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January 2024 by Charlotte Kelly
This is what $40 gets you here… Staff are extremely nice and keep the store in good shape, but the pricing is terrible, random, and grabby. Couldn’t bear to leave this real Korean veteran’s chest, as I didn’t believe it would sell (likely to be trashed for the mold/mouse smell/damage) but with family in the military I decided to try and renovate it. Shame on those who price out items!! Years ago the prices were reasonable… and expect management to fight you on poor pricing or shelf mistakes.
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December 2023 by Faye Garitta
My favorite goodwill store.
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December 2023 by David F.
I've been to many Goodwill Stores in the past and have a comparison to base this review on. This store is dirty and smells badly. Selection is limited. Staff is rude. Manager reeks of alcohol and cigarettes and they do not accept returns. Will never return.
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September 2023 by Elizabeth Neumann
I haven’t been to this store in couple years because prices were way too high. I was pleasantly surprised when I went this time. The store itself is clean, inviting and very well organized, prices are much more reasonable now. What really stood out to me was the employees. They were willing to help and very friendly. They looked genuinely happy to be at work. This store must be under new management because it’s a completely new environment. Kudos to the manager and employees. I will definitely be back here to shop !!
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September 2023 by Kharma_neutral
I love this store. It is currently the best GW I visit in CT. Clean, cheap and excellent quality merchandise. Love it.
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July 2023 by David Dill
It is often hit or miss with the quality of things but a periodic hunt for things can really pay off.
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July 2023 by Douglas March
Fantastic store with lots of great bargains. If you are from the New London Norwich area, I highly suggest checking out this location in general. The quality of stuff here surpasses both the Goodwill locations in the south east of CT.
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May 2023 by Anna M.
Not only was April the "manager" and the staff rude, but my child was injured in the store with their children's merchandise. They pretty much ignored the situation for at least 20 minutes while she cried and when they finally pretended to address the issue she spoke to us so disrespectfully in front of her making matters worse. They have no accountability and in my eyes are inhuman. I would avoid the store at all costs. The manager was also dishonest about return policies.
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May 2023 by X X
By far the best goodwill in the area. Go on a weekday! Can get crowded weekends, though it’s restocked frequently. Good amount of Coach etc handbags, work clothes in great condition, glassware.
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April 2023 by Dawn Kazimir
The people who work here are friendly and helpful. The store is super tidy and organized. A pleasant experience every time
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November 2022 by Bart
Very overpriced. $100 for a donated dress..?
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October 2022 by Christopher Wilson
One of the best Goodwill stores we have ever been to. Great finds, knowledgeable and kind staff, cannot say enough! Better than anything we have near us in NY
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September 2022 by Sasha B.
While this goodwill is considered pricier than other thrifts in CT it is one of the few along the shoreline and you can always hunt for a deal! They have a wide selection of various goods and the staff is overall friendly and helpful. I'd come on Sundays if you can since this is when inventory is most full and tags are changed weekly for 50 % off. Everything is always base on finding your best fit, sometimes you leave with a bag or not your treasure today!
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September 2022 by kaitlyn
The only reason I come here is for this amazing person who works there named Barbara. She is a sweet heart.
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August 2022 by Emmitt White
Goodwill is testing my strength.Clothes are solid and employees friendly as always, but the prices need to stop pretending that this is a boutique.
