-
August 2024 by Clara Hill
I called in advance to see what time would be beat for an oil change. They were finishing up the vehicle before mine and got me in and out as quickly as he could.
-
August 2024 by William Brown
Asked for rotation with my service. Apparently that wasn’t relayed to the technician and then was decided I didn’t need it by both the technician and service manager. Having worked with tires myself I didn’t appreciate being told I didn’t know what I was talking about. I could understand if the place was busy but NO ONE was there. Seems lazy to me. Won’t be back.
-
August 2024 by Julian Ayala
Honest and hardworking people that respect your time and money. The work is fast, done right, and at an affordable price. Quickly became my go-to mechanic shop and I would recommend this place to anybody.
-
August 2024 by Gladys Erdely
Main Street, East Hartford. Very caring manager, not pushy. Thorough car inspection. Will definitely go back and highly recommend.
-
August 2024 by Amanda Smith
Customer service is terrible at Monroe East Hartford. The guy at the desk is not pleasant or friendly. The technician was friendly though.
I went in for an oil change and according to website and invoice Tire Rotation is included in the service. I even confirmed with the guy at the desk and he said yes it is included and was done. Well, my tires were not rotated. I know every scuff on my rims so I know they were not rotated. I actually only went to Monroe because I wanted my tires rotated, but I’m paying $92 for services and SHOP FEES that I didn’t even get. I’d rather go back to Valvoline and pay $72 and actually be valued as a customer. They’re always friendly and pleasant. Monroe East hartford not so much.
-
July 2024 by Nobboy66
These guys were super respectful, time respecting, and welcoming not too expensive either.
-
July 2024 by Denise Wilson
We were vacationing all the way from Alabama and got a nail in our tire, we went to Monro Auto Service and they immediately came out and plugged the tire for us, then didn’t even charge us. We of course payed the guy who did the service because he turned what could have been several hours of our day ruined into a minor hiccup in the day. Would definitely recommend!
-
July 2024 by Dan Cooksey
I needed my tires rotated and balanced last minute and Florencio was able to get me in right away with fast and friendly service! Highly recommend the team at Monro!
-
July 2024 by Illini Trekker
What a bunch of good people to work with. Service and products they offer fit any budget. They open at 8:00 but I called to by chance talk to a mechanic about my problems and sure enough 7:15 they picked up the phone! WOW where else!
-
July 2024 by Luis Ortiz
The manager and the staff were really helpful and clear on the problem and the options. Service was quick even if they had to bring parts from other location. Really recommend it.
-
July 2024 by Heather Correa
Found angels in mechanic shop during trip from hell. My husband and I were cravaning in seperate cars back from a trip from Maine where a family member was put on hospice for stage 4 cancer. On the way up my husband got a flat, he changed out for the jeep spare full size tire. The tire was dry rotting on the way home to long island an hour from the ferry the tire shredded on the highway. We were stuck between the Hov lane and the fast lane. We put the flat back on and pumped it with air to get us off the highway. I took a chance and called these wonderful people and asked if they could help. They patched the tire, gave me my family cold water, and gave my stressed out dog some love and water too. You guys are saints and your patch held all the way home and we couldn't have been more grateful to you for your skill and your kindness. Thank you from the bottom of our hearts.
-
June 2024 by Ashley McKreith
Went to this location on 6/18/24 at almost closing time to get my tire plugged. Florencio was working the desk, he was very nice. The young man who worked in the tire was also very nice. I will definitely go back to this location and recommend this location to others
-
June 2024 by matthew soto
Amazing job!! Great customer service made sure I was well taken care of! I would definitely recommend to come here with any issues!!
-
June 2024 by Hunnie Tingles ASMR
The manager fit me in last minute for a tire patch due to nail in my tire, when no other place could on a Saturday. Extremely kind mechanic and manager. He didn't even charge me! He made a very horrible day a bit better. I will be a loyal customer going forward.
-
June 2024 by Veronica Alvarado
So my daughter’s car had a slow leak in her back right tire. She took it to the dealer where she bought the car and they said the tire was NOT reparable and she would need to pay $250 for a new tire. So I took the car here to Munro and was assisted with a very nice gentleman by the name of Felix. He and the other gentleman repaired the tire in less than 10 minutes and then he said no charge. I 100% recommend you bring your car to this place. The service was great and the gentleman were very kind to me.