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February 2024 by Mary Anderson
Excellent customer service. Typically customer service at a body shop is nonexistent. I was pleasantly surprised by the level of professionalism and help by not only reception, but also the team working to repair my vehicle. When there were delays because of shipping parts, the team at Hoffman were helpful in getting me an extended stay in my rental vehicle. I went there because it’s the shop my insurance company works with, But it will be my go to in the future if I’m in need of repair.
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February 2024 by Laurann and Russ Asklof
The work was done expertly as I have come to expect but the schedulong this time was below average. We scheduled 3 weeks in advance and was estimated at one week for the repair. The car was ready in 12 days. This is unusual. I susp[ect the parts were not ordered until we dropped off the car causing the delay.
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January 2024 by Lois Little
Shout out for exceptional customer service!! Karly, my service advisor was in frequent touch and kept me posted on the extent of damage my unfortunate run in with a deer had caused, from start to finish. Cassandra was always able to answer my questions when I called with professionalism and facts and walked me through the insurance process with confidence. I never got to meet the actual technicians who repaired the vehicle but they did a great job, and it was completed when promised. The added detailing on the interior was a pleasant surprise and my car looks brand new. So very pleased that I chose Hoffman Collision for my repairs and recommend them without hesitation! Thanks to all involved!
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January 2024 by Erik Michael
So far so good! Very friendly and streamlined check in experience!Will report back regarding overall experience and work performed!I’ve been remiss in a complete follow-up regarding my overall experience with Hoffman. I highly recommend them as from the initial intake to final delivery of the repaired vehicle, the attention to customer service as well as their guidance and continued updates throughout would be a hard act to follow! I will bringing more business their way shortly as some scofflaw hit my elderly mothers parked car. That’s a whole other subject but point being I will continue to use and send business Hoffman’s way! ?
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January 2024 by Amanda Nocera
Great communication before and during the fix around parts being ordered and estimated completion times. My car was brought in, assessed, and work completed before the collision center I typically go to was even willing to see my vehicle. Hopefully won’t need collision repairs anytime soon again, but highly recommend to anyone who does!
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January 2024 by Alexandra “Ali” Rice
While I hope to never have to come here again (because that'd mean my car is damaged), I'd love to use Hoffman Collision as a repair shop! Of course, the fact that the at-fault driver's insurance paid for the repairs helped with the positive experience. Nonetheless, the Hoffman staff is friendly, knowledgeable, accommodating, and great at communicating. They go above and beyond and I felt very respected as a customer.
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December 2023 by Mike Lefevre
I had body work done from a minor accident.My contact person at Hoffman was Karly Fisher.I couldn't ask for a better person for the job.From her initial contact, her friendly and professional demeanor was A+ customer service, she is a definite asset to the Hoffman team! As well as she took it upon herself to constantly keep me updated.The folks at Hoffman Collision are "Topnotch "! They quoted me 9 days until my car was ready, they exceeded expectations and returned my car in 6!I would highly recommend these folks if the need arose to have them work on my car again!!!!!!!
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November 2023 by Leslie L
This was not a good experience at all. My car was not properly fixed, when I called to address it was down played by Karly that it was no big deal. A few days later my spoiler flew off my vehicle while I was driving it. So no big deal according to her I ended up with more issues. She was did not allow me to skip the was as she claimed she needed to inspect the vehicle. Parts were missing along with the low quantity of work and customer service.Last 4 photos are from the second time that my car needed to go back after the spoiler flew off and this was the condition. Not properly cleaned up tape left on the top. Parts left on my seat (not pictured)At the time of my initial review hoffman had possession of my vehicle Steele took car of me and got me a loaner but as you see the manager responded to trying to get this taken care of but still got my vehicle back with no real changes to the service or him reaching out. Overall not a good experience. Except my interaction with Steele and his assistant (young lady at the front desk).They have room for improvements. I offer customer service classes.As an international reviewer I carefully take time to consider my reviews all interactions are fair game.Services: Painting
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November 2023 by MJ P-W
Damage from an accident required fixing some areas and repainting several others. Not only was the work superior, but the car was also cleaned inside and out! Wonderful service! Their customer service was helpful and supportive throughout. Highly recommend!
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November 2023 by Jacob Bushey
Great people doing great work. Did a fantastic job on my Jeep and got it done ahead of schedule. Tyler G is awesome to work with, kept me updated and answered all my questions.Services: Painting
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September 2023 by Alex Garvey
Phenomenal job on my vehicle!They were very professional and called me to keep me informed of the job they were working on.Came out great, very smooth process and they were able to get some parts that were back ordered in earlier than expected, very impressed and satisfied and will definitely return for future needs!
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September 2023 by Jessica Smith
Tyler and the crew were excellent in helping us along through our first totaled car journey. Highly recommend. Transparent, timely, professional. What more can you ask for?
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September 2023 by Mitch Gilbert
From his initial estimate to completion of the bodywork on my RAV4 Wes provided me with detailed and clear explanation of what needed to be done and how much it would cost. He worked seamlessly with my insurance company to make it happen with minimal expense to me. The bodywork is flawless. My car is better than it was before the parking lot damage occurred. This is the second time Hoffman Collision has repaired damage to my car. They are body repair masters.Services: General repairs & maintenance
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September 2023 by mojdeh heidari
First i called them after insurance told me that everything is ready and i have to take my car for repair . I called them and receptionist which was not friendly said no there is no info . I called Insurance again and they said no Hoffman has everything . Called Hoffman and the second unfriendly receptionist after a long time of searching said yes, they have document and i have to wait for them to call to take my car for assessment. After waiting enough we drove car to them and after assessment said they will call which they never did and meanwhile any time i called them nobody answered. Finally we drove our car there and left it there. after 3 weeks waiting game I called them again and they said the car is in wrapping process. my experience with them was really good , receptionist’s unfriendly toward rudeness also contacting them was difficult. but my car repair was fine and i thanks them for that
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August 2023 by Shirley Kahan
Staff here handled my repair with the utmost professionalism from beginning to end. Tyler was very thorough in explaining what had to be done and how long it would take. He even called to let me know how things were progressing and give me a completion date. I’m very happy with the quality of the repairs and would highly recommend their services.Services: Painting