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July 2024 by Maggie G
Hair type: I have a lot of thick hair and my blowout was perfect without too much fluff that makes hair big.
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March 2024 by michael palicz
This place has gone down hill. Arrogant manager and rude ! I was a loyal customer for 10 years and after how I was recently treated will never go back!!
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February 2024 by Regina MacKay
Great service here for a great price. Victoria has been cutting my hair for years and she spends so much time to make it look perfect. I love it when I walk out of there with a great haircut!
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February 2024 by Mark Fintz
Favorite hair salon. Ask for Daniel, he does a great job!
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October 2023 by Siri Howard Moran
When I moved to Ct from NC , I needed a new hair dresser. I read reviews about several places. I liked the reviews on Plaza Salon. Especially Janine ! I have highlights and straight fine hair. I recently moved from Carmel, NY and still go to Janine in Danbury ,Ct My hair has looked it’s best for the year 1/2 I have been going to her !
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October 2023 by Emma B.
Haircuts are usually pretty uneven and I have to fix when I get home. Usually they take walk ins but I don't think the stylists are that consistent.
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October 2023 by Ann Callahan
Excellent customer service! Highly recommend!
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September 2023 by J L.
In the mall, inquired about a wash and cut, friendly front desk, checked and they were able to take me immediately, assigned me to Lila. Friendly, knowledgeable, after the cut I had more time and inquired about a blow, checked the schedule and was able to accommodate. Lila was very attentive to what I wanted in terms of a cut and blow out. Great job, I felt great with the blowout style and I will be back for cuts and looking for highlighting options with Lila in the future. Convenient location, fairly priced, nice atmosphere-- overall a great find!
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August 2023 by M Meador
2 significant issues as to why I won’t be returning. #1 customer service & #2 the end result. To preface, I have worked in customer service/ customer facing positions for over 15 years so I get it & have the utmost compassion for those working with the public. That being said, I am genuinely hoping they are able to take & accept honest feedback. I felt the need to write this because frankly the service & end result I received was completely unacceptable for the amount of money that I paid. So #1, the stylist I saw probably had the worst attitude & disposition I have ever experienced at a salon. #2 I paid $250 for a poorly done balayage. You also cannot tell I had anything done. For $250, I was expecting to see (at least) a noticeable color change...otherwise, why bother?? She told me the color would ‘eventually lighten up’ so I wanted to give it time, 2 weeks later & my hair is the same color as before, but now with cheap looking orange highlights coming through. I have gotten better & more careful results from student stylists. I left work early & used PTO for this, but I hit traffic along 84 (it happens). I was courteous though & called the salon AHEAD of my scheduled appt. time to let them know I was running late. I asked them if it was okay if I still came in, and they said yes no problem. Mind you when I arrived, they still had 5 hours left until closing. When the stylist came out I could immediately tell she was not in a good mood, she was not warm or friendly at all. If she was that upset about a customer being late, I would have MUCH rather her told me to come in on different day. It is unethical to allow me to come in, have an attitude, rush the appointment for a lackluster result still charging $250. When I began showing her what I wanted, she quite literally was defensive & combative about it. It was a turn off but I wanted to give her the benefit of the doubt, as we all have bad days but it just got worse. I have been getting my hair highlighted/ balayaged for over 10 years so I know what is realistic & what is not. I then said I wanted to be mindful of my budget, which also (clearly) upset her. She snapped, "Well what price did they tell you?" walking over to look at the prices on the board as if she wasn’t familiar with them? Which was a red flag about how she charges for services. I told her I know balayage costs more, but simply am trying to be aware of cost. She was NOT able to have a discussion with me about price transparency, budget, what different options could cost based on my desired result without a defensive attitude. It is OKAY if a customer wants to discuss what they are paying YOU for. She should 100% be able to have that conversation without an attitude, without acting offended, & with more maturity. She was rough with the foils & barely spoke to me the entire appointment. She did not try to make conversation with me. I tried to lighten the mood but I could tell she was not happy. She didn't lighten up until towards the end & I was still at least hoping for a good result. She had to do a 2nd toner I guess (fine by me) but it basically just took me back to looking like I did when I came in. She should NOT have charged me $250 if she essentially just had to die it back. And then after a couple hours for a $250 color service, she did not even blow dry my hair. I literally walked out with wet hair. She blew dry the front piece so I could 'see' the color, but I didn't even get to see it all blown out to look at it. My guess is she was annoyed I wanted to discuss cost, & she couldn't even bother to tell me that she wasn't going to blow dry my hair. Shameful. Again if she didn't have the time, simply didn't want to do it, I would have much rather her told me. It felt horrible to have just spent $250, $300 total. I still tipped her for her time and labor, being in customer service I didn't feel right not tipping. However due to her disposition, lack of maturity, poor interpersonal &
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July 2023 by BJ (DeadVoid)
The front desk staff are always helpful and to the point. Jim is absolutely awesome and I always get a clean cut. I am not really big on conversation during a haircut, and Jim clearly understands that and doesn't try to force conversation, which I appreciate. Will not go anywhere else!
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July 2023 by Cora “Elle” Arneson
I brought my son in today to have a haircut fixed that was done horribly at another salon. Jan C. not only gave him a great cut but was also able to leave it the length we wanted while still evening everything out. Great job we will be back.
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May 2023 by Emma Emmett
did my hair soo uneven. Worst people to do your hair, they don’t know how to cut hair do not go here.
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May 2023 by msp smp
I'm being generous by giving 3 stars. I feel this salon has promise if you get the right hair stylist. The front desk is very nice and the salon is neat and clean. I was a walk-in for a trim. The stylist I was given, Nicky I believe, seemed to have an attitude and was obviously not into it since she had an appointment coming in 20 minutes. Never smiled, never checked her work. Wished I hadn't tipped her when I later saw how uneven the trim was. Hey, don't work at a walk-in place if that's how you feel. I would never go back.Service: Haircut
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May 2023 by Andi
My hair has thinned so much from your products. Terrible. I will never be coming back.Service: Hairstyling
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February 2023 by Wolf Queen
Was looking for a salon with good reviews that specializes in balayages, and stumbled across this salon. Happened to be in the Danbury Fair Mall, which I frequent quite often. First time customer, and Shannon my stylist was amazing. My balayage was quite elaborate (top red to somewhat platinum blonde bottom) and took about 4 hours, but it was definitely worth it. Very friendly and professional stylist, as was the rest of the staff. Made me feel at home, and I walked out feeling amazing. Came out exactly like I wanted it, and at a reasonable price. Thank you so much! Highly recommend. Will be coming back.Services: Haircut
