-
February 2024 by Ceramic Shenanigans
Absolutely disgusted with the service we received from here! Khairul is abrasive, aggressive, and extremely unhelpful. We came in to get our passports taken care of and were immediately met with hostility. Any questions we had were answered poorly as he didn't seem to understand what we were trying to ask. Complete incompetence. He's a hindrance to this branch and should NEVER work on customer service.Edit: From looking at the other poor reviews, it seems we all have problems with the same "older bearded man" named Khairul. It would be a benefit to this branch to remove the problem!
-
January 2024 by Amy Popek
Older bearded man has the worst attitude. He treats customers and his staff terribly. Go to rocky hill usps if you want friendly service.
-
January 2024 by Vigneswaran Esakkimuthu
12/20/2023: I went to this usps location ( Cromwell) today along with my wife for change of address identity verification for in person. The usps staff who deal with us was very very worst behavior. Also he said that we all set with the identity verification and he said that we will receive email for the same. But when we came out and checking the email, it looks like he rejected the identity verification with out informing us. I don’t have option to give 0 rating, so that I am giving 1. Please don’t go to this usps location, immediately I went to Rocky hill usps office and their customer approach was too good.
-
December 2023 by Amy O'Toole
12/13/2023. Routine package drop off for mailing. The woman behind the counter was extremely unfriendly/unhappy and obviously doesn’t like her job.. absolutely NO smile or human emotion. She did not say anything more to me than the usual ”anything liquid, fragile, the whole speech.” Proceeded with, Push green button, hit red button. Hit yes, push no.. handed me my receipt..and nothing, dead silence! Extremely awkward. They need to train employees well needed Customer Skills.
-
December 2023 by Suzan Binge
Received courteous help from Khairul with my passport application. He was conscientious & noticed the form was from 2016. To avoid a delay in processing he suggested I complete the revised 2022 form if I had time which I did. I feel he went above and beyond.
-
June 2023 by Marjie
All I have to say is THANK YOU to all the mail carriers and postal workers!
-
May 2023 by Kan Lalli
I've moved many times and been to many post offices across the state and personally lived in Cromwell for 8 years yet this is consistently the worst post office. The older bearded gentleman is the most miserable person I've had the displeasure of working with. Time after time he gives you attitude and God forbid you ask a question because at that point good luck leaving in a good mood. Everyone else is pretty helpful but this single employee needs to get it together. I worked in the direct customer service field for a few years, and now work indirectly with clients and customers and never once have I even thought to act as rudely as this gentleman does all the time.
-
May 2023 by Zara Lane
Went there last Wednesday to deliver an item iPhone package to my buddy in Texas one of the employees use a box, cutter opener, and took the item out the box swear gonna have someone over usps investigate this incident plus the box wasn’t even damaged when I was at the office front desk when paying for someone needs to get fired for being this greedy even so evil to do this Gonna hear my words about it totally upset and iPhone not cheap don’t want the $100 back want my dang phone back take my business else where
-
March 2023 by DVILL
Took 2 weeks to get my package that had a check in it and when I received it it was torn in half
-
December 2022 by Naseem Ahmed Khan
I visited this post office to apply passport. An employee named Mike at counter was busy talking on phone so I stood quite in queue. Suddenly he spoke loudly & rudely "I AM TALKING TO YOU ". I politely replied that I couldn't comprehend if you were talking to someone on phone or to me. I not at all recommend this post office as courteous & polite.
-
November 2022 by Scott McNamee
Shipped a package to Quebec, Canada today and was rudely asked to complete the customs form twice because I wrote the street name in French (because that is the street name) and was forced to translate the street to English despite not speaking French. I am not confident my package will arrive to its destination because there is now a large printed label with an incorrect address on it.
-
October 2022 by Danielle
Whoever was working was very rude and treated me like I had no idea what I was talking about, apparently they don't know manners or basic geography. Said "Canada is overseas so you can't ship to there" when I've called and they said they do ship to Canada, it doesn't need to be by plane. Hopefully one day they will know that Canada is attached to North America and isn't overseas but only a few hours away.
-
September 2022 by Certified Bruh Moment
If I could put zero stars I would. I was sending off parcel and when trying to ask questions about a lady on the counter about it, she simply rolled her eyes at me, sighed, and responded in a monotone voice. I have previously attempted to do my passport here and they treat you horribly. Twice I have had experiences with this same lady and both times it has been negative. The customer service is terrible. You're better off making the drive to the East Berlin post office, which is what I have done as of late and they have treated me well in there.
-
September 2022 by rachel o
Not sure why this post office has such a low review…Steve who seems to always be there is so helpful and fast. Have never had an issue
-
August 2022 by SkElTeR 2000
Received terrible service multiple times here from the gentleman that works here. The last straw was when I took my daughter here and he treated her terribly. She filled out the form incorrectly (left off the individual weight of items on a shipment to Canada) and proceeded to berate her. She had never shipped before and a simple bit of instruction would have been fine. -
