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February 2024 by Ray Marks
On my way home from work one evening I noticed Collinsville Canoe and Kayak was still open. I swung in to pick up a couple accessories quick as they were closing. While there, in conversation I mentioned how I was always interested in the new pedal fishing kayaks. Even though they were trying to close as it was after hours they spent time explaining the different models and available options and never once did I feel rushed. Long story short, I purchased a Big Water 132 PDL that night. I was so happy with the kayak and sales experience we went back the following day and purchased my girlfriend a Sportsman 120 PDL! They definitely went above and beyond. 5 Stars!
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February 2024 by Andreas Marcotty
Absolutely the best and friendliest organization I have ever worked with. They went out of their way to facilitate my purchase and pick up of a small trailer while I was visiting family. I had a small window of time before leaving the area. They made it happen. Thank you Richard and Sue.6 ****** !!
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December 2023 by Colleen Griffin
Edit to your reply: yikes, I can’t possibly see how you have a business this long yet you are so openly dishonest to say that you had asked me a few questions, but I would not reply. You literally just took my review and turned it around to say what you did wrong is what I did?! You did not ask me any questions, you said 3 sentences to me and that was our entire conversation. I had asked you if you could answer my question in regard to weight limit of the boat depending on the persons weight and you told me that I needed to come down there to shop. I then said so that’s not a question that you can answer over the phone, and you said no you need to come in and shop. The person that I’m shopping for wouldn’t even be there to do all of the things that you’re saying is best to do when buying a kayak the things you just listed had no relevance to my question. I simply asked a generic question, in which you couldn’t answer you wanted me to come down to the shop. if you truly do have a medical condition, I am sorry, but I have never heard of a medical condition being one where you are ‘chronically’ stuffed up, sniffling, and coughing without being contagious. As a business owner myself, I’m actually a palled at your response to try and turn the blame on me and use the tactic “I’ve been in business for X amount of years” and “based on my reviews, etc.” simply just own up to it, the reply is confirmation in which I should not have ever gone down there thank you.I called the other day inquiring about information on kayaks such as what rules to follow when it comes to weight limits for a person of said weight. The lady who answered the phone was very short and some what rude and certainly unhelpful. She would not answer my question her only response was to come down and check out the shop and to purchase with them. Regardless of where I'm purchasing someone would have to answer my question and clearly they only care if you do business with them. A simply question that could be answered over the phone turned into I can only help you if you come here. Now mind you the kayak I would be purchasing is not for myself and what difference would it make over the phone or in person, this gave me no desire to waste my time going down there, especially when she answered the phone hacking up a lung and sounded extremely congested and sick. All the more reason to stay away. The interaction just gave me a bad taste for their business and left me no desire to purchase for them. Thankfully other local shops were able to help me over the phone in which I have plans to visit a few of those locations this weekend.
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October 2023 by Daniel Sampiero (Sampie)
The staff went the extra mile to help me find the right boat for my needs/wants. Above and beyond with accommodating my schedule, getting the boat shipped south and packaging my paddles for shipped too! Super happy with my purchase!!
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October 2023 by Ava Rajacich
I went here the first time I ever went kayaking and I couldn't have asked for a better experience! Staff are amazing, and the kayaks are well maintained. Highly recommend!
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September 2023 by TheBeardedGuy
Ben and the ladies behind the counter couldn't have been more wonderful. All are very knowledgeable and there was no pressure whatsoever to buy anything. Walked away with 2 oldtown sportsman pdls that were delivered by the staff to where I needed! Their kayaks are stored indoors away from the elements making sure you get a pristine boat when you buy.
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August 2023 by Carla SM
Staff is very helpful and friendly. You can sign up for classes or just rent equipments from them. The river is very calm for standing paddle boarding.
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August 2023 by Amanda Maskell
What a good experience! Nice calm water and great deal on hourly rental for a paddleboard. They even dogs on kayaks and canoes!! Definitely coming back, loved it.
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July 2023 by Sarah D.
Super friendly attentive staff who are able to answer any questions that you may have! They steered me in the right direction when I was unsure about what would work best for me. Would highly recommend to anyone who is looking for any water sports items or accessories and for rentals as they are very reasonably priced!
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July 2023 by kim delude
Such a great experience here. Took an intro to kayaking lesson and Kristy could not have been more supportive and encouraging as an instructor. I walked away feeling very confident and learned some tricks as well. All of the staff were very friendly and helpful.
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July 2023 by Nathaniel K.
I had an awesome time at collinsville! The service was amazing the parking area and rental area was very large. Everyone who worked there was as well extremely helpful. 100% recommend for one person or big groups
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June 2023 by Matt Bryers
You couldn’t ask for better service, prices and extremely friendly staff. Huge selection of kayaks and canoes for every type of adventure, and every staff member just wanted to help us. Thank you CCK!!
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June 2023 by Cathy Wahl
Love Collinsville Canoe and Kayak! Our son has been coming here the past few years for paddling camp and loves it. The counselors and staff are so fun and the kids have a blast. He never wants to leave! Highly recommend for a day trip renting a paddle board or for a week long half day camp for your kiddo. Our son is 12 and he thinks its awesome!
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June 2023 by Cory Dionne
Great adventure up the river. First time kayaking with my 12 year old twins. They had a blast. Very affordable.
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June 2023 by Brett Carl (Bretton2Wheels)
The staff at Collinsville Canoe & Kayak are top notch. They assisted us in loading our old town kayaks and explained all the features of them before we left. They have a wide selection of kayaks and accessories. They are a local old town dealer and we’re the closest to us in Upstate NY (Albany). Can’t say enough good things!
