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June 2023 by Ms Br4life
This was my first time there. I was in the market for a sofa. This place was ok. The sales girl was attentive but to be an outlet it seemed a bit over price . I may as well purchased from a main store. The sofa selection was a part of this and a piece of that nothing worth purchasing
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May 2023 by AV
Somehow PB seems to think that when they refund you they can keep the taxes you paid.... be mindful of refunds from PB- check to ensure you are FULLY refunded. I've been on the phone now for 43 minutes on hold with a rep while she gets permission from the leadership to approve a refund of the taxes I paid on returned furniture.... AND WOW- call was just disconnected!
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May 2023 by Alana Mercier
Have to give it 5 stars for the fact that its still open. we are at risk of losing these kind of high quality furniture retailers where we can test pieces out in person and order proper white glove delivery. location is farily small but the have enough selection to make a solid purchase decision. Internet furniture just isnt built to this standard
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April 2023 by Miriam Ross-Hirsch
Hours on their website and google not accurate - do not trust!! Came all the way here to find them closed even though hours showed them open. Maybe try calling first!
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March 2023 by John Cash
I purchased a sectional from this store and had an excellent experience from start to finish. The salesperson, Lyhla, was incredibly helpful and went above and beyond to ensure that I found the perfect sofa to fit my needs. Not only did Lyhla have a great eye for design, but her friendly and approachable manner made the entire experience a breeze.The sofa itself is just what I was looking for and has exceeded my expectations in terms of comfort and style. I couldn't be happier with my purchase and would like to give a special shout-out to Lyhla for making it such a positive experience. I would highly recommend this store to anyone in the market for a new sofa, and would like to extend my sincere gratitude to the entire team for their excellent service. Thank you!
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February 2023 by Misiek LLC
I purchased a sectional from this store and had an excellent experience from start to finish. The salesperson, Lyhla, was incredibly helpful and went above and beyond to ensure that I found the perfect sofa to fit my needs. Not only did Lyhla have a great eye for design, but her friendly and approachable manner made the entire experience a breeze.The sofa itself is just what I was looking for and has exceeded my expectations in terms of comfort and style. I couldn't be happier with my purchase and would like to give a special shout-out to Lyhla for making it such a positive experience. I would highly recommend this store to anyone in the market for a new sofa, and would like to extend my sincere gratitude to the entire team for their excellent service. Thank you!
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February 2023 by RJ Brown
Worked with Lyhla (Leela) she was very sweet and knowledgeable. I will definitely come back and shop with her.
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December 2022 by Sandra Benti
Helpful, attentive sales staff
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June 2022 by Stephen Miller
Good service nice furniture
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May 2022 by Vincent LaRegina
Ordered Plates Jan 7. After 7 delays they arrive on April 22. They have the nerve to charge shipping and processing
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December 2021 by Katrina S
Pottery Barn the company as a whole has been the absolute worst experience with a furniture company I have ever experienced. Never again!
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December 2021 by Kim Lee
Great quality, sales people are kind and patient.
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October 2021 by Sujata Pal
Incredibly patient and helpful salesperson - ask for JoAnn!
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September 2021 by Michelle Grady
I placed a furniture order May 7 2021. The delivery date has been delayed repeatedly and now the new delivery date is end of February beginning of March 2022!!!! PB does nothing to Support their customers other then “sorry for your inconvenience.” NO discount, no credit…nothing! Now I have no furniture for the holidays. DO NOT ORDER FURNITURE FROM POTTERY BARN!
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August 2021 by Chantelle Harris
Long lead times, but well worth it for quality furniture that will last a lifetime!
