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July 2024 by Tara Johnson
I would give negative stars if I could for Hair Trendz in Coventry, CT. I tried to call and book a perm in mid May 2024. I was told on the phone that I couldn’t just book a perm, I had to come in for a consult. Really? Because I don’t know what I’m talking about? I’ve been perming my hair since I was 16 (currently in my 50s). So I book my consult. And lo and behold, I know what I’m talking about and my perm gets booked. For July 10, 2024. That’s the first available spot for a perm because there are only 2 people in the entire shop that do perms. Ok. 2 months is longer than I wanted to wait but ok. I entered the appt in my calendar and patiently waited. I show up for the appt to be told it was canceled because I didn’t respond to multiple voicemails. I ALWAYS listen to voicemails. I received zero from Hair Trendz. Also, at the time of my booking I was NOT informed that if I missed a confirmation call, my appt would be canceled. Today was going to be my first visit to Hair Trendz in Coventry, CT. I will NEVER attempt to book an appt with them again. Poor customer service relations; nothing was attempted to be done to rebook an appointment for me. The attitude was, it was 100% your fault not ours-Oh well. $150 for a perm plus tip is what they just lost times the number of perms I will get in the future. What is the saying when it comes to word-of-mouth? Oh yes, I remember, a good review with good services a person may tell one or two people but if you have a bad experience with a business, you will tell strangers in a grocery line!!!!!
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May 2024 by Trista Macdonald
Loree-el did such a good job! Exactly what I wanted and better.
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February 2024 by Curt Sherwood
Beautiful place, They offer beverages while you wait. I was well taken care of by Lindsay. She did a fantastic cut. Will return.
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February 2024 by Brie Messier
Friendly service. Great location. Great price for a haircut. Loved my stylist, Annie.
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January 2024 by Colleen Schleicher
Awesome Salon knowledgeable caring and go the extra mile for their clients
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October 2023 by Diane R.
Did not do what I asked. Not at all happy with it. Looks like everyone got the same hair cut. Put my hair in a clip.
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September 2023 by Heidi Cramer
Will not ever use or recommend this Salon ever!!! My daughter had to have her hair dyed 2 times because the stylist didn’t put the color all over her hair and told me it was because we didn’t bleach it that it didn’t take the very bright maroon/pink color. Only for the color after 1 week to almost completely come out… I was told it was our fault for not using the salons products to wash her hair… which the stylist at no time EVER recommended and after $200.00 I have to do it myself which I should have done in the first place! Terrible and the response from the owner is terrible as well! I already spent 4 hours at the salon! I’m not spending 2 more!
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August 2023 by Phil Mann
Robin the best!
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May 2023 by Barb S.
Ok, but I feel that I was stereo typed and last time she forgot to cut my bangs...yet I paid for a haircut.
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May 2023 by Noel Garcia
I went here for the first time and the chunky girl did the opposite of the color I told her. The owner tried to fix me a few days later which was better but she was rude. I will never ever use the shop again. Buyer bewareService: Hair coloring
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March 2023 by arlene melgey
Awesome job on cut and color!!! (As always).
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November 2022 by Donald Chumalashkif
So RUDE!! Will NEVER go to this establishment again, and I suggest everyone else to SEEK OTHER BUSINESSES IN THE AREA.
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July 2022 by Tina A. Bruce
“Sam” was my assigned stylist. I am visiting from Illinois and really needed a cut. I am worried as I have never used this place or Sam before. She listened to my cut request and desired parameters. Sam did a PERFECT cut and produced a happy client. ?Service: Haircut
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March 2022 by Agnes Dziewaltowski
Great staff, clean ,friendly salon.
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March 2022 by Chris Petersen
My daughter came in asking for a haircut that involved the combining of two different styles. She wanted something really outlandish and probably designed to torture her father. The stylists were very nice and explained how that particular style would never work with her type of hair and it would be impossible to combine the two styles. Miraculously they gave her a cut that both she and I loved. And the price was very reasonable! Great experience.
