mike Goldwyn. He got me in and out fast, checked my car found nothing to be wrong and charged me for nothing. Doesn’t happen often with auto repair. So grateful!
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December 2023 by OhMyGawdEnt
Huge Shout Out to Tony and the guys at Monroe in East Hartford, always do an excellent job on my cars and even helped me out with a loose Windshield wiper problem in the middle of a busy day
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December 2023 by Kira .C
That’s my second time I came, first time for changes my bearing, and they did a great job! And I come back with other question today, and they did fully inspection for me , took few hours to check the estimated list I brought up from other repairs shop, and they said my car is okay to drive, have some thing has to fix but no need to spending 6-7k for that , is really such a relief to hear that , I really appreciate their help !
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December 2023 by Robert Campbell
I originally walked in for an oil change and to have my power steering diagnosed. The power steering was diagnosed as needing a new pump. Therefore I had a new pump installed [$1200] Over the next 6 days after doing so, I had to fill the power steering fluid twice, 12oz each time. I called and told the manager the issue and made an appt for 2 days after to have it looked at. It had been raining out and was told to come back on a dry day to be able to determine location of leak. I came back and it was determined the line from reservoir to rack was leaking. Therefore I had hoses replaced [$400]. 2 days after this repair, reservoir empty again. I scheduled an appt for new tires 2 days after finding there was still a power steering issue. Had the tires done [$400] and was told the return lines were now leaking. And that it would cost more to repair. The only thing offered was $25 off an hour of labor for the inconvenience. Plus cost of hoses [$500].My concern is that the power steering pump wasn't even bad, just all the lines. Therefore it would've saved me $1000. Almost a week later and no phone call from auto center with price to do lines. I already have had the repair done at Firestone, which is were I have usually frequented in the past. I was willing to give Monro a chance, but now I know where to continue to trust the better reliable diagnostic repairs.In addition to spending 3 weeks waiting on dependable repair, I lost wages due to not Uber driving part time. In fear of breaking down with the power steering continually leaking.
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December 2023 by Kenny Nguyen
Brought it in because my muffler was falling off. Michael assess the situation and made me feel better about it within five minutes. Highly recommend
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October 2023 by Alejandro Martin
I went 3 weeks ago for a noise that my Toyota RAV4 Exhaust has. I talked to Horace, he checked it, and show me that before they didn’t do a nice job and perhaps it has something inside, it just the noise. He changed. As soon I drove home, the noise was there again. I came back and I told him about the noise, he told me to bring back, the next they. I came back, I talked to Mike, I really don’t know what he did but the noise was there. At the end he said that he needs to asked for another Exhaust because that one was defected. I really don’t know it they change because I let my car, but my car is still with the noise after I paid $427.86 (no, professional worker’s to detecte the problem) very sad, and I really didn’t go back, because I did many times and not results.
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October 2023 by Roger Clapp Jr
This Monro really helped me out in a pinch! I was visiting my in-laws for the weekend and found a puddle of brake fluid under my tire and my brakes weren’t working right. I got my car towed here and they diagnosed and repaired everything the same day - on a Saturday! Cannot thank Mike & Team enough! They have great reviews for a reason!
