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“Stopped by for a new screen protector. No wait. Even though my phone is old and the protector has been discontinued, the gentleman called his manager and found one. We really appreciated the "extra mile" he took.”
10AM - 7PM
36 Fenn Rd, Newington
Mobile Phones
“Matt and Jesse were fantastic. Phone broke late afternoon, they had me up and running quickly, completely understood my needs . Very knowledgeable, I'm a regular customer now!!
Donna P”
“The staff were members were very friendly, helpful, and knowledgeable. I was pleasantly surprised at what an easy visit it was and how well my issue was resolved.”
“Hong was extremely helpful and efficient in helping me understand my options and ultimately getting A new iPhone 16.
He made sure to provide me with all the promotions and discounts available to me. Would recommend anyone to visit Wong in Unionville for any Verizon inquiries.”
“Thank you to Dwight and Dave for helping me trade in my old iPhone for the new iPhone 16pro. I walked in without an appointment and was helped almost immediately. They were knowledgeable, patient, and made the exchange seamless.”
“We would like to thank Jordi at the att store in Avon he was very helpful and went out of his way to help us switching to direct tv if we could give him a higher score than 5 it would be a 100 thank you the Violette”
“Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical support left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.”
“Worked with John (goes by JJ, he says?) and he was great. Got me upgraded for only $2/month to an iPhone 14 from an 2020 SE. He also shared a heart-warming story about how he helped his mom out big time (but will keep details limited to protect his privacy). It showed he has a good heart and that's always helpful to know when dealing with sales people at any establishment. It made me trust him. Thanks JJ!”
“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”
9AM - 7PM
380 W Main St, Avon
Mobile Phones
“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”
“The guys at Best Buy seem to have done a good job putting my new stereo in my van. I cannot say the same about the corporation itself do not like having to deal with corporate offices they suck.I was on the phone with the company many times and they were horrible.”
9:30AM - 7:30PM
728 Farmington Ave, Bristol
Mobile Phones
“Jonathan Store did a great job toda. He is helping a lot. He’s is nice and doing his job in a perfect way. Thank you Jonathan.You
made my day! I really appreciate”
“Steph is so knowledgeable about everything with cell phones etc. She’s has solved all my issues and will on go to her every time I walk in!’ Thank you Steph !”
“I was able to switch my new ? cord phone from Amazon with no problem. They even had a deal with no charge this week for bringing in your own device so that was cool!”
“It’s been a while since I’ve been into a physical Beat But location but re commend this one and will be back. I was impressed with the large selection of appliances and open box options for a bargain hunter like me, 2 things I didn’t expect. On top of that I had a small issue with an order I placed online and came to pick up, but “Big Kev” took great care of me and got me all squared away in a matter of minutes.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“I recently had an outstanding customer service experience that deserves recognition. After moving into a new home, I needed assistance setting up WiFi services. AT&T sent a technician, Troy, to handle the installation—and I couldn’t be more impressed.
Troy was not only highly knowledgeable but also demonstrated exceptional professionalism and a positive attitude throughout the entire process. He took the time to walk us through each step, ensuring we understood everything he was doing.
After previously being with another internet provider, this experience has completely won me over. Thanks to Troy and AT&T, I won’t be going anywhere else. Outstanding service!”
“We came in on Saturday 11/15 around 12:30 and had an associate by the name of Echo help us. He was wonderful, very patient with all our questions and if he didn’t know the answer he went to find it. He didn’t rush us and had great customer service on a busy Saturday afternoon. As soon as we came in he greeted us and helped us get two phones and watches. We were very impressed on the entire experience.”
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“Justin is the most proficient, efficient and capable T-Mobile employee I have encountered over the years as a T-Mobile customer. He helped navigate a SIM card issue that could not be resolved at other T-Mobile stores. On other occasions he also came through with exceptional service.
The intent behind this review is for ownership/management to take notice of this valuable employee (by making a record of this review).
With Gratitude,
Mark”