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April 2024 by W Monsky
Lots of stuff, a fun place to explore. New for me, a large area of cooking and BBQ spices.
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April 2024 by Solinda Keth
Picked up a Gozney Dome pizza oven from here and had the best experience ever. It was kind of an impulse purchase for my birthday so I wanted it same day instead of waiting for it to ship. I live in Northeastern CT so this store was about 1.5 hours from me, but they were the only ones with it in stock. I checked several MA, RI, CT ACEs and a couple home depots. Soo happy I pulled the trigger because not only was it the best price, but it was hands down the best customer service I've ever received. The owner, Pat made sure we had everything we needed and showed us videos of his son using the Dome and even texted us the videos. His employees were very friendly and super helpful before and after Pat got there. I'd definitely make the drive again if I ever need anything from ACE. Highly recommended.
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March 2024 by Joseph A. Ferretti
Great Place to Find Items that the Big BoxStores, DO NOT HAVE!Most of all very Helpful And Curtious.Of course there is "ACE" THE KITTIE CAT??
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March 2024 by Pete
Best hardware store in the area. Extremely helpful staff. Good selection of brands and products.
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March 2024 by Paul Creaven
Very helpful staff.
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February 2024 by Kenneth Mancinelli
Excellent Excellent service. Great hardware store. Always well stocked. Never had to search for an employee. Quality products.
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February 2024 by Madeline Ruggiero
Worst customer service experience...Representative hung up on me...rude
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January 2024 by colin poitras
I haven’t shopped at a big box hardware store since I moved to the Cheshire area 5 years ago. Hines Ace hardware always has everything I need and the service is second to none. Within minutes of walking in someone usually passes by asking if I need help. Can’t tell you how many times previously I would wander around a big box desperately looking for a free worker only to hear them say it was not their area and then having to wait a LONG TIME for someone to come. Shout out to Hines Ace employee Sam who helped me the other day when I needed a special screw, washer and socket for a car repair. Sam saved me a good half hour of searching for the materials I needed. Ace also sends me discount coupons every month that provide great savings. I set a high bar for retail and customer service. Hines Ace Hardware hands down deserves all 5 stars!
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December 2023 by Laura Sullivan
I am amazed at the wonderful customer service at Ace Hardware. They went above and beyond for my family. Huge thanks to Matt for being so kind and patient while trying to fix my mom’s car key. Everyone in the store was so friendly and knowledgeable. We will definitely be back!
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December 2023 by Randee Horvath
Great customer service
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November 2023 by Jeff
Very helpful staff and friendly
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October 2023 by Peter K
I stopped in to get some fertilizer on 10/14/23. This was the best hardware store experience I have had in years. I normally go to Home Depot but they don’t carry the fertilizer that I wanted. When me and my young daughter walked in we were immediately greeted by the friendly staff. One young man asked what I was looking for. Once I told him the product, he insisted that he get it so I didn’t need to carry my daughter across the store. After I paid for it he carried both bags out to my car for me as well. I thought that this type of service didn’t exist anymore. R W Hine provided me wrong. I will be driving the extra 5-10 minutes to this store to support this great establishment.
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October 2023 by Jay Ditota
Definitely one of my favorite hardware stores around. Every employee you run into asks you if there's anything they can do to help you. Large selection of pretty much anything you're looking for. Very clean and organized
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October 2023 by mike martinez
Needed a bolt for a job and the selection of hardware is unbelievable. Like a kid on Christmas I bought a little bit of everything
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July 2023 by Debra Clen
This store is quite large. Hard to find what you are looking for if you don't know where it is but staff is very willing to help and knowledgeable. We went there for car mats and couldn't find them. We asked a staff associate for help and we were told he wasn't sure if they carried them but offered to take us to the place they would be if they did and sure enough they were exactly where he said they'd be.They have 1 or 2 handicap parking spaces and the place is generally busy but they have such a large number of items I would be surprised if you couldn't find what you need.
