Webster Bank

Most Recent Comments

• February 2023 by Amy A.
  When opening an account at a bank, I've always sat down with someone to go over the different types of accounts based on my needs. This didn't seem to be the case when my 20yr old son mustered up all his courage to go into Webster and open an account for himself. He has extreme social anxiety and high functioning autism. There are only certain places he's comfortable going on his own. He walked to Webster Bank a few times before going inside with $250 cash to open an account. I was so proud of him, I didn't think to look over what he signed (yes, that's my fault). Turns out, the account he opened was a checking account with a monthly fee, unless he had direct deposit. He doesn't have a job, and I know they asked him if he did because they selected unemployed in his record. The fee is $12/month... for an account with $250 in it. Then somehow another $2 was added to that for not going "paperless", and another $5 for inactivity. This bank opened an account for a kid who very clearly had no steady income, and thought it was the right choice for him? As of today, his account has been drained by Webster. What started as a courageous $250 deposit turned to $0. When I found this out, I took him to the bank to see if there was anything we could do to recover the money. I was told at most, $75 could be reimbursed....BUT only if he opened a new account since his closed from inactivity and $0 balance. I was told they no longer offer free accounts without direct deposit...the best they have is a savings account with $300 minimum. If he closes the account early, there would be a penalty. So, in order to get $75 of HIS money back, we'd have to deposit an additional $225. Not a chance. A comment was also made that even though he's unemployed and doesn't have an income for direct deposit, "he DID have a lump sum of cash to deposit". Saving $250 from Christmas and birthdays does NOT mean he wants to spend it on bank fees. I'd hoped that whoever helped my son open an account that day would have recognized his anxiety and shown some kindness in directing him. I'm sure he stumbled over questions, and can't provide his address or ss# without looking at his cards in his wallet. ANY young adult opening an account for the first time should be guided through the process so they understand. Instead, my son must have looked like a walking dollar sign. Unrelated to this incident, there was no line (I wonder why), and the teller was courteous and quick when closing out my other account as requested. However, I was hoping to sit down with someone to discuss my son's account rather than stand at the desk for everyone to hear my business. The manager was behind a door and didn't show his or her face at all. We were there at 3:30 (I called first and set up a time to come in), and at least 4 times we were reminded that they were closing soon (5pm). Whether it was because the manager was leaving at 4, or someone else was gone for the day, or talking between coworkers that "I'm with a customer so I'm done after this"... This visit fell very short of what I expect in a bank.
• August 2022 by Jeff Fiorino
  Can’t say enough good things about you great tellers at Webster bank! Marta Mo Heidi, great job as always making me feel valued as a user of the bank! Always such a friendly smile and greeting whenever I come in! Five star satisfaction rating all the way!
• July 2022 by Jeff F.
  Banking with Webster in Canton Village Shops has been a wonderful experience! I opened up a small business over a year ago and have been using this branch for all my personal and professional needs; Marta and Mo are smiling faces at all times that greet me with a friendly hello every time I'm in! There are many options for banking, but I hope Webster Bank knows that I really appreciate the personal interaction I get with these two whenever I'm in!
• February 2021 by A P
  So I have been a Webster Bank customer for 16 years. I recently chose to close my account because I am so frustrated with the disaffected, impersonal service I have received.To quote the great Maya Angelou "When someone shows you who they are, believe them the first time..."I should have known what was coming from Webster many times over the years as they nickel and dimed me.One memorable example of this was when we took a family vacation. I made sure to pay all my bills via online banking prior to our departure. Well, I had an unanticipated debit from my account that meant that all of the payments I had set up weren't going to clear if I didn't transfer funds from my savings account where I had more than enough money to cover the bills. When I tried to transfer the money, I was informed that I had already reached my transfer limit for that cycle. I called my local branch firmly believing that they would help me. Nope. I was told I could physically come into the bank to withdraw the funds from my savings account and deposit it into my checking account. I explained (again) that I was on the other side of the country to no avail. They couldn't help me...and I was charged overdraft and transfer fees for every bill that came due.I should have learned my lesson.Recently I had funds stolen from my account. The bank did not make this discovery; I did. When I notified them, it had been more than 60 days from the first incident of theft, so according to the fine print, they were not required to refund any of the stolen money from that point on....this was thousands of dollars. Not only were they unwilling to compromise at all to even refund the money that had been stolen in the last few days, they did not even follow their own policy of supplying me with the documents they used to make this decision. I attempted to obtain these documents with repeated requests via phone and email. Somehow, in spite of the fact that I was easily able to communicate with the branch manager via email these documents that they claimed they sent me never appeared. The branch manager dropped the ball on this several times. I had to follow up over and over again, to no avail.Their fine print also says that they work to monitor accounts and prevent fraud, how did this fraud escape them. My credit card company calls and emails all the time about new/different/unusual charges....I have never been called or notified by Webster about suspicious charges. I now understand that they DON'T CARE. It's not their money on the line, and they DON'T CARE ABOUT YOUR money.For a customer who chose a this bank 16 years ago because I believe in investing locally, to have such impersonal and uncaring service is truly disappointing.Do yourself a favor. Stay away from Webster.I have closed my account and will be banking elsewhere.
• August 2020 by Cal L.
  I use this bank only because of it's convenient location. My husband and I both have small businesses so we have 3 accounts there. They have continually let us down when we've had issues that needed to be resolved. They have not returned calls concerning buisness matters when they said they would and once left us stranded while on vacation. This branch is famous for giving lip service but not real service. To alleviate my aggravation I tend to do my banking through the atm machine but lately it's been out of order a number of times. Lately there are two gentlemen working there who seem to be very good so hopefully service will get better.
• September 2019 by Leslie Auer-Anderson
  The manager of this branch is outstanding. He is very knowledgeable, extremely personable and always remembers my name. I may be moving my accounts to Webster.
• July 2019 by K.L. P
  They dont count change. Our store gets shorted with uncounted rolls of change. Its a bank. Count the money... May have to get our change elsewhere....
• January 2019 by K and J P
  They dont count change. Our store gets shorted with uncounted rolls of change. Its a bank. Count the money... May have to get our change elsewhere....
• July 2013 by Joanne Seamans
  This bank is not concerned with having a good relationship with customers. They cleaned house about two years ago. Got rid of a nice manager and his staff because they were nice to customers. Now they are concerned with getting as many fees out of you as possible. They would not refund a $37 overdraft fee when they paid an installment loan that did not have to be paid that day before a credit card debit, causing the overdraft. They are supposed to pay your debits before taking out a loan payment. They refused to refund the $37. The manager they fired would help the tellers out when it got busy. It wasn't beneath him to get on a window. The one they have now won't even look at you and say hi. A teller also would not deposit a check I made out to my husband from my business account as cash when it was a Webster check. I had to make a check out to myself, cash it and then deposit it into his account. Totally ridiculous. I would not recommend this branch.