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October 2023 by Antwan Hayes
I had a great experience at the store. Claudia help me alot with purchasing the ring for my future wife. Thank you zales and Claudia!!!
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June 2023 by jasmine jackson
Very attentive and friendly. Will definitely do all my jewelry shopping here
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June 2023 by Raya A
Walked in and the sales associate was talking trash about the previous customers who just walked out, asking her coworker if they bought anything good and saying they barely bought anything nice/expensive. She was also super snotty to us when we walked out without a purchase. Awful
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May 2023 by Carlos Hernandez-Garcia
Claudia was great, very personal and experienced with helping choose yhe right watch.
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December 2020 by ariana dingus
Went in to do some engagement ring shopping, the sales women blatantly told me to not get engaged (not knowing anything about my relationship other than our age) and compared it to her sons failed engagement at 35 years old. What kind of sales pitch is that? We were incredibly disappointed, went to Kay’s a couple stores down & got a wonderful experience with zero judgement. Will never go back.
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November 2020 by Hamza Salameh
We had a great experience at this store. The staff is very caring and customer-oriented. They were patient, and handled our selective-ness properly.Ashely is great and welcoming and allowed and helped us to pick a perfect ring. After resizing the ring, the fit was not right for us and the store manager John accommodated our return/ exchange professionally, honoring the original deal they had in place (we bought our first ring during a promotion period that ended before the exchange).Both John and Ashley have demonstrated great customer care and made us feel very welcome.Thanks for the great experience.I also want to say that Robert, who handled most of our exchange was awesome and patient. I consider myself a hard customer to deal with and he handled that situation very professionally
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August 2020 by Shana Keirn
My husband and I walked into Zales today looking to add some wedding bands to our collection for our anniversary tomorrow. We were greeted by a lovely gentleman named Robert!!!! He was so kind and truly loved his job! He wanted to make our experience one of a kind and he sure did fulfill that! We walked into another store 5 minutes prior and were completely ignored (my husbands day off) and we were both totally scrubbed out. Anyways, Robert was amazing and helped us fall in love with new bands and helped us make it work within our budget and even get a protection plan. Roberts store manager was also there and gladly cleaned my other rings bought at another store (I did not catch her name but she was a darling!)Anyways thank you so much Robert!!! You are a silver lining in the weird world that we live in currently. My husband and I both work in sales and honestly have not been treated better with such honest, caring and integrity! I hope you see this Robert! You also made our day! THANK YOU!
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December 2019 by Pat Ward
Never really been in a Jewelry store, But I will be coming back to Zales for everything I need. I was greeted by a really nice guy that helped me out a lot with my questions and order
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August 2019 by Farhath Fahim
Never would I ever purchase anything from Zales again. First order will be the last for me, my family and friends. Managers in the store is very unprofessional the way they work things out. Told it'll take 3-4 weeks for the ring to be ready for pick up. 7 weeks and still no answer. They don't call nor inform the customers regarding it. Very unclean and unpleasant to walk into this particular location. Very unwelcoming and not courteous at all. Would return the order as soon as I can and get my money back.
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March 2019 by Diego P.
Very poor lit location not real inviting as soon as you walk in you can smell the odor from the dirty rug that covers the store its hard to appreciate the quality of their items with such dim light they have there was on worker in the store and she was located all the way at the end of the store she kind of greeted us from a distance but it was hard to hear her since she never got up or approached us definitely not good customer service we looked around but left back to Kay Jewelers where we were greeted as soon a we walked in and had that one on one customer service treatment
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October 2018 by Colin Parker
Ordered wedding rings 3 months in advance and my wife's never got ordered, they forgot and had to rush to do it 2 weeks before the wedding. Still don't have the ring. Horrible communication and never offered any compensation for the mistakes they made.
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August 2018 by Lindsey C.
They are great at calling you when you forget to have your rings checked if you have Warranty for it. But when a stone falls out, every single time it becomes such a hassle. Last time I brought it in it took two employees to figure out how to send out the ring for repairs.
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June 2018 by Mojo B.
Great Store. Buy the Insurance on your diamond, well worth it. My diamond fell out and it was replaced for no extra cost. Trust Zales for the purchase of your engagement and wedding rings. Excellent Staff!
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November 2017 by Ryan M.
Lisa helped us find exactly the right gift for the occasion. Knowledgeable, proffessional and fun to interact with. Much appreciated.
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May 2016 by Anthony Rice
Never had an issue. I'm always getting compliments on the quality of my shiny studs. I'm satisfied! !!!!!!! About 2 snatch a engagement rings, quietaskept.lol
