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June 2024 by Waylon Lu
This review reflects my recent purchase of a washer and dryer to be delivered and installed. First delivery attempt sent the wrong item. Second delivery was a no show. This was exacerbated as it was to a house for which I had to drive two hours each way to. Full story: on day of order in store, an associate made sure it was in stock in the back and delivery was scheduled. Third party delivery arrived 30mins ahead of the window at the house that I’m developing and was provided with the wrong item. Called store and new delivery date was set and I was assured that the items will still be available and locked for my order. Confirmed with the store the day of second delivery attempt and was provided window of delivery. Drove two hours to wait the entire delivery window to only find it to be rescheduled as the item was out of stock. No notification. All info required lengthy pursuit and follow up. Sheer level of incompetence is incredible. Not worth the time to deal with Lowe’s unless you are picking up directly. Unsympathetic customer service only offers return or waiving of delivery fee. Should have gone with Best Buy across the parking lot.
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June 2024 by Donna Ireland
They had what we needed and were able to load it on our truck.
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June 2024 by John Themodeler
Home Depot is going to lose my business to Lowe's. As Home Depot's inventory shrinks, Lowe's increases. The employees at Lowe's are always available. Home Depot has great employees, when you can find them. That can be a half hour endeavor.
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June 2024 by Susan Horn
The reps are available and helpful when discussing and selecting products.
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May 2024 by David Bethancourt
I like the Southington location
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May 2024 by Rosanna Perez
I love Lowe's, but I feel like simple items are a little more expensive. And some they don't even carry.
Garden center is always great ?
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May 2024 by Drew Barbierri
If you have an interview here run you will get no hours
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May 2024 by Frank Saccente Sr
Nice clean friendly
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May 2024 by ana zilli
I bought perineal flowers for sell.
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May 2024 by C M
Great customer service by a representative named Tom! After searching high and low for a flowering memorial tree for our canine companion and those we hold close to our hearts, I found the perfect tree. Unfortunately, the tree was taller than expected and after asking Tom for assistance, he reassured me he would help set it aside after payment and help load it when I came back with a larger vehicle! True to his word, I came back and he was more than willing to ensure my new tree was safe during transport! Tom was so professional, pleasant and easygoing. I will keep coming back because of this great experience! Thank you Tom! ?
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May 2024 by Carmen Riddle
Good luck trying to get any type of customer service here. Just trying to get a lid for a container, tried to ask front end person he didn't even reply to our question. Went to customer service stood there for over 10 mins had at minimum 6 employees walk past us plus the 3 people working the counter and NO ONE ever acknowledged us. Unbelievable! Won't be getting my $$
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May 2024 by Sue Demecs
I love getting watched as I check out rather then employees giving customer service.l and checking out your items. I feel like I should be getting paid.
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April 2024 by Casi Purcell
Fantastic inventory and Brittney the Manager was extremely accommodating and professional!
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April 2024 by Jairo Nunez
Lowe’s needs to add a second employee for the checkout in appliances. We were literally there for over an hour waiting for the employee to finish helping one person. Ridiculous.Other than that good service overall.
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April 2024 by Loretta Kretchko
Johnathan Lloyd in flooring went above and beyond to educate me in my choices for flooring for my kitchen / laundry areas . I forgot that I was in a big box store ! He paid attention!
