Firestone Complete Auto Care in Cromwell, CT has been helping neighbors since 1926 with a wide range of vehicle services. Customers praise the team for their quick and efficient service, especially in emergency situations like serpentine belt replacements, where they were taken in immediately and finished in about an hour. The staff is described as kind, respectful, and honest, providing clear communication and proper solutions for various auto issues. Many customers appreciate the knowledgeable and professional service from staff members, with some preferring to return to specific technicians they trust. The store offers convenient appointment scheduling, even on Sundays, making it easier for busy customers to get their vehicle needs met without taking time off work. The waiting area is bright, airy, and comfortable, with amenities like TV and seating, creating a welcoming environment. Service prices are considered fair, and the staff is not pushy about additional sales. Overall, Firestone Complete Auto Care provides reliable, friendly, and affordable auto care for all makes and models, making it a trusted choice for local residents seeking quality vehicle maintenance, repairs, and tire services.
Nick and his team are spot on. Customer service is a lost art these days but this team is awesome. I live closer to the Middletown location but choose to come to Cromwell for this very reason. Keep up the good work guys!
March 2024
Juan and Dan always do their best when it comes to my cars. Easy to deal with, and fair!
March 2024
Analysis of the problem was expedient. A fair and proper solution was provided. I waited for near two hours, but there was no way around that. A new tire was provided where the damaged one could not be repaired. Associates were kind, respectful and honest.
