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November 2024 by Ivelyse smith
Don't leave change in the car they will seal all of it
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August 2024 by Queen of the Darkside
I was in an auto accident and I took my vehicle to Crash Champions, my husband and I were very happy with the work done and the help that gave us. I HIGHLY recommend Crash Champions!!!!
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July 2024 by Jimmy Perry
If I could give no stars I will too My insurance company referred my car there too just like everyone else story so that was my first mistake The damage is only my passenger side mirror and to buff some scratches My car got there July 1 was told the third my parts Was in they just have to Get someone to start working on it. It is now the 11th I still don’t have my car don’t even think they started working on it says my car should be completed by the 19th But what was the reason for my car sitting there two weeks for no reason I could’ve dropped it off on the 12th or the 11th if nobody wasn’t going to do nothing to it all that time it’s just a mirror couple screws no dents on the doors or nothing just scratches a couple I want to go back here not unless you don’t mind not having a car for month To change your side mirror and buff some scratches
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May 2024 by Ed Sutton
I thought the entire team at Crash Champions was excellent -- clear and consistent communication throughout the process, the car was delivered clean (which was really a nice surprise) and the work itself was great. Highly recommend
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May 2024 by Jerrika Santana
I would give no Star's to the East Hartford Crash Champions location. My 2019 Jeep Cherokee was serviced here after an accident and let me just say they are no experts. I was refered by Jeep themselves as they worked closely with Champions, so that gained my turst.
Crash Champions failed to fix my car as promised. They had 0 contact with their previous partner, Jeep, during the process of repairing my vehicle causing me to do all the foot work to getting my car further diagnosed and properly repaired. Crash Champions fixed the image of my car without really investigating and diagnosing the vehicle before my family drove in it again. That shows how much you care about family and your customers safety. Instead, they accepted the estimate from the insurance company knowing they are not mechanics, now I know Crash Champions isnt either. I was turned away by my assigned Champions adjuster and his manager, and I was right!!! My engine was messed up and all DUE TO THE ACCIDENT.
Long story short, they are no Champions at Crashes!
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January 2024 by Leonardo Galarza
Was referred to Crash Champions by Gengras Volvo. Brought my XC40 after it was hit overnight by a drunk driver. Car looks like new… pleased with the results!
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December 2023 by Over worked And under paid
My insurance company referred me to this place but my car has a breathalyzer device in it crash champions told me that I have to have the machine removed out my vehicle before they can do any work on it so if anybody with an IUD device in their vehicle do not pull up to this shop this shop will not help you the woman at the front Desk told me this is not a small mom and pops garage but little does she know liberty Honda collision center is not a small mom and pops garage there a big corporation just like them liberty Honda told me just bring extra mouthpieces and they will be able to do the job I highly recommend Stay away from crash champions If you have a breathalyzer device in your car they will not help you they will waste your time They will just piss you off stay away from crash champions East Hartford do not go highly recommend you stay away
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December 2023 by Nancy S
Was sent here by our insurance company for an estimate of repairs. The "estimator" botched the estimate by not including items which should have been included because he "could not find the price" or "wasn't sure" the work was needed. Now we have to wait for a competent shop to fight with the insurance company for the correct cost to be approved. This is costing us time and money as well as costing the insurance company extra in car rental fees while we wait, all because he couldn'ty be bothered to do his job competently or listen to the customer.
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November 2023 by Ben Swain
Great shop
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November 2023 by Jennifer Apruzzese
Excellent customer service and quality work!
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November 2023 by amber jackson
Awesome car repairs in a timely fashion!
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November 2023 by Elizabeth S.
Got my car repaired here due to an accident and needed it fixed quickly. They were the only ones that could take me right away. The reason they could: the service sucks. Took them over THREE weeks to fix up my car, even though they promised a week and a half. I wish it was because they were being thorough, when really they kept pushing off working on my car with excuses and it was a day-by-day stress when finish date was coming as they kept pushing it to the very next day, over and over again. This caused me a lot of stress, anxiety, and perpetual uncertainty, as this was going through insurance and I had a rental. I had to consistently hound on my insurance company to get information for me as Crash Champions wasn't communicating with me, and because I was getting hounded by the rental company every single day. Poor communication. When they were finally done with my car on a Friday, they didn't notify me until it was two hours before they closed, expecting me to be able to drop everything and go pick it up. Their website also isn't up to date, they are not open on Saturdays. So I was forced to use the rental for an extra three days. Very disappointed. They really don't care for their customers. Don't recommend.
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September 2023 by Eric Garcia
Constantly delays on vehicle repairs also front desk will continue to make promises on call backs a never fulfills promise to call back for updates so you have to chase them down. Never again will I ever use their services an hands down worst experience I’ve ever had with a garage. NOT RECOMMEND!
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August 2023 by Karen R.
I brought my car in for an insurance repair. They gave me an estimate. Their prices are very reasonable. I brought the car in. They told me 9 days for the repair. They finished in 7. Great communication via text messages and Sandy is always there to answer the phone if I needed her. Would definitely use again.
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August 2023 by Jessica Flint
They did an amazing job after my Jeep Grand Cherokee was in an accident. They communicated with me weekly to let me know what stage the car was in. Amazing customer service. I couldn’t be happier. Thank you !!
