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“First time at location. Had a prepaid Fex-Ex label, needed an envelope and to send documents Fed-Ex. The employee was helpful and friendly, I was in and out very quickly without any concerns regarding competency.”
“Amazing service - above and beyond! We needed a yard sign printed same day and when I called even though they were unable to do it, Rick reached out to his contact at Signs Plus in East Granby, sent them our artwork, and facilitated the whole thing so we were able to get it right away.I can't say enough good things about our experience with this store but more specifically Rick - thank you so much!”
“"Oh, oh, you've been good to meYou made me gladWhen I was blueAnd all I gotta doIs thank you girl, thank you girl"(The Beatles)Since I've retired, I've spent a good chunk of my time de-cluttering and down sizing my stuff. A lot of that includes selling off my long-time hobby collection of sports cards through various social media sites.And that means I've made dozens of trips to this post office to ship out whatever I sold. So on this #ThankYouThursday I want to give a special "Thank You" shout out to Robin and Alex who have guided me and helped me over the last eight months.They've educated me on the ins and outs of Flat Rate boxes, First Class Shipping and Tracking options, Media Mail and the unbelievably expensive costs to ship things to Canada.This is the only place I use to mail out my cards and the like.So Thank You, Robin and Alex.#ThankYouThursday”
8:30AM - 6:30PM
123 Farmington Ave, Bristol
Shipping Centers
“Customer service.
As banal as that sounds, every time I come to this store, the employees, despite looking like they're still in middle school, are utmost polite and attentive, never making me stand and wait.
Respectful, prompt, and efficient.
Always a pleasure!”
“Excellent customer service. Always greeted with a smile and someone is always available to help with questions. Highly recommend this post office! It's small but efficient.”
“My family visited on May 3,2024 for my baby son's passport appointment. Oksana was very helpful and friendly. I brought with me a filled out DS11, my son's birth certificate, a photocopy of the certificate which wasn't needed, parents' IDs, one photocopy of the front of the IDs together and and another for the back, and the check made out to US department of State which I had to add my son's first name and date of birth to the bottom. Oksana was able to take a really nice photo of my son. I paid the $35 execution fee and $15 photo fee by credit card.”
8:30AM - 6:30PM
220 Albany Turnpike, Canton
Shipping Centers
“I had a complicated Amazon return, with five boxes from separate orders. The staff, especially Brett, was exceptionally supportive & efficient in helping me navigate Amazon's strict return policy. This store has offered consistent, reliable, quick service for years.”
“I originally ordered a new desk chair online for pickup at the Watertown location, but unfortunately they found it was damaged. I ordered again in West Simsbury, and found that in store they had the chair for $50 cheaper in-store than online. I mentioned that to associate Matt and he said he would handle it no problem! They reduced the price to the store price & I also mentioned I had a $15 online coupon that I used but it was fine because the in-store price was even cheaper than online with it. Matt mentioned it to the manager Mark and got approval to take another $15 off!! From being bummed out by the Watertown store to being happy I took the trip because of Matt & Mark! Thank you guys!!! I will be back!”
“I had my passport photo taken here the other day. Rich was so helpful, nice, and efficient through the whole process. He took a great photo, got all the forms together and packaged, and helped two other customers at the same time. It was excellent all around.”
“Had 2 packages which were sent to me priority mail. They were shipped to Avon Location by mistake. Called Carl at Canton PO to explain.He asked for my tracking number and said he would try to find more info for me and give me a call back. An hour later found out he had driven to Avon PO to pick up packages on his break ! Simply put - above and beyond service .I am not one to write reviews on line but this was so thoughtful I had to.”
8:30AM - 5PM
545 Main St, New Hartford
Shipping Centers
“Just had a great experience at this post office. We are not from the area and needed to ship a few things back home that would not fit into our luggage. The staff person was very helpful in getting us the best rate, and let us use their packaging tape. Despite that there were a few people there, it was an efficient process.”
“These guys at the post office are knowledgeable and professional and know how to do their job. They helped in recovering my lost parcel and I am so glad I found it. Thanks guys.”
8:30AM - 6:30PM
222 Main St, Farmington
Shipping Centers
“These guys are great! I arrived a little after 3 and saw they were closing early for Mother’s Day. They let me in anyway! They helped me pack up a couple fragile items - really thorough and went above and beyond to stay late and help me. Thank you!!”
10AM - 1PM 2 - 4PM
18 E Main St, Bristol
Shipping Centers
“The blonde lady with glasses is pretty nice but the other lady makes me a bit uncomfortable. I try to avoid her as much as I can. I wish they would post shifts because yikes it just feels like she hates everyone and makes you walk on eggshells tbh I try to leave there as fast as I can. Even just being in the line is uncomfortable to be honest because it affects the whole atmosphere of the place. She does her work though without issue! It's just that Id rather avoid her shift so I'd appreciate it if you would let us know who will be in when. Either way I hope that lady gets well soon but once again she works just fine.”
“It's alright. Sometimes its really slow... but if there is only like 2 people in line... you should be ok. ,the counter staff (98% of them) have attitudes, never smile (unless being condescending). I feel uncomfortable ASKING these People any questions. I feel like if i ask a question that requires actual work to answer, i will catch the sharp end of the most DISGUSTED look in history. We, the public, are definitely burdening these depressed individuals. I am not sure how they keep thier jobs..unless,of course, the manager is the head cheerleader. Who knows. Next time you're there, smile and say hello how is your day, to the cashier....?”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
“Convenient location and friendly staff! Recently shipped a package and the staff member helped me package up the item and ship it out. I purchased a large shipping envelope from the store and it was reasonably priced. Overall, the service was great and I shipped my package in under 10 minutes. Will be returning in the future!”
“It’s a small post office but have always found customer service is excellent. I especially want to thank Sarah. She is a great employee and has always gone above and beyond to help the customers.”
“This post office is usually very busy. The folks here are friendly and do their best, and are also usually very overwhelmed and understaffed. If I'm in a rush, I go elsewhere.”
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“I’ve used PakMail in Avon to ship large business parcels as well as small personal items, both FedEx and USPS. I value their personal attention and willingness to optimize my service at the best possible price.”