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December 2023 by Miley N
Have rented trailers on multiple occasions. Really top notch staff. Knowledgeable. Quick. Helpful.
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October 2023 by Andrew Durso
Completed moving from one town to another. No hiccups and was very satisfied. Pick it up during a busy morning from danbury. Line was long but quickly went from 1 person behide counter to 3 and was a very easy transaction. Dropped it off in winsted with a drop box. I paid cash so I had to put a $100 deposit down. Went 1 mile over my agreed milage and was only charged the $1 for it. No problem. Although it wasn't made clear to me that they would charge $5 a gallon for the missing fuel. I should have asked but after the fact, I called about the $78 charge was told "we try to let people know" but they were very busy and did not mention it. Everything was great but if I knew I would be charge $5 per gallon of fuel, I would definitely of filled it up myself.Would use again.
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September 2023 by Henri Cuni
Charged me 33+ dollar fro 7 gallons of gas, but the funny part is I only drove the truck 12miles, how can you possibly spent 7 gallons of gas for 12 miles?!!! Waiting for a callback from the manager or I will absolutely contact their corporate office and also the consumer affairs!
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September 2023 by c roy
The staff is friendly and helpful.The trucks are clean and in good condition.The process is easy and efficient.The prices are reasonable.Overall, U-Haul Moving & Storage of Danbury has a good reputation and most people have had positive experiences renting trucks from this location. If you are looking to rent a truck in Danbury, I would recommend giving them a try.
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August 2023 by Rich R.
I've been there three or four times to try to get a propane refill since COVID and don't think I was successful more than once. Mostly broken parts, but today took the cake. Employee's response when I asked for a refill was a groan, a declaration he had just done four, but that he really couldn't because his leg hurt. I was exasperated but neither profane nor personal, and he belatedly offered to do it, but I have to hand over my money AND be the bad guy for wanting a service? Zero doubt he's got a bum leg, but either hire another person or Just take down the sign by the street, U-Haul. You're not really a propane filling station anymore, and haven't been for years.
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July 2023 by Patricia G.
DO NOT use this location for storage. Charged me late fees every month then miraculously found my checks 6 months later. I reached a settlement, paid it, then they deposited the checks. I just heard the exact same experience from a neighbor. DO NOT USE.
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June 2023 by Antalffy Philippe
Remplissage réservoir de gaz camping-car.Jusqu'à aujourd'hui, le meilleur U-Haul des Etats-Unis. Dès mon arrivée, une dame très pro m'a accueilli. Elle n'avait jamais vue une installation européenne comme la notre, mais ce n'est pas grave, elle n'a pas dit "NON" comme certains idiots, elle a vérifié la possibilité de remplissage en toute sécurité, et a effectué le remplissage de propane.Merci Madame, je vous souhaite vraiment le meilleur !(Translated by Google)Filling the motorhome gas tank.Until today, the best U-Haul in the United States. As soon as I arrived, a very professional lady welcomed me. She had never seen a European installation like ours, but that's okay, she didn't say "NO" like some idiots, she checked the possibility of safe filling, and carried out the filling of propane.Thank you Madam, I really wish you the best!
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June 2023 by Fred Peloso
Had a hitch installed on my car here. It was so quick and easy I had one installed on my wife's car a week later.On time for the reservation, install was fast and well done, and the staff are super helpful and friendly. Highly recommended!
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May 2023 by Ean L.
I mean its a Uhaul place, you rent for a good price and go on with your moving/cheaper rental ;). I had a uhaul for over a month and the manager was very helpful throughout said time.
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April 2023 by Trust J.O
Chelsea & Antonio are amazing help everytime I come from jordan
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March 2023 by A S
I had the following issues when using U-Haul of Danbury:1) I signed up for mobile pickup, they texted me and said I had to show ID, even though I uploaded my drivers license to the U-Haul to website. They charged me 19.99 to re-enter my information in their system. They choose the incorrect drop-off point, which cause me to go over my miles and incur additional charges.2) Even though they charged me 19.99, they did not inform me that I would receive a text to verify the condition of the car. They sent the text 42 minutes after I had left the lot. Turns out the truck had a 1/4 tank less gas than they said it did. So I'm on the hook for that. And its funny to me that they don't check it themselves, they let the customer check the gas. Either a scam or laziness.3) I asked to receive communications via email only and they only sent communications via text.On balance, I think that there are better options than U-Haul. Will not use again.
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March 2023 by Lorena Lopez
I went in to pick up a van and I opted in for cdw but they insisted on me giving them my personal insurance. Their policy on the websites clearly states that IF I DECLINE the cdw (which I didn’t) then I have to show proof of coverage. Shortly after, uhaul calls to ask if I still needed the truck and after explaining to the woman what happened, she says “that’s odd because I rented one myself and was not asked for my insurance and that her manager will look into it”. What a slap in the face. I’d give zero starts if I could.
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January 2023 by Tiffany Henry
Antonio was very helpful! We needed help detaching the trailer hitch and accessing storage, he was kind and a pleasure to work with !
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May 2022 by Carlene S.
It seems we were very lucky to have the rare experience of being extremely happy with this company. We scheduled an appointment to have a tow hitch installed on our 2008 Honda Element. Once we dropped off the vehicle, they told us it could take 2 hours for installation. Approximately 30 minutes later, we were told the tow hitch installation was done! When we arrived, my husband paid cash and it was an extremely easy transaction. Very happy with our experience.
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April 2022 by kelly daniele
I just came home after 10 years came to this location met a beautiful young lady name Rebecca she took her time to go above and beyond this location is amazing with excellent customer service and all you need to travel or move thank you Rebecca for your kindness
