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December 2023 by A L ə X
Angie is an absolute legend. Custom embroidery work is PERFECT and she even helped me with the artwork. I will be coming back to work with her all the time. She is an Embroidery Master... I'm so happy I could cry
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August 2023 by Julia Jimenez
employees are rude and unwilling to help anyoneCustomer service no good
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August 2023 by Nelson Costa Jr.
I place a order to be delivered in one day. They asked me to come back in the other day. I went back and wasn't ready. They used another 3 hours to finish the order.The attend was so meaning, plus the final job was terrible. The lines in the hat was a mess. I just didn't return the order and get my money back because the hats was for fun surprise party. Hope no to step there again.
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May 2023 by K H
I paid $25 in cash for a $20.18 purchase. The cashier owed me $4.82 but told me, “I only have $4.27 in change, is that ok?”. Why is the cashier asking me to pay more than I owe?? Instead of offering to only charge $20 because the Lids cashier did not have enough change, he told me I could wait for him while he left and went to another store to get change for a $1. He then asked the rest of the customers if they had $.82 to give to me. Poor customer service.
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May 2023 by Mateo Fernandez
Ezekiel helped me find the right size hat and folded the brim for me too. Great service
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October 2022 by Cate Green
The young lady who served us on 10/14 (?), was exceptional! She took such good care of us and was very patient. I’m from Australia and was very impressed.
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August 2022 by WARRIOR4CHRIST
Cool hat store especially their Personalized embroidered hats.
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May 2022 by rob c
employees are rude and unwilling to help anyone
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April 2022 by Mike Moorman
Always get my new hats for the new season from lids. I go here cause I like the many different styles to pick from and u can have them ingraved.
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November 2021 by mike robert
Typical of younger generation, no help rude and when you want to purchase something they act like they are doing you a favor.
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October 2021 by Andrew Piehler
Was at this location today at 11:05 store opens at 11:00. Kid behind counter has door locked and playing on his phone watching me trying to open door!!!!
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October 2021 by Joseph S.
I'm a volunteer Firefighter, and the Quatermaster for our department had a logo made by them so we can go and get hats embroidered. I went there 3 times and they couldn't find it. I was told on my third trip there that the manager knew where it was, but no one in the store would contact him while I was there. I just came back a 4th time and they were supposed to open at 10am at 11am they still hadn't opened very poor customer service!
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August 2021 by Rafael V.
I went in there a day ago. found a decent Lakers hat but it just wasn't my style. returned them and STILL haven't gotten the money back to my card. what is this? the attendant was nice i just wish i had my money back.
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April 2021 by Rick Belansky
Great selection!
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December 2019 by Giovanni T.
no way thanks though I would rather purchase hats through New Era then to step foot in this store again. Rude staff employee was more focused on making personal phone calls then helping their customers thanks but no thanks! Spend your money elsewhere this store is horrible