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June 2024 by Arian Agadi
Grace at Walgreens on Federal Road in Danbury, CT is an absolute gem! Her exceptional service and warm demeanor make every visit a pleasure. Whether assisting with product inquiries, photo orders, or checkout, she consistently goes above and beyond with a smile. Her positive attitude and helpfulness truly enhance the shopping experience. Thank you, Grace, for your outstanding customer service!
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April 2024 by Abe Weiss
Pharmacy experiences often blend into the backdrop of routine healthcare—until you encounter a problem that seems insurmountable. That's when the true value of exceptional pharmacy service shines through, as vividly illustrated by my recent ordeal.
Following a hospital visit, my essential medication was erroneously sent to a CVS, where I was informed, to my dismay, that not only was my medication unavailable, but it had also been out of stock for months.
Their blunt advice left me feeling helpless and on the verge of a medical emergency, highlighting a dire need for immediate, competent assistance.In a moment of desperation, we turned to Walgreens, spurred by my wife's confidence in their reliable service.
It was there that Lydia, a beacon of hope, stepped into our tumultuous journey. Her dedication was immediately apparent as she navigated the complexities of transferring my prescription to her care.
Lydia embodied the epitome of exceptional customer service, maintaining communication with us until the medication was securely in our hands, effectively averting a potential crisis.
Such personalized, attentive service is a rarity in today's fast-paced world, making Lydia's commitment to her customers all the more remarkable.
It's individuals like her who transform a routine service into a lifeline during moments of need. Lydia didn't just perform her duties; she went above and beyond, ensuring not only the resolution of an immediate issue but also fostering a lasting impression of trust and reliability.
This experience has decisively shifted my loyalty to Walgreens, where I've witnessed firsthand the profound impact of genuine, compassionate customer care.To Lydia: your actions exemplify the best of what customer service can be. Your dedication has not only earned my unwavering patronage but also my heartfelt gratitude. The world indeed shines a little brighter with people like you in it.
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January 2024 by Andrea Mirisola
Why are the pharmacists so rude? They have their own hours do whatever whenever, why so grumpy still????
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January 2024 by Marcio Figueiredo
Don’t use this pharmacy i try to get my medicine for 3 days until i had a enough and they call the cops because i ll not leave the drive through until i get my medicine snd i still didn’t get it ,never again ??
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December 2023 by Riley Emmerson
Average Walgreen's experience
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October 2023 by James D.
my wife and scheduled and confirmed appointments for Covid and RSV vaccinations at 4:00 and 4:10 PM today. Finally got my 4:00 PM shot at 4:42; my wife got hers at 4:44. While Lisa who registered us when we first checked in was very nice, the whole procedure seemed in disarray, no fault of her. Obviously understaffed for the volume of customers showing up. Also, while their website quotes the CDC opinion that it's safe to give both RSV and Covid shots together, their resident Pharmacist voiced a strong 'clinical' opinion that that was not the case, thus dissuading my wife from getting both today. Next time, think we'll use CVS or BigY.
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August 2023 by Terri S.
advertising as 24 hours store and this whole week has been closing at 9 or 10! Phone message reports 24 hours and find a hand written sign they closed at 9 later in the week a printed sign and translated to Spanish or Portuguese to report closing early. really bad PR
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June 2023 by Phil Imbrogno
Busy but professional
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June 2023 by S M
Large and clean location. The staff is friendly. I just wish it was open a little later. Good store overall.
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June 2023 by Stephen Piccini
nice place got everthing i needed
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April 2023 by Alice B
Problems with this pharmacy since I switched plans starting Jan 2023. Ordered a refill for drug from 1 of my physicians that was previously filled by them, but they sent it to the wrong and was rejected. When I called 7 days later asking the status of the refill, was told they never heard from the MD. I contacted the office and was told they never heard from Walgreens. The refill was filled and then 2 days later rec'd a msg stating it was too early for a refill and it would cost over $1000.When I switched plans in January, I gave them my charge card to keep on file, and twice they told me it was rejected because they entered the wrong number into their system.Last week I commented on all the issues I've had at this location, I was told they like to hear positive feedback.I never had similar problems with Stop and Shop, and will try another location to see if the service will be better than on Federal Road in Danbury.
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January 2023 by uftrep
Very poorly managed. We visited this location on 2 occasions and both times they didn't have it together. First time was to acquire medication. We stood on a line for more than half an hour, then the pharmacist did not seem to know how to process our insurance. After multiple attempts, we finally were able to get the prescription. Second time was when we tried to get film from a disposable camera developed. My wife went to the department marked "PHOTO" and the young woman was there texting on her phone. After a couple of minutes of this person not looking to acknowledge her, my wife asked her if this is where we get film developed. The lady told her it was, but they were out of envelopes. When my wife asked what she should do, she replied, "Go somewhere else." My wife asked another associate to speak to the manager. Apparently, she only pretended to call him because when an assistant happened to be walking the floor, she mentioned no one ever called for a manager. We took the film to a nearby CVS location, and they were happy to accept our business. Never again!
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January 2023 by Jon N
Very poorly managed. We visited this location on 2 occasions and both times they didn't have it together. First time was to acquire medication. We stood on a line for more than half an hour, then the pharmacist did not seem to know how to process our insurance. After multiple attempts, we finally were able to get the prescription. Second time was when we tried to get film from a disposable camera developed. My wife went to the department marked "PHOTO" and the young woman was there texting on her phone. After a couple of minutes of this person not looking to acknowledge her, my wife asked her if this is where we get film developed. The lady told her it was, but they were out of envelopes. When my wife asked what she should do, she replied, "Go somewhere else." My wife asked another associate to speak to the manager. Apparently, she only pretended to call him because when an assistant happened to be walking the floor, she mentioned no one ever called for a manager. We took the film to a nearby CVS location, and they were happy to accept our business. Never again!
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January 2023 by Jon N.
Very poorly managed. We visited this location on 2 occasions and both times they didn't have it together. First time was to acquire medication. We stood on a line for more than half an hour, then the pharmacist did not seem to know how to process our insurance. After multiple attempts, we finally were able to get the prescription. Second time was when we tried to get film from a disposable camera developed. My wife went to the department marked "PHOTO" and the young woman was there texting on her phone. After a couple of minutes of this person not looking to acknowledge her, my wife asked her if this is where we get film developed. The lady told her it was, but they were out of envelopes. When my wife asked what she should do, she replied, "Go somewhere else." My wife asked another associate to speak to the manager. Apparently, she only pretended to call him because when an assistant happened to be walking the floor, she mentioned no one ever called for a manager. We took the film to a nearby CVS location, and they were happy to accept our business. Never again!
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December 2022 by crystal rivas
This place is horrible. I placed an order online for a photo pick up and the girl who helped me had a nasty attitude.
