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September 2024 by Jessica
so far, so good. After a couple years..I would find another garage. They have a couple honest good workers, but it is hit or miss.
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August 2024 by Alec Guarneri
TLDR: Quoted me 4100+ for a fix that a different shop in the area quoted for 850 and might try to take advantage of you.
My car needed a new flex pipe because it had an exhaust leak. I went to certified because i had heard they were known for doing quick, cost-efficient jobs. When I got my quote from them, they explained that supposedly my entire exhaust system is rotted out and that it would cost $4100 because I needed everything fixed from the manifold to the mufflers and cat. Thats 125% of what I even paid for the car in the first place. Skeptical, I jacked up my car and found surface rust on SOME exhaust components and and the header, but nowhere near as much damage as they claimed. If everyone in New England replaced their entire exhaust system because of a little rust we'd all be paying 4k a year for exhaust work. I brought my car to a different shop and got a quote for $850 for the flex pipe fix, about a fifth of what certified estimated. When I told them what certified had estimated they said it was excessive for what my car actually needed. It seemed as though certified assumed I would pay any amount/believe whatever they said. Also, other reviews seem to reflect that these guys will take advantage of you if you're a woman and/or don't appear knowledgeable about cars. For issues aside from simple oil changes, I would recommend looking at other shops that won't try to squeeze money from you or over-diagnose
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August 2024 by House of Hair REPS
Excellent service! Very fair and knowledgeable of all aspects of the automobile! Highly recommended them.
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August 2024 by J Morin
What's in your wallet?
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August 2024 by Sue Jones
I went for a routine oil change. I was informed my cabin air filter had a mouse nest and they asked if I wanted them to replace it and vacuum the residue. A $20.00 part I was planning to do myself but since I was there I said go ahead. Other than that the car is in great shape. $191.00??? My friend just had his truck's oil change there and it was $85.00. All I can say is WOMEN BEWARE. I was totally taken advantage of and won't be going back!!
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July 2024 by Roy Family
Excellent shop Jim the service manager takes the time to hear out your issues and come up with the best most affordable fix. My family has been using certified auto repair for years
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June 2024 by Lisa Everett
Great service and reasonable prices
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May 2024 by Cassandra Sowders
They always take you in and take care of you. They are honest and stick by their work.
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April 2024 by Sara Merrill
Good service and they don’t cheat!
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March 2024 by Kenzie C
Yknow I thought this place was good. They did work for me and we came to an agreement for me to pay monthly for the services. Not only did I pay monthly but every two weeks consistently. NEVER missed a payment. I injured myself to a degree where I had to switch jobs, leaving me out of commission, unable to move correctly and it put me back financially for weeks while I sorted the issue out started physical therapy leaving me unable to make it all the way to Columbia to pay in person. Not only that, but now I’m getting a letter saying this “family” company got lawyers against me! Real nice. ZERO attempts at contacting me, can’t get ahold of them due to my new work schedule and the fact their VM box is ALWAYS full and they barely answer the phone. Absolutely disgusting thing to do to a customer who quite literally never missed a payment and only spoke highly of the company but no more. I’m absolutely taken aback, shocked and angry. I guess they don’t have any issues causing problems for hard working people who live paycheck to paycheck. No family or community values there. Ridiculous.
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March 2024 by Nick Helton
I’ve been taking our vehicles to certified for over a decade and I highly recommend them. They are very honest and exceptional at what they do.
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February 2024 by Thomas Lavornia
Terrible mechanic. Car wasn’t starting so I brought it to them. Checked everything and claimed it was my starter. Paid $500 for it and sent me on my way. Days later it wasn’t starting again, so I brought it back. They then said it was my battery and they were not going to compensate me in any way and tried to manipulate it as they never diagnosed it. Front desk was rude, didn’t take any accountability for making the wrong repair. Terrible customer service, terrible work
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January 2024 by Sarah Meshanic
Honest and wonderful!
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January 2024 by Janet ONeill
Great service
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January 2024 by John Pires
Great mechanics and the owner is hands on. Did a great job replacing my fj rear axles and breaks. We had a sight issue, but it was quickly fixed. They're at capacity so appointmens are tough to get, but I hope they are able to expand.
