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July 2023 by Jesse H
THE WORST BANK in the world. The customer service is non existent. We have been trying to get a mortgage statement for my sons kindergarten registration for over a week now! They still haven't provided one since their garbage online portal NEVER works. Steve who signed us up for our mortgage is such a rude, condescending human I cannot believe he is still employed. STAY FAR AWAY!!
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February 2022 by manoj chowdary
I can only say that they are horrible in all possible ways from my recent mortgage experience. They successfully managed to push me to the edge and compelled me to close the house mortgage with more down payment and higher interest rate, is 4 long months when the standard closing timeline promised was 45days. God knows the type of customer service training their employees get cuz my experience was one horror story and the loan officer i had to deal with, barely had any professional ethics. I am never ever working with this bank and will soon refinance and move to another bank for sure.May be there are other NSB branches with professional employees but this one is a Shitshow.
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December 2021 by Joshua Georgi
Great bank great service highly recommend
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November 2021 by Sabrina Chang
We just closed on our home and are using NSB for our mortgage. Steve and Charlene were so helpful in making it a smooth and painless process. They were patient, accommodating and quick to help and answer all our questions. We got a great rate and are just super happy with the overall experience. Can’t thank them enough.. highly recommend working with them!
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February 2021 by Diana Maunsell
Small, local, personal bank.We use them both for personal & business accounts & would highly recommend this bank.
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August 2019 by Natalia Munoz
NSB just helped us close on our home! Closing was done fast, easy with ZERO hiccups!! IDK how they did it given how difficult our situation was!! STEVE AND LORENA ARE BEYOND AMAAAAZING! I wish there were more people like them on earth!
