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February 2024 by Corbin Calande
Been here to rent vehicles a few times now and usually have a great experiences but if it wasn't for what happened yesterday evening id give it a 5 star and it will go down if the behavior does not improvewent in to rent a van and right away the manger/owner had a very disrespectful and hostile attitude. He expressed frustration because i didn't reserve a vehicle online telling me i need to "plan ahead". When I politely explained that section of the website wasn't working right now rather than apologizing or even just acknowledging he became argumentative. He eventually rents me a van.when I go outside to start it the check engine light was on. (ive had this issue a couple times they usually clear the code and the vehicle works fine for me)NOT THIS TIME.this time AFTER PULLING THE PARKING BRAKE AND SHIFTING INTO REVERSE nothing happens when pushing the accelerator. I took a video of it in case its intermittent. I ENGAGE THE PARKING BRAKE and go inside and tell the manager. he checks and apparently it cleared the code and now moves. Manger becomes condescending implying i had the parking brake engaged.I explain i engaged it to secure the vehicle and show him the video. His response is "SO". Manger just walks away from me so apparently if they give you a vehicle that isn't up to par they don't seem to show any urgency.Perhaps he was having a bad day so im cutting him and the business some slack but lets just say this experience was so bad most people would have walked out and took their money elsewhere. Never in my life have I been spoken to so poorly as a customer as if i'm an idiot.
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December 2023 by Garrett Reinoff
General manager and staff on duty were some of the nicest human beings I’ve ever met. 10/10. High quality & clean location and experience that I would highly recommend to anyone looking for storage or some help w/ moving trucks.
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November 2023 by Rose Laurie Field
The staff was courteous, respectful and extremely professional. Atmosphere was welcoming. The store was clean and organized. The process for getting a rental was user friendly easy and simple. Check out and Return Inspection process was very well check through. A special thanks to MERLIN CRAY and staff for making this experience exceptional for my dad Pedro and I.I will definitely recommend your facility!!Thanks,ROSE
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October 2023 by Tyler Macneil
The staff at this location was extremely helpful during my experience moving and helped past what I expected. I appreciated the kind and helpful customer service.
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August 2023 by V Caz
I have thus far used Uhaul of Columbia twice, both times to rent a car transport trailer for a same-day transport, returning the trailer to the same location.First, I have to say that the on-line reservation process is extremely fast and easy.Second, I have to say that the Manager of this location is friendly, knowledgeable, humorous, and takes A LOT of pride in his store. He is a keeper and they're lucky to have such a devoted employee.Third, and this is extremely important: This location is spotless; from the cleanliness of the trucks to the bathrooms for the customers. I quite literally watched an employee mop and clean the inside of a back of a van. I also used the ladies room and it was SPOTLESS and smelled amazing.The care taken at this location is amazing and anyone that says otherwise is lying or upset/angry about something. I don't often get the opportunity to write good reviews, but this store and its Manager have earned every single 5-star review you see, as well as the one from me, and I will continue to use them for my trailer rental needs while my classic car is in a state of restoration.
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August 2023 by Ayush Sengupta
Great service! Special shout-out to Shane. He's simply the best!
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July 2023 by Daniel L.
Absolutely great service from start to finish. Both the manager and Danny were extremely approachable and looking forward to using their service again in the future. Thank you!
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July 2023 by Ricardo Hernandez
Terrible customer service, rude. Gave me less miles than what I needed. Charged me $137.00 for rental. Will never rent from them again..
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June 2023 by Greg G.
Had an overall good experience renting a truck to move daughter from UCONN. Truck was fine, price was $20 plus mileage, drop off was uneventful. Only reason for not giving 5 stars is pick up process is a bit laborious on the Uhaul app.
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May 2023 by Paige Tracy
Very poor poor experience at this location. Waited months for a hitch to be installed. When the time came, after different locations cancelling on me , I dropped my car off at their location for my time I had schedule. Taking work off and all. They let me know I did NOT have an appointment. After showing them confirmations made by me , staff was very defensive. Rude and basically telling me I cancelled it. When I’m reality I’d never take work off for a cancelled app. After about 30 min of back and forth defense on their end , they were able to accommodate me and stated they’d get my car in. Devin the installer told me , he had a car in there and a drop off. My car would be next. I then found out there was no waiting room, so I would have to walk around Columbia until it was ready. I knew the installment would take about 4 hours so I was prepared for that. He told me it would take about one hour 45 min tops. So I began my walk in 80 degree weather and returned 4 hours later. My car was not touched. I went in telling them this was too long as it’s hot out and I needed a bathroom. The women then just handed me my key. No apology. No explanation. I asked for a manager and she replied with a pointed finger , “bald guy out in the parking lot “ I then found myself searching a parking lot for a “bald” manager. When I approached Sean. He was very defensive again , didn’t let me get a word in and said “you cancelled your appointment, Manchester did online.” I explained to him I did not and that I just walked around for about 4 hours. He looked at his watch and stated “no you did not , and it’s not even your car !!” It is my partners car in which we share .” Shane or Sean , whoever this manager is told me “hitches do not just snap on “ I know this , as I am a very competent person who works as a professional unlike the staff I had the encounter with. I told him I would be going to another location. He laughed and said “good luck “ I left this location in tears. I called the main number. They were very apologetic. Telling me someone higher up would reach out to me in 3 business days. I wanted them to know how their staff treated a nurse also a military veteran. Three days later , no call from U-Haul. I called back they said another higher up would contact me. One week later , no one from U-Haul has reached out to me. I got the hitch from Manchester U-Haul who was very accommodating. I’m am ASHAMED that I needed this hitch so badly and my money and time went into this company. Shame on Columbia ct and staff for there very very very poor customer service.
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April 2023 by Daisy Parra
Best Uhaul location/team I’ve ever dealt with. Very nice crew and clean facility! I will always pick Columbia location over any other for my rentals. 10/10
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April 2023 by William Overton
Great experience. I rented a trailer and it exceeded my expectations. Good quality and the rental process was very simple.
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November 2022 by Shermie H
The staff here were nice to us at the time of installation. But the quality of the wiring for the lights was done badly and it failed 2 hours into our road trip. We had to leave our belongings and be on our way because where we were stranded they did not have the ability to fix the issue. It took some time and communication but the company ultimately made us whole and sent our stuff via a Ubox. I would probably utilize this uhaul again, although I would inquire about the method used to install the hitch to ensure it is done properly. Stuff happens but what is important is Uhaul did make it right in the end.
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November 2022 by Gerry Rygiel
Best run uhaul around. Best prices on boxes.Very nice, very knowledgeable. Recommend highly.
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September 2022 by Death R.
Worse Experience ever wasted my time Hidden fees don't believe their website. Or their false advertisement only 19.95 in town. B******* this place is garbage go to Penske they have way better customer service.
