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June 2023 by Alyssa Marie
I’d rather give them -5 stars. EVERYONE BEWARE. DO NOT RENT ANY CAR FROM THEM. They connected me to three different people for a problem I had, and then they told me to hold on, and then mysteriously the phone just hung up. It’s a big headache to even get in contact with them because the Danbury Connecticut store doesn’t have real people that answer the phone. Then when you call them back, it’s a random person that doesn’t even know if they’re open or not. They told me they close at 2 when in fact, Google searches tells me they’re closed at 4. They need to update their hours immediately.
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May 2023 by A M A
I’d rather give them -5 stars. EVERYONE BEWARE. DO NOT RENT ANY CAR FROM THEM. They connected me to three different people for a problem I had, and then they told me to hold on, and then mysteriously the phone just hung up. It’s a big headache to even get in contact with them because the Danbury Connecticut store doesn’t have real people that answer the phone. Then when you call them back, it’s a random person that doesn’t even know if they’re open or not. They told me they close at 2 when in fact, Google searches tells me they’re closed at 4. They need to update their hours immediately.
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October 2022 by taylor patnode
Don't waste your time with this place this specific place does not exist, this is a non-working phone number aswell, this listing only exists to waste your time, fuel, money and everything else you have to waste. !!!!!!!!!!!!!¡!!!!!!!!!!!!!!
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August 2018 by Edward Castillo
Customer service is non- existent at this location. I returned a truck that was picked up at another location and dropped off here. After filling up the fuel tank before returning it I was told it was not completely full of fuel. I explained that when I picked it up I was told that the gauge only went so far when full. I also explained that I have filled it up multiple times on my trip and it always read the same. I offered to show him my receipt which was time stamped 5 minutes before pulling in, or even take a ride with him to the gas station where I would be happy to add gas (which would pour out if I tried as the tank was filled to the top) but was told " I don't have time to do that". What he did have time for was to make me feel as if I was a thief. The same poor attitude and service was displayed by the female staff member behind the counter who said she would need to confirm with the location I picked up with that "my story" was true. After she called and they confirmed she still had the gall to say " I don't have time to argue with you and we will still need to fill it up". Incredibly rude and lacking any sense of what customer service is about. Not surprised to see they have such poor reviews on their site...what is surprising is that they are still in business at all. Extremely unprofessional.
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August 2018 by Danielle Eldracher
Gave us barely 2 days notice that they couldn't keep our reservation that we made well in advance, and we wasted all day on the phone with customer service reps that couldn't even try to help us find alternatives. Just what you need when you're about to move 3000 miles away... It's worth paying more to use a company that takes you seriously and doesn't leave you scrambling at the last minute to find another place that can help you.
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May 2017 by ana scanlon
The staff was incredibly helpful and gave us great advice along with reasonable prices. I would recommend them to anyone.
