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September 2023 by Michele W.
I have to sound off about this today. I have used this practice for 20+ years and have always had great experiences with the care I've received. It's a great practice with great staff and I would recommend them highly Lately however....I've had some emergencies arise with my elderly pets, and have been unable to be seen by them because they are " booked solid" I think they need to leave openings for regular patients that need them on short notice, rather than sending people off to an ER vet. I'd rather pay an emergency visit at my own office than go to a clinic that has no prior knowledge of my animal Feeling a little disappointed with the office about this
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July 2023 by Jess V
Please speak to staff about communicating better. My experience there was with a sick/dying dog. The clinic was told 20min prior to arrival that the dog couldnt stand and please have a stretcher. Upon arrival nobody was ready and no stretcher was brought out. Instead, techs said they could carry and unfortunately when picking the dog up, whos very heavy, he shreaked in pain and started sinking as they were carrying him. This couldve been avoided with a stretcher and good communication that an emergency was arriving. This is so important because in an owners final times with a pet, they go over every moment in their head for days. One cry of pain may not have seemed like a big deal to staff but to a pet in pain or a fur Mom, its something thats not forgotten and couldve been avoided. I know the Veterinary field is busy now but please take a moment to remind staff to communicate and not cut corners. A simple communication from front desk to techs and proper preparation for a large animal with a stretcher wouldve made a big difference. Thank youResponse to reply: "the stretcher is cumbersome" says it all. Also, unfortunately sorry doesnt change the realities of that day.
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June 2023 by Laura Banulski
My family started using Roaring Brook for all of our animals a few years ago and have had wonderful experiences everytime. From our dog who is anxious about his routine appointments, to our cat who purrs so much while at the vet's it is hard to hear his respiratory rate, to most importantly how they handled my cat Gimli's emergency and ultimately end of life a couple of months later. Their whole staff from receptionists, vet techs, and vet's have so much compassion and professionalism. I would definitely reccomend them as a vet and more than anything just want to share some positivity their way.
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June 2023 by Emily G.
I have been taking my dogs to Roaring Brook for years. I don't live very close -- it's about 30 minutes away. I'm drive there because we love and trust Dr. Nassar and the staff is great. My dogs are well cared for, and I never feel like I'm being upsold or ignored or rushed. They've seen me through losing a dog with cancer after a battle of a few months, and losing another dog to cancer really unexpectedly, and are helping me make two senior dogs comfortable as they age with arthritis. And they tolerate my kids' antics in the waiting room (see photo). Can't recommend them enough.
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April 2023 by marcia bergman
Great care for my dog and easy to use website. The staff were very friendly, and the atmosphere was clean and welcoming. I met with Dr Potanka. Very kind and knowledgeable
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March 2023 by Amanda Bibeau
The staff at Roaring Brook is fantastic! They are all so kind and caring. They take the time to listen to you and address your concerns and they explain everything that they are doing and why. I highly recommend bringing your fur baby to this amazing team of vets and their amazing staff!! Thank you!!
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March 2023 by Amanda C
I can’t say enough about the Veterinarians and staff at Roaring Brook. 4-years ago my senior cat was diagnosed with kidney failure, and today she is 16 and thriving because of all of the guidance from not only the doctors but the techs as well. So grateful for this team!
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January 2023 by Greg Wertheim
I want to thank the Roaring Brook staff for all the years they treated our beloved Harley. In March of 2022 Harley was diagnosed with inoperable cancer of her bladder just before her 10th birthday. Roaring Brook was compassionate and honest with treatment options. It was decided to treat Harley with meds to make her comfortable until this option was no longer effective and Harley was having problems. For 10 months, we would get checkups to be sure we weren’t missing any signs that Harley was having issues. At each visit, Dr Nassar would examine Harley and give us her diagnosis. We felt like we had a true partner with Harleys end of life (Hospice) care working with Roaring Brook and especially Dr Nassar. I would also like to thank Dr Begg for his kind and compassionate final visit for Harley.
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November 2022 by Carolyn Kwiat
Roaring Brook Veterinary Hospital saved my cat's life. My beloved cat, Stella, required emergency surgery over the Summer of 2020 and RBVH accurately diagnosed the issue and was able to take her in for emergency surgery the next day, even during the height of the COVID-19 crisis.I was a healthcare worker in New York City at the time, but originally am from Connecticut. Due to the COVID surge in NYC, I was routinely working 80-100 hour weeks. After several months, started noticing that my cat was not acting like herself. I thought something serious might be happening I rushed her straight to Roaring Brook, where I had previously got my vet care, because I knew I could 100% trust them. Long story short, it turns out she was eating my hair ties and had an obstruction. They were able to take her into surgery the next day and save her life. I am happy to report that 2 and a half years later she is 100% recovered and her normal, happy self. I cannot be more grateful to Roaring Brook for saving her, and am super vigilant about my hair ties now. She is expected to live a full, happy life.
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October 2022 by Carolyn K.
Roaring Brook Veterinary Hospital saved my cat's life. My beloved cat, Stella, required emergency surgery over the Summer of 2020 and RBVH accurately diagnosed the issue and was able to take her in for emergency surgery the next day, even during the height of the COVID-19 crisis. I was a healthcare worker in New York City at the time, but originally am from Connecticut. Due to the COVID surge in NYC, I was routinely working 80-100 hour weeks. After several months, started noticing that my cat was not acting like herself. I thought something serious might be happening I rushed her straight to Roaring Brook, where I had previously got my vet care, because I knew I could 100% trust them. Long story short, it turns out she was eating my hair ties and had an obstruction. They were able to take her into surgery the next day and save her life. They were also very non judgmental about it, which I appreciated because I felt absolutely terrible about the whole ordeal and felt like the worst cat mom in existence. I am happy to report that 2 and a half years later she is 100% recovered and her normal, happy self. I cannot be more grateful to Roaring Brook for saving her, and am super vigilant about my hair ties now. She is expected to live a full, happy life.
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October 2022 by Stacey Kroninger
The Roaring Brook team have been tremendous partners to us as we deal with our dogs not getting along. They offer us non-biased alternatives, empathy and timely follow-up appointments. The fact that they can bring us comfort while they are so busy is a testament to their professionalism and work ethic. Thank you to the Roaring Brook team!
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October 2022 by Diana Stephens
I wouldn't trust my Frenchie with anyone else. I was worried to neuter him when I got him intact at 14 months old. He had some accute inflammation post-surgery from over activity at home. The staff went over and above to see him daily for his cold laser treatments (thus the goggle picture). RBVH offers the right skill sets in their doctors /surgeons, a caring vet-tech staff and an "attention-to-detail" front desk staff. The care is not cheap, but the peace of mind is priceless! I recommend this vet hospital.
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October 2022 by Jamie Dean
The best vets and vet techs… caring, kind and patient. They were so compassionate when we lost our first dog, and have been wonderful with our new puppy.
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October 2022 by MaC Ng
Great visit this year.Dr. Begg is as always knowledgeable, provides loving care to pet.Staff members: friendly, professional.
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October 2022 by Kate Hintz
Roaring Brook has been our trusted Veterinary hospital since moving to the area 5 years ago. Our dogs and cat have always been treated with gentle and compassionate care and the staff are awesome to work with.Working in an animal hospital has to be an emotional rollercoaster for employees, especially during the pandemic. I respect and admire the hard work and positivity we are always greeted with, regardless of what kind of day it has been for the team and their patients. Thank you Roaring Brook for everything you do!
