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August 2023 by Michelle Bychowsky
The staff are kind ,helpful, and knowledgeable.
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January 2023 by heidimsw
I don’t recommend this place unless you enjoy overpaying while also being ignored. The customer service is beyond hit or miss - and I say that ONLY in regards to the owner. (I’ve had good experiences with underpaid staff “lackeys” who have been polite and have tried their best. My issue lies SOLELY with ownership).Firstly…The owner is not actually as well-informed as he pretends to be about wine. His wine knowledge has fallen short for me when I’ve inquired about red wine while attempting to make gift purchases for discerning red-wine drinkers. (I drink only white wines and have no clue what to look for in a Malbec or Cab, etc.).Secondly… I can even forgive the owner’s lack of red-wine-savvy if only there were at least consistent customer service from him. In other words…If there’s NOBODY ELSE in the store, he *might* give me the time of day. (That’s only IF he can bring himself to pry his face away from his phone). There have been plenty of other times I’ve shopped there that he has completely ignored me - even as I’m PAYING at the register - just because there’s *someone else* in the store making a more *lucrative* purchase. It’s only about the Benjamins, I guess.Recently, I was in the store buying a few bottles of wine. The owner was there and he was LITERALLY haggling with another customer who was thinking of making a bulk purchase. The owner kept going on and on about rising costs and the projected future costs of the customer’s product, saying that he would be giving the customer the best deal available if he prepaid. The whole exchange left me feeling nauseous and in need of a shower.Meanwhile, while the owner and customer were negotiating, I went to the register and put my paltry wine items on the counter for purchase.The owner scanned my bottles and never said ONE WORD to me. He didn’t even look at me. He was talking on the phone - as ALWAYS - and balancing that phone call with wheeling-and-dealing with the other customer.Without being so much as acknowledged, I saw the total on the register and I paid him for the wine. He slid a brown bag across the counter to me so I could place my own bottles in it. He never stopped his phone convo even for a second. He never used any eye-contact. There was no friendly discourse, and he never said “thank you”. There was never even a “hello”!I’ve experienced the same type of treatment in this store (only by the owner) multiple times over the 20+ years I’ve lived in town. At this point, I’m officially done shopping here. I can honestly say I will NEVER again step foot in Colchester Wine & Spirits.
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August 2022 by Daniel Conner
Overpriced craft beer. Any good New England IPA well over $20. Not worth it when half the stock is beer dated months ago and 2021
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July 2022 by Kylie Dorothy
The weird owner asks how old you are instead of asking for your ID ladies do not go here.
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November 2021 by Joyce Bailey
For a small-ish liquor store, this place rocks! The only place in the area where we can find VanGoh's Double Espresso vodka. ?
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August 2021 by Bonnie Therrien
Average liquor store selling a lot of wine and other alcoholic products. Typical prices.
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June 2021 by Tom Lambert
Not a fan of Bob. Always tries to upsell you on stuff. Go elsewhere and don't deal with his BS.
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May 2021 by C K
This is a fantastically stocked package store. The store manager “Bob” is a very kind and interesting person, who knows a lot about the products he stocks. Good prices for the area, and the biggest selection of any store around!
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May 2021 by Barry Bernard
Very good selection of spirits
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April 2021 by Max
Avoid this place and only go if your truly desperate. Not only is the owner, Bob, extremely rude to all his customers, he treats his staff like slaves. I can over hear him and his demanding scathing remarks. When you go to checkout, he doesn’t even acknowledge you and just stares at either his phone or cameras which he assumes all his customers are stealing his precious merchandise. He is seriously very rude and has zero personality. He doesn’t deserve your business and he makes it quite obvious !!
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April 2021 by Kevin Lanagan
Great knowledge of products ,very friendly staff
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February 2021 by adam “Steadiedlattice” vigue
The staff are very knowledgeable and always have a great suggestion for you.
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February 2021 by Carl Neubauer
Lot of selection, very friendly clerk, had a very good suggestion
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January 2021 by Debra Paranzino
They always have what we're looking for & everyone is very nice
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December 2020 by Dustin Riordan
Good selection, but incredibly over priced - Counterweight's Headway IPA for $13.99? I've never seen it for more than $10.99 elsewhere.A lot of the beer in the cooler has no price posted. Yay surprises!The guy is incredibly picky about taking empties back for deposit: "Are they clean? Did you buy all of that here? Where is all of the original packaging?"I've never run into this before.The guy running the register is nearly always on his handsfree and barely acknowledges you.I'll stick to Broadway Wine & Spirits going forward.
