-
February 2024 by Aaron McGarry
I'm very happy with the Napoleon wood stove I purchased from Stove King. Whenever I visit their store for products and services to keep my stove operating at peak performance, they are always very helpful. I'm glad they are located in Northeastern Connecticut.
-
February 2024 by Jayne O'Brien
Entire crew at Stove King is top notch, from their well stocked showroom, superb knowledge and outstanding service. Installation team was punctual, neat, well organized and courteous. Love our new Lopi gas stove. Highly recommend!!
-
February 2024 by John LeGates
No problems: That's my idea of a good review
-
February 2024 by Wendy Reynolds
Love our new Harman Legacy super magnum coal stove!!! We had a great experience with Stove King and will continue to use their services in the future. Both Matt and Ashlee are very knowledgeable and helpful! Our stove heats our entire home extremely efficient!
-
February 2024 by Janelle Dunderdale
The folks at Stove King are amazing! The owner came out and fixed our fireplace in a timely manner. Melissa in the office is so on top of things and very friendly. I highly recommend them.
-
February 2024 by Bob Gentry
The most important difference with Stove King vs their competition is their willingness to sell and install vent free fireplaces in states that allow them by law and building codes. Anything except vent free fireplaces in an otherwise heated structure will give you a net LOSS of heat because they vent more heat out of the house from the chimney than they generate into the house. Although cosmetically nice, wood or gas fireplaces that require venting are inefficient. We have an attractive linear unit that heats our 1500 square foot living space in just minutes.
-
February 2024 by Jerry Higgins
Stove King is the best at what they do. The service has been outstanding and they are so knowledgeable about the product. They are the best!
-
February 2024 by Kenneth James Carpenter
We had a pellet stove installed some years back by these folks and always felt a bad draft. Well today I had enough and decided to open it up and see what was really going on. Lo and behold I found a wide open flew. Just the sleeve sent up the chimney no fire wool insulation to block the hole or anything. Thanks for the thousands and thousands of dollars in heat loss we greatly appreciate wasting our money right up the chimney for the last few years. I would think twice before hiring these people or make sure you watch the install step by step don’t be taken advantage of like we were.
-
January 2024 by J C
Pellet stove was not working for a while, they were able to fix it first visit. Ryan was great and thorough, gave a good list of things to watch for in future and recommended things to improve the stove performance. Office had to reschedule but was responsive and easy to work with. Highly recommend!
-
December 2023 by C F.
Great service from Ryan. Got my stove running like new. I highly recommend this company if you are looking for a stove or need to notch service.
-
December 2023 by Freyja Brodeur
Highly recommend Stove King! Matt and Ashlee are fabulous- responsive, knowledgeable, patient, kind, great sense of humor.... coffee lovers (brownie points). They will make you feel like a valued customer.They have a great selection of stoves in a gorgeous building, and the bathroom is super clean (more brownie points).Frank, the installer, is professional, personable, thorough, clean, and showed up when he said he would.I couldn't ask for a better team to work with! Check them out, you won't be disappointed!
-
November 2023 by Shawn Perkins
Ryan from Stove King was great, he serviced our wood pellet Stove and thoroughly explained how to use/ maintain the unit. Super professional and courteous
-
August 2023 by Renee Fontaine
I do not recommend this place at all! And all local wood stove company’s in the Eastern Connecticut area knows how poorly these people are and the insane prices they charge. I tell people my experience with this company and they all say “ Ik I’ve heard a lot worse things about them “ first off, I showed up in person with my boyfriend to purchase a wood stove. Went in, picked one out, did it all on the computer with Tod. Stove came to over 10K for a basic wood stove probably the cheapest one there, that’s without the pad & pipes. We called them days later for updates & a final price with everything done. They didn’t even remember who we were, called several times for about a month until we gave up. Could never get an answer, and they could never remember who we were, what stove we wanted, didn’t even know we walked in and spent hours with Tod going over everything. I should say Tod never could remember! They don’t come out to your house to look at anything ( the area the stoves going in) and give you more of an estimate until you purchase 50% of the stove, even if you decide you don’t wanna do it, or if you can’t because of codes and what not in your house, you don’t get the money back. That’s a lot of money to waste especially on over priced stoves. Horrible customer service horrible!! Ended up buying a stove and doing business with someone else for half the price of my estimated 10K from stove king and that’s with all stainless steel pipes, the stove, and pad and even labor! Tod also told me my baseboard would have to be cut because my stove would be near it and it’s against code because if it gets hot from the stove it could melt. At the time it made sense. Until common sense it’s a combustible!! It’s made to get hot and will never melt!! Just poor common knowledge, horrible customer service, over priced, ridiculous how they run the place. Everything is about money not about the customer service. Also felt it was rude for Tod to ask us “ why do you even want a wood stove, you have heat” our answer was because we want a wood stove that’s why we’re here, to save money on propane that we use to heat our house. To be asked why we want something is very rude! I want it because I want it and that’s why I’m here! Should never be asked why you want something! Definitely go somewhere else not this place. And I was willing to spend money on the stove wasn’t like I was trying to get a cheap way with a stove but for 10K ( roughly that was before the pad and labor) my boyfriend did a heating job on a house for that. I never bash companies but we’ve never had an experience like this before, and I looked at the reviews before we went and said let’s give them a try, definitely look at the reviews and take them serious for sure!!
-
May 2023 by Sam Gray
Ryan was excellent in every way. From explaining what he was doing to trying to clean the fireplace vent, he was enthusiastic and careful working in our family room. Don't let him go!Mr. Gray
-
January 2023 by Dale Labonte
Had the adapter I was looking for. Home Depot and Lowe's did not
