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August 2024 by Sam Vayner
Got to say Mo and Jim at Gengras came through for us. Helped me out of my lease with my old Jeep Grand Cherokee Limited with 30K + miles OVER of what the mileage allotment should have been (would have gotten hit with an $8600+ bill end of lease, easy) and got me into a ? choice 2024 Jeep Grand Cherokee Summit at an amazing price even by my standards ($12,500 in dealer’s incentives and even found an obscure $500 coupon which any other salesperson would probably skip). Car is gorgeous. Wifey is grinning ear to ear and baby has plenty of space for the stroller and all her stuff. Couldn’t been happier. Great job Mo! Thank you and we will be back for the Grand Wagoner next year. :)
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August 2024 by Akash Pal
I had a great experience at the Gengras Jeep dealership in East Hartford. I worked with Akshay and Nick on the Jeep Grand Cherokee and Wrangler 4xe models. Highly recommend!
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August 2024 by Brian M
I regret buying here and wish I never did. I’d stay away from this dealer. Recently purchased a truck from them, I’ve had it for 1000 miles, the truck is used but in those thousand miles a lot of problems have come up. I won’t get into details about those but I will get into the details of how disgusted I am with the customer service. First off their phones must be broken because you can call and leave message after message after message with sales and service and they never call you back! I got so fed up I drove to the dealer and asked if their phones were broken. Then they book my truck for repairs and said I’d get a loaner, I did not get a loaner the day I dropped the truck off because they didn’t book me a loaner. The repairs needing to be done on the truck were not done, they fixed one thing and then told me to go to a Chevy dealer for the other problems….they didn’t even look into the issues just said go to Chevy! when I got to my truck it was covered in greasy/oily fingerprints on the outside showing me the service department not only has no respect towards the customer by never calling them back but also no respect towards the customers vehicles. This dealership will do and say whatever they have to to sell you a vehicle and once they get your money you are dead to them, they will from that point on ignore you. Again I would stay away from this dealership unless you want to be frustrated, disgusted and disrespected and then be filled with regret for ever doing business with them.
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August 2024 by Juan Villafane
Mo was a excellent sale person and a good help
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August 2024 by Mick
Awesome experience Mohammad was very helpful, Frankie in financial was also on par. Thanks guys!
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August 2024 by Curtis D'Anna
Mo was fantastic and super helpful. Great and easy experience!
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August 2024 by Mohamad Elzayat
Excellent sales reps both Victoria and mohamed did a fantastic job explaining everything to us. We bought our first hybrid and we had a lot of questions and they were both very patient and helpful thank you so much.
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August 2024 by Marlene Ruiz
Not too often do you hear of someone having a pleasant, stress-free experience while car shopping. But, I had a wonderful experience buying my Jeep at Gengras! I totally encourage anyone car shopping to stop here first before visiting any other dealership that might taint your joy, lol. I can't say enough of Alejandro Cabrera's knowledge and expertise on the Jeep I test drove and ultimately purchased from him. His Indepth professional knowledge of the Jeep brand, answered all my questions/concerns and his fun enthusiasm is evident in his answers. Alex and his team at Gengras were super helpful with financing options. Looking to buy?, stop by Gengras and ask for Alejandro a/k/a Alex, you'll thank me later.
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August 2024 by Virginia Rzesutock
Akshay was very helpful in finding our jeep! Thank you!
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August 2024 by Jon Golas
My salesman, Akshay was a complete gentleman. He listened and helped me find the perfect car for my family. I highly recommend Akshay!!!
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August 2024 by taushif khan
Very bad experience. They do not clearly say the cost of repair and often do unnecessary things. The service center attempts to claim required insurance clearance at the end of the day and behaves very rudely. There are lots of delay in simple things.
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August 2024 by KIM Harriott - MAPS; MC:LPCA
Mohamed was great. He makes my husband want to buy a new car from Gengras
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August 2024 by Rebecca Gilbert
SCAMMERS!! Do NOT go here. Will say anything to get you out the door with what you think is a good warranty and then will refuse any repairs under it. Will ignore your phone calls and give you the run around. Be warned the sales team will turn it over to service dept who do absolutely nothing if your brand new car starts to have issues under warranty. WORST EXPERIENCE in honest car buying.
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August 2024 by Chris Olet
We went to Gengras Ram to look at used pickups. Devin connected with us and very relaxed and not pushy but very helpful. He took info on what we were looking for and not looking for. It was very comfortable, not like many other ordeals at car dealers. After Devin had the info he brought us out to look at 2 Ram 1500 4x4’s. One was a 2021 and the other a 2024. The 2024 was a certified preowned that extended the powertrain warranty from 5/60k to 7/100k. We are full time RVers and need to flat tow the truck behind the RV. The 2024 was a better match for us plus it was a nicer model, the Limited. We left for the day to think about it. Devin called the next day to let us know that he had called several local RV dealers to see which could install the front tow system onto the truck. We didn’t expect that but Devin went above and beyond. He gave us names and contacts of several places, outstanding! Unfortunately, the local shops were much more expensive than the place we used for our Cherokee so well go back there, Cap and Hitch of New England. Devin showed us the procedure in the manual to put the transmission in complete neutral so it can be towed. Very good service.
We came back the next day and test drove it. Then we were sold Ha. That’s when we met Evan, the finance guy. He took his time with us and explained everything from financing to warranties. He is extremely thorough yet not pushy at all. We decided not to finance but we did choose to purchase the extended warranty called a “Wrap” which extends the warranty to cover the entire truck, not just the powertrain. Evan pointed out that because we are on the road all year and flat towing the truck that the Wrap would give us better, longer coverage overall. Good thinking!
The entire sale was a breeze. The staff was wonderful.
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August 2024 by Marjorie Hueber
This was the best accommodating, pleasent ,friendly dealership I every worked with. I came from north Jersey 3hrs away. It was my pleasure to meet and work with Albie & Steve. I love my car & my deal you gave me.
Marjorie Hueber
