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March 2024 by Jim Hammond
It takes a lot to impress me with service. Their team surpassed all expectations I had. They are the most responsive and professional company in the area to deal with and we will be going back for all our appliances needs.
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February 2024 by Tim Pedchenko
Great service and beat competior prices
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January 2024 by Raymond T.
So we remodeled our kitchen. Bought 7500:0 of new appliances from Bousquets .First guy to hang my microwave said the templet was too large for the microwave . See instructions fold or cut here? Delivery guys scratched my 3200 fridge coming through the door. First ice maker panel didn't make ice. Second panel made ice and repair guy who couldn't hang my microwave damaged my door. 4th guy replaced ice maker panel with correct one got ice back. Placed order for new door and ice panel. Replace door and ice panels now again no ice was told this is an LG PROBLEM? Called LG because they fixed the damage but not my problem Wanted to send me a new ice makerice maker works with correct panel ! Waiting for repair man between 3/7 I've spent a week off of work waiting for this to be repaired correctly? Who can I bill for my time wasted . Hate my dish washer wish I was talked out of front buttons! Microwave is noisy oven and fridge is high end only two I like. Won't buy again from there!!!
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January 2024 by Jerome P.
It's always great when an independently owned business exceeds one's expectations. Bousquet's Appliance store in Willimantic CT had the Commercial Maytag washing machine in stock and at a reasonable price. The delivery crew was on time, considerate and very professional. No issues whatsoever. Thanks to Mark at the store for his guidance as well. Being new to an area is always a challenge. As such? I will purchase my appliances from them again when the need arises. Thanks again!
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January 2024 by Ron Vargas jr
The best around. The group of people that own and work here are as good as you will find. Professional, caring, and hard working are just a few of the superlatives I can throw out there. They bent over backwards to get us thru what would have been a mess right before the holiday. Shop here !!!!!
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November 2023 by Sandra H.
Have always bought scratch and dent. Never had a problem until I bought a new electric stove. Wasn't delivered because it had been dropped at the warehouse. Finally got it delivered and it was damaged. Called, they said will take off $200. The delivery guys who didn't understand my language actually dropped it unloading it. Nope, got my credit card bill only took off a fraction of the $200. And the best part! The set oven Temperature DROPS as it cooks! Needless to say it's not supposed to do that. Ruined my turkey! Called to get a remedy, told them I don't like this stove. Said if it was only a week old they would have taken it back. However NO ONE at the store told us that when we bought it! So the moral of this story is BUYER BEWARE! Will never buy another thing from them.
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November 2023 by Lori Sfakios
Tried to support local, small business but not impressed. The service leaves so much to be desired. The service is supposed better than that of a big box store but not for us. From appts not being available for weeks, service appt cancellations, and long service windows (5 hours) on day of appt without any 15min courtesy notice that they are enroute. We are in process of building new home and will be reconsidering this next appliance purchase.
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November 2023 by JORGE CARDONA
Very good service
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September 2023 by Lj Mac
Bought a appliance from them still under warranty when a part needed to be replaced repair man came to check it out said he would call when part was in to repair wks later never heard back so tried to called but hard to do when they block your number !! Real professional*responding to your response*August 9th is when your repair was here and was to call to set up a time to come back and replace part Never heard back tried calling over and over kept getting a " busy signal" had someone call phone was answered right away !It's been over a month and now you want to try to fix the situation because of a review but Not one phone call was made to me about actually fixing my broken appliance thanks but no thanks If you wanted to keep good with your reputation as a business owner you would have made sure it was fixed when promised or even a phone call to say otherwise .
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September 2023 by Mr. B
Purchased expensive front loading washer and dryer from this company thinking I would be helping out a small business. After 14 months of ownership, literally just a couple of months out of warranty the dryer broke. The company was unwilling to work with me in any way to reduce the cost and charged me over 150 bucks to just look at the dryer and tell me it was broken.If you want to buy an appliance and have it break then have the company give you the middle finger when it breaks then this might be the place for you.Also they made me wait two weeks just so they could send someone over to tell me it’s broken and wanted me to wait much longer for them to repair it.I should have just shopped in a big box store. I will never give a penny to this company ever again.
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August 2023 by Elizabeth O'Connor
We recently bought a combo washer from the purchase to delivery and setup they were OUTSTANDING! We will definitely be purchasing from them in the future and will recommend them to anyone looking for appliances ?
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July 2023 by Google user
I purchased a washer and a dryer from Bousquets. I would definitely buy another appliance from Bousquets. I had 2 issues not there fault. They were replaced immediately. There service was excellent and the issues were resolved expeditiously. You can't beat small businesses.
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June 2023 by L Wood
I purchased a washer and a dryer from Bousquets. I would definitely buy another appliance from Bousquets. I had 2 issues not there fault. They were replaced immediately. There service was excellent and the issues were resolved expeditiously. You can't beat small businesses.
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June 2023 by Wispa Flutes
Had a dishwasher installed today, last month a new stove and fridge. All three a great experience. It's good to be able to visit and see what you are buying on display.
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April 2023 by Cynthia Plenzio
We got our appliances from Bousquets!!! Rob helped us pick out our appliances and was very helpful from start to finish!! They beat Lowes and Home Depots prices and got us the best deals!!! We went with Frigidaire appliances for our kitchen and GE for our new washer and dryer!!! I am in love with everything we purchased from Bousquets!!! Rob also notified us when the delivery guys would arrive and that put our fridge was damaged and that they were ordering us a new one that will be delivered on Friday!!! If you want great customer service and quality American made appliances look no further than Bousquets!!! Thank you again Rob and the Bousquets team!!!! You are the best!!!!!!!!!
