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March 2024 by Jennifer Lampert
These days, it’s quite rare to receive adequate customer service, let alone exceptional. In a search for a specific food, I was lucky enough to have Cindy answer my call today. I explained that their location was a bit far from me and that I have a young child on a schedule. My dog (with a heart condition and specified raw diet) had been without her food due to delivery issues, and I was in a pinch. Without hesitation, Cindy offered to bring my order to her home which was at least 20+ minutes closer to me, and I could pick it up there. I’m not sure any other business would have done this for a non customer. Truly an exceptional experience and wonderful person. I will be driving to Darien any chance I get, and you should too!
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November 2023 by Beth Hrnciar
Knowledgeable staff. Focus on health and wellness not over processed commercial kibble
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October 2023 by Brian Kanefsky
I went into the store and the older short woman behind the counter was the most rude and obnoxious person I have ever interacted with in a pet store!
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May 2023 by Darren Plateroti
We are in belief that customer service and customer care will keep a business going for the long haul. This place has been that and we are happy to give them our business and compliments.Even with a location with not much parking, it’s flow is great. We get our dog products here, and they are reasonably priced and in stock.Well done
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April 2023 by Heather L
Cute store. Terrible customer service. Judgemental and rude lady who will sell correction collars but will also admonish you for asking about them. Went in as a new dog mom looking for help and left crying and feeling like a bad pet parent due to her horrible and mean attitude. I’ll never step foot in there again.
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March 2023 by A.J. Toscano (Batman)
I truly love this place and it deserves more credit than it gets. The staff is so friendly and I feel so comfortable shopping here. My father has been coming here for around 10 years and we prefer to go nowhere else. Thank you guys so much for being great!!!
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March 2023 by Chris S.
Jennifer has helped me with my yellow lab who has significant allergies and requires a particular diet to avoid ear infections. She carries the the brand and particular type I need, and keeps it in stock for me. Cindy has always been so helpful with questions about our dogs and cat. All the employees have been nothing but kind and professional. They carry top of the line products. You get what you pay for. If you want your animal to be healthy-give quality food to your pet. Very important. I would never shop anywhere else for my fur babies. Love, love the Pawprint Market.
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April 2022 by Mackenzie Baglione
Customer service matters!!This is an incredibly cute boutique pet shop in Darien that I was eager to check out as supporting small business is something that is important to me. (Especially post pandemic) while the mini poodle who greeted me at the door was beyond friendly, that is the extent of the warmth I felt upon entering. A group of woman talked amongst themselves while failing to greet me or ask if I needed any help. In a world where everything is flipped upside down, kindness goes along way and for that reason I will not be back.
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October 2021 by Lyndsey Lukacs
Pawprint Market is truly wonderful. Everyone that works here is extremely knowledgeable, helpful and kind. They're true animal lovers who want the very best for their customers. I cannot thank each of them enough for their guidance on food, treats and continuing to answer my questions! The highlight is being greeted by their pups! ❤️ Thank you!
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October 2021 by Lyndsey Elizabeth
Pawprint Market is truly wonderful. Everyone that works here is extremely knowledgeable, helpful and kind. They're true animal lovers who want the very best for their customers. I cannot thank each of them enough for their guidance on food, treats and continuing to answer my questions! The highlight is being greeted by their pups!Thank you!
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October 2021 by Elaine Huntley Pizzarelli
We are so fortunate to have Pawprint Market and all their expertise caring for the dogs and cats of Darien! We lost a beloved dog to cancer this past year, and Pawprint was with me offering guidance and support every step of the way with a switch to raw and a more holistic diet. The products they carry are TOP NOTCH and every staff member there puts so much care and effort into each transaction.
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October 2021 by Alex R.
I love this place! I stopped here because I was having a hard time finding quality food for my pup.. well The Pawprint Market has a wide variety and selection of quality brands! The store is so welcoming and well put together. I started going in 2020, when I got my new pups, and had a lot of questions and they helped me so much and were so attentive. I could spend hours in there. LOVE THIS STORE! Highly recommend.
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September 2021 by Heleen Raes
This is a lovely pet store. They have a great variety in toys, food and other supplies and the staff is very friendly.
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August 2021 by Janet Swaby
Very professional. Nice people friendly
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February 2021 by Jacob Dalton
It is now 10 42 am on TUESDAY Feb 2nd and this store is still closed with no explanation on their phones!This is why chewy and other huge retailers dominate the pet market ...Hours posted are 10am to 6pm and the weather is perfectly permitting to drive ... recently snowed but roads are clear.PURE LAZIEST owner /management I've ever seen at a local pet store .... ILL cook my dog food before I go here again on principle...... if I could give it minus stars I would.
