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“I've been coming here for about 15 years. Every customer experience I've had has been five start. They're very nice. They don't treat me like an idiot just because I'm not a carpenter. And they've even directed me to other businesses in the area if they don't have what I need.”
7AM - 5:30PM
3 Main St, Centerbrook
Hardware Stores
“This place is the FIRST hardware store that I've felt comfortable in. The staff are superb people, and treat everyone -- whether or not we know the term for a particular wing nut or not -- like human beings. BRAVO”
“The last locally owned lumber yard in Madison. Large selection of quality materials,and employees that don't mind helping you . Maybe I could save a few bucks going to a big box, but the extra time,gas and aggravation aren't worth it. Support your local businesses.”
“Phil does an amazing job. I've been going there for years and I can honestly say that Phil provides the best customer service I've seen anywhere. He's knowledgeable, professional and he goes above and beyond.”
“BEST HARDWARE STORE IN CT!!!!These people KNOW what they are doing!!!!!!!!Extremely nice, knowledgeable!!!!!!!You definitely will not find this kind of service at a big box stores!!”
“Glad I found this place near my store in Clinton. The service is outstanding. True customer service I was treated with dignity and respect and they have a lot of patience to show me how to use the tool. Thank you. The job came out excellent hope to see you on my next project.”
“There are two True Value stores at almost equal distances from my house: Killingworth and Country Paint and Hardware in North Branford. Both stores are well-stocked, and I can almost always get what I need at either one. Floor staff at both are friendly, helpful, and knowledgable. The difference is at the checkout stand. At Country, the cashiers will greet you with "Hi, how are you today? Did you find everything you needed?" They will then ring up your purchases and, at the last, politely ask for your phone number for the rewards program. But at Killingworth, without making eye contact or any greeting, the two usual cashiers bark "Phone number?" and engage you no further. Once you're done, you pick up your things and say to them, "Thanks, have a good day." They don't respond because they are barking at the next customer, "Phone number?" Leaves a bad impression. It takes so little to make a good one.”
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“Great people, and they've always had what I needed. Tools, paints, bird seeds, drill bits, nails, screws, saw blades, shovels, you name it. Always someone there who knows a bit of what they are talking about, and they are actually helpful. I've never gotten lumber here but they have some. After going here you won't want to go the home depot anymore, Home depot is not worth the 2 bucks you might save to deal with unskilled people who aren't nice nor helpful.”