CVS, a well-known pharmacy chain, has received mixed reviews from its customers. While some have experienced exceptional customer service, others have faced challenges during their visits. The standout employee, Rubina, has been praised for her warm welcome, professionalism, and willingness to ensure a pleasant shopping experience. She proactively assisted customers with understanding discounts and membership benefits, making their visits more worthwhile. Similarly, Sana, another employee, has been commended for her friendly, patient, and helpful approach, even during system shutdowns. She reassured customers and waited patiently until the issue was resolved. Another employee, Rajtilock, was also recognized for their wonderful and helpful assistance during a customer's confusion with photo and framing services. Despite some negative remarks, a long-term customer has expressed appreciation for the staff's overall helpfulness and lack of problems experienced over the years at this particular CVS location.
Excellent proactive and pleasant customer service provided at the check out counter by Ms. Rubina. She noticed I had activated a discount coupon on my membership account and gave that without my request. Thank you
June 2024
You can’t speak to a live person and no one calls you back after leaving a message. Plus, if they don’t have your script they make you wait rather than finding another pharmacy that has it. Very very frustrating
April 2024
The worst customer service! I was asking a simple question and the lady that was helping me rolled her eyes and had the worst attitude ever!
