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November 2023 by Robert D.
Wow, how things have changed at Colonial Ford Service of Danbury. On Monday Nov. 27 we dropped off our car for a winter tire changeover. When we picked up the car, on our billing statement it read that we should watch one of the tires tire pressure as it could read low. But the next statement said no leak. The following morning the tire was flat. we filled it hoping it was just a fluke, but the next morning it was flat again. We called the dealership and we were told that the tire is cracked and not good. So why didn't they tell us that at the time as we could have kept our original tires on there? We called this morning Friday of the same week and asked could they please reinstall the original tires and give us a discount since we felt they should not have installed tires that they felt were not good. They offered us 10% off. Seriously something is wrong here. We weren't asking for free, but 10% is an insult considering they should not have installed what they are calling bad tires. Stay away from this dealership as your safety and satisfaction are not that important to them.
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October 2023 by L.J. D.
Colonial Ford Service has exceeded all my expectations. I went to this service center because my car had some serious problems. Some were due to poor workmanship at another service center. They lost my confidence in their ability to fix my car. I called Colonial and Frank immediately took my car into his care and told me not to worry, they would get to the bottom of the problems. Their CFO, Landon, interceded as well, and spent time understanding the issues I was having with my car. I left there with a huge burden lifted because I had complete confidence in their professionalism and honesty. Within two days, their excellent mechanics and organization fixed my car beautifully; she runs like a dream. Their fees were reasonable and one major problem was covered by warranty. I am so grateful to these professionals and will always bring my car to them and buy cars from them.
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July 2023 by Logan Torres
Although I went there for an oil change the service was very good. As I waited for the vehicle to be serviced they provided coffee. The coffee was Starbucks included was milk or creme. As I went to sit down in the waiting area you have cable and there is a small fridge filled with small bottles of Poland Spring water. I really was pleasantly surprised of this place. I truly recommend it with its great customer service.
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May 2023 by George A.
Took my ford e cape for a repair when I called for a appointment was asked if I brought my car there witch I did but the services sucks and when I took my car in was the first person in line to check my car in they went to a person that was last in line and when I said something that I will never do business with them again they would not tell me where they parked my car and won't let me on there properties well
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April 2023 by Kim H.
If there was a score less than 1 star we'd pick it. We were a good customer for several years and will no longer go to Colonial for service or purchase. We notified the GM brakes were installed on our explorer and 5 days later came OFF on the Hutch while going full speed in am traffic. No joke. No brakes at 70 MPH and had to find a safe place to coast to a stop without hitting others. Absolute miracle we didn't kill someone or ourselves. Ford dealer on Central Avenue saved us and could not believe what they found. They were so concerned they themselves took photos. Contacted the GM who initially said he would make this right, pay for our rental, the original brake job and new one. Sent us a check for the rental and new service but never made good on the brakes they installed that fell off. They will be hearing from our attorney. It doesn't pay to be nice and work through issues any longer. No one cares.
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February 2023 by Chris Gahn
My F150 locked itself with the key fob inside the running car. This happened in a parking lot next to Colonial Ford so I went over to ask them what I should do. There were about 5 people in the Sales department when I walked in and presented my problem. A fellow I presumed to be the manager engaged with me and asked if I had FordPass set up on my phone or the door code. I had neither as I had purchased the truck used from a Kia dealership and had not had a chance to set these things up yet. His response was "you should have bought it at a Ford dealer". Fine, they couldn't help me. I went back to the parking lot and searched on my phone for "Ford emergency support" which took me to Ford's Roadside Assistance program. I entered my VIN and other info, and immediately they dispatched a tow mechanic to help get me into the vehicle, completely free of charge. Why none of the 5 sales people at Colonial could come up with this idea for me is beyond me. Incidentally, I had scheduled a service appointment at Colonial Ford to have my Cam Phasers replaced the following week. Needless to say I will be canceling that appointment and finding a Ford dealership with people who care more about trying to help potential customers instead of basically putting them down for not having bought a vehicle at their dealership. Oddly enough, a locksmith I spoke to before finding out about the Ford Roadside Assistance program told me about a recent terrible experience his family member had with Colonial Ford, and the store manager in the parking lot I was stranded in also had choice words to say about Colonial Ford. I'm actually glad this all happened, because I gained some good perspective on which dealership to avoid at all costs.
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November 2022 by Luka D
Great service today on my oil change. Only took 2 hrs.
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November 2022 by Christian Wenis
Horrible service.Waited for over 45 minutes for an appointment tat was made over two weeks prior. Whole wait period was about two and a half hours.Communication was extremely poor.Was scheduled for tires with studs, and they told me it was scheduled for an oil change! Uh, what??!?They couldn't find tires, and said they were not able to put studs in tires, even through two weeks prior I spoke with the parts and service department, supposedly completed actions.Stay away from this place for service, as it's terrible.
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August 2022 by Gyaljen Nuru F.
Professional and nice people, they addressed car issues right on spot. Happy I brought my Van here
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June 2022 by John Plimpton
Service department seems to be all over the place. Followed all prompts to have my truck serviced on time, service team failed to follow up and delayed my service by a day forcing me out of work. Wasn’t offered a loaner. Won’t them in the future and don’t recommend to others. PS your mailbox is full service department!
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May 2022 by Indiegrind86
Ive brought my vehicle in 4 times now for the same issue. They are cheap and lazy.
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December 2021 by Andrew Dieterle
Got there at my appointment time and was out in the allotted time. No up-sell and no issues.
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November 2021 by Doug Crites-Moore
Professioal and Friendly Service.
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October 2021 by Thamer H. Rushaidat
Waste of Time and Money. Very Disappointed
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October 2021 by Perry Sansone
Just bought a new F 150 XLT and it was a great experience. The sales person, Tim, was excellent and helpful along with the rest of the staff. Price was good with the shortages going on, they were very fair.
