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“Always a pleasure. Great customer service. Never had an issue going back at any locations to replace my broken screens. On top of that we have a lifetime warranty. Can’t get better than that. Thanks again.”
10AM - 7PM
36 Fenn Rd, Newington
Mobile Phones
“Matt and Jesse were fantastic. Phone broke late afternoon, they had me up and running quickly, completely understood my needs . Very knowledgeable, I'm a regular customer now!!
Donna P”
“The staff were members were very friendly, helpful, and knowledgeable. I was pleasantly surprised at what an easy visit it was and how well my issue was resolved.”
“We would like to thank Jordi at the att store in Avon he was very helpful and went out of his way to help us switching to direct tv if we could give him a higher score than 5 it would be a 100 thank you the Violette”
“Brandon went above and beyond I am handicapped he took the time to listen how I am affected and is the first RETAIL employee to offer me assistanceHe deserves a bonusAs well as helping me finds the right phone for me”
“Rob was the store rep who helped us. He helped me upgrade my phone and fixed my mom's phone. He's very knowledgeable and kind. We were there for less than half an hour. He also remembered helping my boyfriend upgrade his phone a few months ago. My boyfriend is not an easy person to deal with at times and Rob was very patient with him. I will definitely recommend anyone to go see him for their phone needs.”
“My daughter and I needed to update our Verizon phones so we went to Russell Cellular in Unionville, CT. The customer service we received was outstanding. Our sales rep, Ian Sames, is knowledgeable, extremely patient, courteous, friendly, and very helpful. He offered advice without pressure, explained everything in detail, and didn’t upsell. Ian reviewed my account and recommended a better plan that reduced my monthly charges. We were very impressed and highly recommend this business. Ian and Aaron, the store manager, are wonderful assets to the Verizon brand.”
“Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical support left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“Great place Stephanie helped us out today was kind definitely needs a raise ? she was informative and very helpful in our interest’s both got what we wanted Busy little place but she had her attention on us while multi tasking”
9:30AM - 7:30PM
728 Farmington Ave, Bristol
Mobile Phones
“I would give my experience today 10 stars and that’s because of Omar. Omar is a knowledgeable, friendly, down to earth Cricket Representative who goes the extra mile. Thanks to Omar for fixing my phone issue today!”
“Super underrated for hanging flower baskets ($14.99 each) as opposed to close to $30 each elsewhere. Just have to spend some time picking through the best ones but it'll be worth it.”
“I was able to switch my new ? cord phone from Amazon with no problem. They even had a deal with no charge this week for bringing in your own device so that was cool!”
“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”
“The guys at Best Buy seem to have done a good job putting my new stereo in my van. I cannot say the same about the corporation itself do not like having to deal with corporate offices they suck.I was on the phone with the company many times and they were horrible.”
9AM - 7PM
380 W Main St, Avon
Mobile Phones
“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”
“Shan is THE man. The shelf was empty and even though the inventory thingy said there weren't any in this store ( but in stock @ every. Other. Target. In the state... seriously) he offered to check in the back anyways. He swiftly returned with my item. I didn't have to go to another store when I was so not on the mood. Shan to the rescue. Not all heroes wear capes. thank you thank you !!”
“I got what I wanted at the price I expected. Unfortunately there is no friendly atmosphere here. No smiles. No one appears to be enjoying themselves.
Update: I went back today for a few items and everyone was friendly as could be. It must have just been a bad day.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“I went in to trade in my old iPhone for a new one on 4/17.....There were some issues and delays at no fault of Apple. After I was finally able to purchase the phone and moved on to transferring my data to my new phone, there was another issue. One of the workers name Ariel was very kind and eager to help. I was so stressed and mentally drained at this point, but Ariel really helped me to feel at ease and was able to swiftly fix the issue. He even continued to help me after the store had closed until the issue was resolved. I just wanted to give Ariel the recognition that he deserves, because he was helpful, kind, and made an extremely stressful situation not so stressful.”
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“Justin is the most proficient, efficient and capable T-Mobile employee I have encountered over the years as a T-Mobile customer. He helped navigate a SIM card issue that could not be resolved at other T-Mobile stores. On other occasions he also came through with exceptional service.
The intent behind this review is for ownership/management to take notice of this valuable employee (by making a record of this review).
With Gratitude,
Mark”