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January 2024 by Joan Jones
I cannot say enough good things about River Road Automotive. I have had experience with several mechanics over the years. Alex is at the top of my list as far as knowledge, skills, honesty and kindness. Thank you Alex for everything you've done for me and my vehicles!
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August 2023 by Alicia Farmer
So helpful and great customer service!
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April 2023 by Jenna Ryan
Alex and Mark are wonderful men who take care of all our automotive repair needs. Alex is incredibly knowledgeable and fair. I almost hate to leave such a glowing recommendation because I want to still be able to get an appointment!Service: Engine repair
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December 2021 by Ed G.
I've been a customer of River Road Automotive for 30 years. Gerry, the owner, has always been honest and forthright. He's an excellent mechanic, charges very reasonable rates, and above all was always honest. When something wasn't worth repairing, he would say so even though it meant money out of his pocket. Up until a few months ago I would have given 5 stars and a glowing review. But Gerry retired this summer and sold the business to a young guy named Alex. I saw no reason not to give Alex a chance, so I scheduled a brake job and oil change with him. I dropped my car off the night before and dropped the key in the mail slot, as usual. My car sat there the next day without moving. I called but got only an answering machine, so I stopped by at 4pm. The place was closed and locked. So I left the car thinking they got busy and he would do it tomorrow. The next day, same story. The car just sat there and when I stopped in, nobody was there. WTH?! So I got my spare key and took my car back. I asked at the business next door what was going on and found out the new owner got COVID and closed for a week. Was he sick in the hospital? No, just COVID positive. He feels fine. There were multiple other customers all in the same boat. Our keys locked up inside the building with nobody to give them back. At least one person even had their car locked up inside. Well, a full week went by and finally I got a phone call from them. No, not from Alex the owner, but from the family friend helping him with the business. He was calling to apologize. No, sorry, you don't get to apologize your way out of this one. Especially when the owner is too much of a coward to do the apologizing himself. He could have called people to cancel their appointments, or even simply put a note on the door so people wouldn't drop their keys in the mail slot. But he did absolutely nothing. He just screwed over multiple customers without a single care. I will never set foot in that building again and I recommend you don't either.
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September 2019 by Lily Davenport
My family and I have been going to river road ever since I can remember. It is run by amazing people who are so kind, skilled, and knowledgeable.
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June 2019 by Andy C
been around for 30yrs honest good work two bay shop
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November 2018 by edward steremberg
Always great service, knowledgeable technician, and a fair price.
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August 2018 by Steven Williams
Leaving a good review despite how I was treated there today. Place seems in order was greated with a smile.
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April 2018 by Andrew D.
These guys are great. I have been having them work on my cars for years and they do a great job for a fair price. Their advice is spot on and has saved me several times from breaking down on the road. They are incredibly trustworthy and reliable.
