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February 2024 by Gloria Myers
The representative was very cordial andknowledgeable. She went over mycontract thoroughly and answeredall my questions. It was a pleasureinteracting with her.
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February 2024 by Marion Lamprecht
We had our annual furnace cleaning, tge technician was prompt. Polite, he informed us what he was doing and told us what had to be replaced. He stayed until tge furnace cycled. I couldn't ask for better service
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February 2024 by Marilyn Byrne
Initially the first person to take my call (no heat) scheduled me for 8:00 am the next day. They work servicing till 7. I was desperate. I called again and talked to a woman who obviously knew her job very well. This time I said I had a contract for service. That was my mistake I will admit with the first person. However this second lady put me on hold, got back to me in very short time to say that a service department had made a change and I would have someone as soon as he completed his job ( it was 30 min.) Dean came and quickly solved my furnace problem. He is extremely qualified and I am grateful to the 2nd customer rep and to Dean responding and fixing my furnace.
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February 2024 by Jean Kocot
always the best customer service!!!!
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February 2024 by vince giuliano
Chris in billing is very conscientious, pleasant & very patient to explain the TLC billing system. She keeps excellent records of past conversations and consequently is able to quickly answer our questions and alleviate any concerns that we have from time to time. We always feel very comfortable knowing that we are speaking with her.
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February 2024 by Patricia Stinney
The representative, Jennifer, was friendly and courteous. I came away with everything clearly explained and with my questions answered. Thank you!
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February 2024 by Chip Pillsbury
Question on AutoPay. AutoPay was confirmed.
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January 2024 by eileen marino
the employee john spent a lot of time checking and servicing my furnace .he was courteous, professional and detailed in his work.5 stars...
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January 2024 by William Traynor
Rita was very pleasant and helpful. I felt she got me through the process with patience and was insightful.
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December 2023 by Mike G.
This company is a rip=off and tried to charge us $900 to come out after hours and change an oil filter on a burner. Stay away from them, They are very dishonest.
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December 2023 by Alexi Espinar
Customer service made sure to clarify all my doubts and took the time to explain each step of the process. They are the best
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November 2023 by Susan Gustafson
The customer service person who helped me (Esmiz) was very patient in answering my questions regarding the various price plans. I ultimately signed up for a plan after she helped me understand the differences.
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November 2023 by Constance
They were very helpful with an expensive problem that saved me money. Every time I have asked TLC for help they have responded. They are THE BEST!
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October 2023 by Karen Dymersky
I have to say hands down they are the most AMAZING Company ever. A couple times now I ran into issues and they have done nothing but stepped up and just gone above and beyond to help me. I have NEVER had a Company do the things they have to help me out in hard times. Hot water tank went they were there fixed it and got me hot water. They also helped me out with another issue that was over the top beyond unbelievable. Helped me out so much. Very professional and down to earth. They are like a family. A+++++++
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October 2023 by Michael Carr
Maria was a gem today discussing my account and Oil delivery. She was able to help me understand the delivery process, oil monitoring of our account, and also adjusted my delivery date. This has been one of my best experiences with TLC.
