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February 2024 by Greg K.
The actual data service and some of the hardware are actually top notch. The problem is that even the Home Techs must now connect to foreign centers, which are terrible. Comcast is trying to do everything by remote control, and all the back office has been farmed out abroad. The call system is the nightmare. All problems, no matter how many times you call on single case, begins with restart (even when that does not work). DO NOT buy their hardware. Even the home techs cannot services it, and must access via the owners mobile device. I went through a 3 month nightmare trying to return modems, extenders, and back up systems (all Xfinity branded and purchased at a Comcast office) after 2 home techs could not make the system work with their own Xfinity XB8 modem. It is a broken ecosystem due mainly to a horrible customer service structure which is hated by the store managers and home service tech's alike.
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February 2024 by Alan S.
they are great and also take good care tech support is also great when i need help they are always there for me
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January 2024 by Don Cassel
If you think this company has gotten better your crazy. Worse than ever. Sell your stock. This company is a total failure. CEO should commit suicide.
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January 2024 by Susan Horn
They were not helpful in resolving the issue. We are to be getting and we're getting Peacock as part of our plan but it doesn't come on our TV any longer. It did until Christmas. I was told to purchase items to be able to get the subscription that was given to me free. However, this is not helpful and they didn't seem to care that we were not receiving our plan.
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January 2024 by Michael Zeitz
Great help from the counter staff!
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December 2023 by Patrick Digilio
Charged me for 3 phone lines when I don't even have phone lines, cannot get ahold of them over the phone, wait time inside has been abhorant. People waiting for over 30 minutes, nobody at the desks, staff all in the back hanging out. One dude passed me several times over the course of the 30 minutes, finaly saying "oh sorry, didn't see you there, legs sign you in". Cmon. At least try, or find another job. I need a way to get a refund and cancel said phone lines they secretly and randomly attached to my bill.
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November 2023 by Michael Murphy
guy who checks you in is ok ....agents all went into the back , store full
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November 2023 by R
good service, far better than using AI on phone; friendly competent representativr. shame it is the closest one and it is out of state.
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September 2023 by Brian Huber
Terrible customer service, it's nearly impossible to get a human being on the phone, if i could give 0 stars i would.
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September 2023 by Deborah Ford
Drove 2.5 hours as this was the closest store to my home. Service was good but rest room was for staff only. Told to use restroom in Five Below. Customer service is a thing of the past.
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September 2023 by Tarah Cena
After 10 calls within 9 days with a Xfinity trying to unlock my phone Patrick really helped me and made sure I wouldn’t have to call again. Best service ever seriously.
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September 2023 by Ryan Lowry
Waited for over 10 minutes at the front desk, no one was there. Not a single employee who noticed I was standing there even acknowledged me or told me somebody would be there to help me so I just left angry. They don’t care about their own customers.
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September 2023 by Anthony Infantino
Great Customer Service! Quick Assistance For Problems!
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August 2023 by Lisandra Nuñez Cuello
Understaffed, slow, and inadequate staff coverage for a wide radius. Disappointing experience overall.
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July 2023 by Ed Weat
Worst internet n customer service ever I hate the company
