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March 2024 by Maria Sanchez
Absolutely love the friendly and amazing service our fur baby receives. They’ve been caring for our husky since he came to us 4 1/2 years now!
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March 2024 by Peter Zaniewski (Pete)
3/16/24. Dr Hurley cares for my cats and he is wonderful! Going thru a rough patch with Missy our older cat and he always has the time for a chat with advice. Thank you Dr. Hurley. You are a gem and I am glad to have you take care of my girls!12/14/20 Update. One year and 1/2 ago Dr. Frattini saw our beloved Border Collie Jack who was having some issues. For just the price of an office visit and some bloodwork, He diagnosed him with Lymphoma. He did not waste any time or money recommending us to a Vet Oncologist for proper treatment. We really appreciate this. Jack is still with us today still fighting it and still enjoying a great quality of life. We really appreciate the fact that he sent us right along our way.16/ He told us at the time it was not a death sentence and both my wife and I didn't believe him at the time, but Jack is living proof of that today.
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March 2024 by Eli Miller
They really care
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February 2024 by John Svagr
The vets & support staff are awesome! They really listen and care for your fur babies!
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February 2024 by L M
I’m so glad we chose VCA for our new puppy! While checking in the receptionist started wiping his paws because he was wet from the snow, the vet tech brought in toy options for him to choose from while we waited. The vet was so friendly and easy to communicate with. They even gave us a list of different places with prices for preventive medication and explained care plan options without making us feel pressured to enroll. They messaged us the next day on the app giving an update on his test and to check in on him after his vaccines.
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January 2024 by Dave Goodale
Tremendous. The entire staff is caring, friendly, and responsive to my concerns. They are taking great care of my dog, Grady. (:
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December 2023 by Marie Bedard
Little to expensive for me.
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December 2023 by Josh Walton
Staff is great, and you get top notch service without breaking the bank.
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October 2023 by Candice Day
In our moment of need you were there for us. It was closing time but our cat had just been struck by a car and we had just moved here and didn't know where to go. Our new vet wasn't answering. You said come in anyways we will wait. And you handled us with care and concern. From start to finish. Thank you.
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October 2023 by M.
Let me just start my review by saying we LOVE the doctors and techs here. They are so great with our beloved pet, and we truly feel that overall this is a great veterinarian office.This review is regarding the *grooming* service specifically.The experience we had with the grooming service unfortunately does not reflect the positive feelings we have about the vet. Firstly, when we booked an appointment we were advised that a sample needed to be dropped off for testing prior to them being able to perform the grooming. This was fine but we weren’t told at any point how much it would be, and it came out to $75. We of course knew it would cost money but it just seemed strange nobody told us beforehand. For some that’s a significant amount of money so a heads up would have been nice.Secondly, we were not a fan of the groomer or her ‘bedside manner’. She didn’t introduce herself to us when she came out to meet us in the lobby, and she didn’t address our cat or say hello before unzipping the carrier to reach in and touch her. Most people who work with animals would understand that the vet can be a stressful environment and being immediately poked and prodded by a strange set of hands may have not been the best way to begin an interaction. It may seem nitpicky but usually someone who is a service provider for animals introduces themselves to the animal for comfort and safety reasons prior to handling them. The final bit that was bothersome is that at no point were we told that we could not be present for the process. It would have been nice to know prior to booking the service and paying for the sample testing that we wouldn’t be able to be in the room to comfort our cat as this was an incredibly stressful situation for her. In all honesty I did not feel very comfortable leaving her there with the groomer given the interaction we had before being told to come back ‘in a few hours’, but the fact that we trust the techs and other staff at the office was the only reason we left her. That, and the money we’d already put down and likely a penalization fee if we’d cancelled last minute.Ultimately the service got done; she is a long haired cat and had some matting so that needed to be taken care of. She was pretty shaken up by the whole thing when we picked her up. All that was done by the groomer was shaving of the matted areas and there was no styling or anything additional done and it still wound up being $102, which seems exorbitant so the value of the service was also not great.It seems a lack of communication, and general tone of the groomer herself, could use some improvement to help both the people and animals that use this VCA for grooming services to feel more comfortable.
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July 2023 by Xander Puelcoejpín
Terrible service and they overcharge above other vet offices rates. They definitely are more interested in making money than helping animals. Will not be coming back
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July 2023 by Sharon Gutowski
Over the years I have had 5 precious dogs all pure except for Otto a rescue Dobi mix. I have gone there for over 40 years.Last week I called for an apt for OttoHe couldn't walk and had an infection in toes that was beat redWhen I called for an apt I was told they for over 40 years.Last week I called for an r 40 years.Last week I called for an in detail what's was wrong could they get me in at any point before then. Was told no.Dr Fatinie was also not available to talk to.Iasked to have him call us...but he never did.I called again and asked for any Dr to see him.Again told
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March 2023 by Christopher Sakelarakis
The vets are absolutely amazing with our dog Silas!
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February 2023 by Christine “Chris” Bogus
They take excellent care of all our animals..they treat both animal and their owners with such compassion
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January 2023 by Bob Lamontagne
Lost a beloved fur baby, VCA Cromwell were sensitive, caring, and extremely helpful every step of the way.