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November 2023 by Leo Kennedy
Justin is the best! Super kind and patient with me and everyone else I saw him interact with. Best experience here after a very poor experience with another area shop (different carrier). Justin and this store are the best!
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November 2023 by ken sampson
Have only gone there a couple of times. The staff has been very helpful. Fixed my phone issue in like two seconds.
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October 2023 by Michael George
Just went this afternoon oct 4 and we felt like we were profiled by this guy telling us at once that we should be paying the exact price on the display,we felt he was intimidating us that we cant buy that samsung galaxy 23.After that comment he went to the backroom and nowehere to be seen and the saleslady who was there accomodate us politely but we keep waiting since that guy is the incharge of that store.We had a bad experience so went straight ahead to tmobile farmington mall and we had a deal with smooth and professional service...maybe try to wear nicely and not to be asian?possibly thats the standard on that store....
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October 2023 by Jon L
I asked to return an item to the store, as an option given to me when I called T-Mobile call center, I asked the staff to process the return that was done incorrectly and they ignored me and told me to drive down the road to UPS instead of changing the order as I asked. They were too busy playing on their phones to help me.
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September 2023 by Timothy Huffman
Justin helped us switch carriers and couldn’t have been better. Extremely professional and knowledgeable while still being very personable and nice. Him and his team are top notch at what they do. Highly recommend them and this location for whatever you need from T-Mobile!
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July 2023 by Jay Rod
Talk about good kids and just outright decent human beings. The employees are the canton t-mobile, nice! ?
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July 2023 by Alia Miller
Highly recommend this T-Mobile! I accidentally put my iPhone through the washing machine and Allan was super helpful. He had me call him the next day after it had dried out and remotely put the e-sim in my phone. Amazing customer service!
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July 2023 by Amanda Plona
Worked with Kathryn today and she was awesome! Saved us $70/ month on our phone bill and was super helpful highly recommend!!
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June 2023 by Sue H.
Got a really obnoxious comment from the girl working there that I came in too close to closing. Wasn't buying a new phone so 35 min should have been enough time. Didn't need the comment. You're either open or you're not. If you're open, provide service end of story.
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May 2023 by Paul Popovich
Jason R helped out incredibly!! Absolutely love the store. Thank you guys!
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May 2023 by Al Coy
Great customer service and very knowledgeable Jason and Justin..
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August 2022 by shelly thompson
went in & immediately was greeted by Kathy who was very helpful and helped me resolve an issue another employee at that store messed up on. thank you kathy for all your help i will be coming back & referring family & friends to go see you directly.
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August 2022 by Kyle Zappulla
Went in due to issues with my SIM card and my new phone and was quickly helped. The guy was nice but had no idea how to fix my problem. Then a short women simply said it can’t be fixed whatsoever due to it having sim restrictions. They told me I would need to buy another phone and that the one I bought was probably stolen. Went to the T-Mobile in Newington and they fixed my phone in 10 minutes. This store has no idea what they’re talking about
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June 2022 by Jessica Cunningham
I bought a new phone through T-Mobile online and Justin in Canton was more than happy to assist in the transfer from my old phone. He was awesome! He know the products, the steps, and even when my old phone didn't want to transfer the files, he gladly stayed late to ensure I was all set and good to go. Thank you Justin!!
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May 2022 by jack joy
After receiving zero assistance or service inTorrington I went to Canton to swap from my att unlocked to T-Mobile prepaid plan. Kathy and Justin were very helpful and patient providing me with exactly what I needed. They saved T-Mobile from loosing a new customer after previous negative experience at Torrington CT store. Thanks Kathy and Justin. I also called back thinking I forgot my glasses and Blane was helpful and courteous. Thanks to the Canton T-Mobile team for a positive experience.
