Hope Ace Hardware in Colchester, CT is a friendly and helpful neighborhood store that stands out for its excellent customer service and knowledgeable staff. Customers appreciate the personal attention they receive, with associates genuinely interested in helping and offering great advice. The staff's dedication is evident in their ability to remember customers, ask about their well-being, and recognize their military service, making each visit feel warm and personal. Many reviews highlight the associates' strong work ethic, professionalism, and willingness to go the extra mile, whether it's helping with car keys, fixing household items, or providing guidance on hardware needs. The store offers a nostalgic vibe, reminiscent of a time when neighbors truly looked out for each other, and this sense of community is a common theme among customers. Visitors frequently mention how the staff's expertise quickly resolves issues, from fixing a dishwasher to solving plumbing problems, saving them time and money. Overall, Hope Ace Hardware is valued for its knowledgeable team, friendly atmosphere, and the convenience of having a reliable, local store that cares about its customers. It’s a place where small acts of kindness and quality service make a lasting positive impact, reinforcing its reputation as "the Helpful Place" in the community.
Great local store,that you get to know the staff and they get to know you and they have enough staff to help with what you are looking for
August 2024
Great customer service. Knowledgeable staff. Good selection and inventory. Almost always have what I need.
August 2024
Just want to give a shout out to Employee 60 who helping me find the correct Torx bit and then showed me how to attach the handle to my drill. I was able to fix my dishwasher in 15 minutes. Much appreciated.
