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January 2023 by kevin jony
If I could give it 0 starts I would!! So frustrated with the service here everyone was so rude and ignored me when I asked for a shoe size they were all chatting behind and no one helped me out. When I finally got their attention they looked at me and said they did not have it and I just walked out. train your employees better.
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December 2022 by Monica barrett
Just called , great customer service. Very friendly. Young man sounded as if he really liked his job!!! Thank you for saving my Holiday!
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October 2021 by Moo nutella
I never had a bad visit to Journeys. This time around an employee name Mario helped us out and he was very kind and patient. Also love that he wasn't trying to force anything on us. He had a very chill demeanor that made the whole shopping experience pleasant
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March 2021 by Danny -Gifty
It was awsome the girl there helped me find my favorite shoe!✨✨✨✨?? Love this place!!!
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February 2020 by emily mackinnon-dunbar
They sold me shoes that were worn as well as painted on as well as the wrong size and would not exchange them for a pair that wasn’t worn and my correct size... on top of that they performed most of the exchange got me my new shoes apologized but then told me they couldn’t do the exchange.. never again will I come to journeys in Danbury
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March 2019 by Milbia Lopez
I was paying for a pair of shoes and my chip on my card does not work and the employee told me that they only accept chip. There are many cards that don’t even have chips so it’s d*** to ONLY accept a chip and not a swipe. I left without buying them because I could not.
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January 2019 by Clear Valdez
I have never been to a Journeys,I was referred by a friend. I Have 2 Teens who are very difficult to find or fit shoes comfortably for both of them and their was this young lady there one of the managers and the only worker, who had about 4 other customers in the store and let me just say she handled herself so well. Nor did she neglect me or my children who were very difficult she took her time to realize my situation and accommodate everyone especially us. I had to ask this young lady's name, I believe its Colleen. I happily purchased 2 pairs of shoes for both my children Just when I was giving up hope. This will be the go to store for me and my children because of the customer services provide by that young lady. You don't see that anymore when you walk into a place.
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December 2018 by Milbia and Arthur
I was paying for a pair of shoes and my chip on my card does not work and the employee told me that they only accept chip. There are many cards that don't even have chips so it's d*** to ONLY accept a chip and not a swipe. I left without buying them because I could not.
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November 2018 by Nick Avossa
The staff is friendly but so overbearing it made us uncomfortable to stay in the store. We made it 3 steps into the store before being stopped by a rep and asked several questions. We said we're fine, didn't need help, and then were given an entire breakdown of the store. I get that some things are mandated by the people in charge but 2 other reps followed the first, literally seconds after and just kept at it. We were not left alone long enough to even look at the shelves so we just left.
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June 2018 by Kenny N.
Employee did not let me shop there and kicked me out for asking for shoes of the size 9. I would NEVER shop at this store again because of my unpleasant experience with a rude employee.
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February 2018 by Patrick M.
This is a great store to get kids shoes. I like how the store is kind of separated in boy and girl sides. My daughter liked stuffed animals, backpacks, and shoes but we only purchased shoes this time. I will remember this store because sometimes it's hard to find stuff that little girls like, because unfortunately not every store sells Barbie, Princess, or My Little Pony themed stuff. This store was right up her alley! The girl working in the store was very helpful and she was swamped with customers but still managed to do a great job aabd stay calm enough to grab us paper towels when my daughter threw up in the store. (She ate a breakfast that didn't agree with her tummy) We purchased two pairs of shoes (both pink) and the cost was moderate. I would expect this for the brand of shoes I bought. Overall I thought this was a great shoe store and I would come back! I love stores that are catered to kids because I hate searching for kids shoes in big box stores. A trip to Journeys is so much easier and I know they will probably have something I'm willing to actually purchase in the size I want.
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February 2017 by Ryan B
Great service
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November 2016 by Araceli Manzano
Great people and service. I went to stride rite before stopping in at journeys for kids and the people there were so rude and not help me with anything and just ignored me and kept talking to their co workers. Im glad i went to journeys they took their time finding the right shoes for my daughter !