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August 2024 by Wraith Hill
I just called to get a quote I spoke with Jessica she was very nice to talk to she is helpful and resourceful. I was looking to get an engine swap and she educated me on what warranty to look for I didn’t think to ask. She that’s genuine I appreciate when someone takes time to guide you in the right direction and has a good attitude I can tell she cares about what she does A1 customer service. We could use more people like that in the world!
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August 2024 by IKO Logistics
Jeff Welch at the European car is the best hands-down . I’ve been in automotive service departments for about 26 years dealership and in independent shops and Jeff is the most honest and reputable person. I know I bring all my cars to him first. ..
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March 2024 by Mike Whalen
I received an outrageous quote from a reputable BMW dealership because my service light was on and my gut told me to get a second opinion. I called The European Car and spoke with Jeff who immediately put me at ease. He was friendly and very knowledgeable over the phone. Long story short he worked on my car and no more service light. Jeff saved me over $4000 of unnecessary repairs. You will get great service along with honesty and integrity at The European Car.
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January 2023 by Jason Lee
Set up an appointment with Jessica to have my BMW serviced for warranty repairs. Jessica was super cool and friendly.
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September 2022 by T Casablanca
Ridiculously high quote for a repair- you were almost double the amount I paid for a recent repair- You are assuming that you can overcharge customers - This is not an ethical way of conducting an Automotive repair shop.
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September 2022 by Melissa D
My need turned out to be minor on the spectrum of auto repairs...a dud battery replaced under warranty... That said, Jeff and his support staff were friendly and efficient. Jeff had a full roster yet squeezed me in. I waited down the road at Giv coffee shop for less than an hour, so the location of his shop in Canton on 44 didn't hurt. I have a good feeling about Jeff from this experience and, though I hope it'll be a long while, I'd call upon him again without hesitation.
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July 2022 by Wes Driggs
The European Car is one of the best locally owned repair shops in the Farmington Valley / Hartford County. Don’t let their name fool you, they will work on ALL makes/models.The owner and lead tech Jeff is incredibly friendly, smart, and extremely talented. His attention to detail and workmanship are unmatched.Jeff and Nancy are very transparent and honest throughout the entire repair process. You will get an in-depth explanation for the work that is needed, as well as a thorough check over to evaluate your vehicles overall health.Prices are very fair and actually less than what you would pay at other independent shops in the area, and far below the stealer-ship rate.I wouldn’t trust anyone else working on my vehicles.Services: Engine repair
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June 2022 by Juliana Simone
Friendly knowledgeable service on European vehicles old and new. The owner and business operator replaced a burned out headlight that DIY videos online made seem too difficult to do it yourself. Decided to change all the front lights at once so they'd be the same age. He's ordered some other things the car needs and will call when they come in, and a couple of other parts he'll use from the car that was the same make and sadly totaled by a bad driver.
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June 2022 by Julie DelFavero
I can not say enough good things about my experience with Jeff at The European Car. I recently purchased an older BMW, and of course immediately had problems with it. I knew I wanted to find a shop that had experience with BMWs and enjoyed working on them (as not all mechanics do). I did research to try to find a place close to my home, but the initial communication with both places I contacted left me feeling uneasy. As I expanded my search, I came across this shop. The reviews were great, but most importantly, I had an absolutely amazing experience communicating with Jeff before he had even seen the car. He was never pushy, and really took the time to explain everything to me in a way I was comfortable with. For me, the most important thing in finding a mechanic is someone I can trust. I dont know anything about cars, and having a relationship with someone that I believe is always upfront and is not trying to over sell is absolutely paramount. I dropped off my car for the first time after hours, but was more than confident that it was in good hands. Just as promised, Jeff called me as soon as he identified the issue, and was able to resolve it same day. When I picked up the car Jeff was incredibly patient with me and answered all of my questions in detail. The next day my check engine light came on ( unrelated to the previous days problem), and again, Jeff was super responsive. Even though he was completely booked, he offered to scan the car the same day so we could be sure that whatever the issue was, was not safety related. Again, Jeff took the time to answer all of my questions respectfully and in a way that I understood the problem. Day 3, the check engine light is on again, and my availability would only allow me to bring the car either today, or not until Monday. Jeff replied to my message within the hour saying that he wanted me to bring it down today "because he would feel better knowing why the light was on this time instead of waiting". There is no better feeling then finding someone you truly believe loves what they do, are honest, and actually cares about the safety of their customers. I can not thank Jeff enough for his outstanding customer service, and recommend The European Car without hesitation. If you are looking for someone knowledgeable, patient, and honest- Jeff is your guy!!
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May 2022 by Rachel E.
Finally found a great mechanic. Sadly my car was beyond repair (Mini Cooper), but they were honest and helpful. Told me the error codes, explained the process of elimination for how they figured out what was wrong. I will be coming back here 10/10 Follow up m; I did come back and the owner Jeff helped fix my dodge tailgate. So helpful and reliable.
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March 2022 by Sonya Pellitier
I took my 2013 Mercedes here on a whim for a quote and this place now has my business for life. I received quotes from other shops that felt like I was being ripped off and I didn’t get that feeling at all from Jeff. Both Jeff and Nancy were a pleasure to work with! 10/10Services: Wheel alignment
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November 2021 by Melissa Dearborn
My need turned out to be minor on the spectrum of auto repairs...a dud battery replaced under warranty... That said, Jeff and his support staff were friendly and efficient. Jeff had a full roster yet squeezed me in. I waited down the road at Giv coffee shop for less than an hour, so the location of his shop in Canton on 44 didn't hurt. I have a good feeling about Jeff from this experience and, though I hope it'll be a long while, I'd call upon him again without hesitation.
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September 2021 by Theresa McKeown
Great service! Honest, friendly and reasonable.
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September 2021 by Brian B
My VW was making a "thump, thump, thumping noise on hard left turns. Jeff found and replaced the failing right wheel bearing. Good Job!
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March 2021 by Coryse and khaden villarouel
They are the best. Customer service is outstanding and their prices are fair! Top notch professionalism
