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February 2024 by Liza Rodriguez
Came to this locations three separate times during regular open business hours and have arrived to a sign on the door stating they’re closed. Why even have business hours posted on the door of your establishment let alone online if they are not accurate. BE BETTER.
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December 2023 by Lisa M
What type of business that handles packages is only open from 12-5?!?
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October 2023 by Matthew Thomas
My family sent me a care package. I waited until 5pm Saturday and it didn’t arrive yet, so I went shopping. Attempted delivery was made at 5:18…. Frustrating, they required a signature, so they didn’t deliver and instead said it would be available for pickup on Monday from Advanced Auto Parts. Cool an extra 2 days of waiting, UPS sucks, just leave my package I, give zero f’s about requiring a signature.
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July 2023 by Kyle R.
Champ the counter guy is like no other. He has a rather enjoyable dead pan type of humor about him. Fast, prompt customer service and you're in and out pretty quick and at a fair price. Hrs are weird so make sure you check in advance.
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May 2023 by Deborah Laemmerhirt
Helped me get in the door with a very heavy package and provided an easy return process.
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May 2023 by Jennifer B
My mom had a bad fall while UPS was in my driveway and Braden the driver rushed over to help her. He helped us so much that day. Thank you.
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April 2023 by joe penny
Change their hours So they don't open until 12 PM?? This is a main UPS hub.
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March 2023 by Steven Borchardt
Main UPS Distribution in Brookfield was closed today at 3:30 PMOther CONCERNS that Should Not be Shared on rhis Public Forum
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February 2023 by Anastasia “Nastia” Karpoukhina
Expecting a package on Friday, 1/6 that is needed before next week. While I was at home waiting on the package, get a notification that they attempted to deliver a package but no one was home (never rang the doorbell!!!) and just saw driver leaving through the window.Called 800 number and told that they would pass information to local office 84 Pocono in Brookfield for the team to call back same day and redeliver same day. No one ever called, even though they had 2+ hours before office closed and their mistake. Followed up with 800 to be told sorry not sure why they didn't call and the office is closed for the weekend. Just terrible customer service and follow through!
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February 2023 by Peter Martin
Come on UPS, its been snowing n raining since morning and u drop an important package by my garage...good thing my daughter is home on winter break from college..the package is so wet..u can't ring the door bell or put wrapping around the package..just hope when I get home everything is good!
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December 2022 by Amanda Sears
Route driver in Sandy Hook putting envelopes marked "Extremely Urgent" on the ground next to my driveway to get rained on, while my FRONT DOOR was 40 feet away. The ground, behind a stack of recycling bins is NEVER an appropriate delivery spot.
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December 2022 by Emilio Gonzalez
Came today at 2pm on 12/13/22. Line is outside doors locked. 24° outside. How can you do that to people giving you business
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December 2022 by Jocelyn Alicea
Confirmed with support that my package was being held for pick up at this location. When I went to pick it up I was told by staff that my package was picked up and signed out to another individual (they even have security footage). When asked how that was possible since I was told they check IDs and UPS slips for confirmation they just said “it happens often just file a claim”. I then filed a claim on their website and it was closed for no reason. I have had a terrible experience and my issue is still not rectified after 2 weeks
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October 2022 by Jason Wyga
Package was supposed to be delivered on October 1st 2022. Guy pulled in driveway then left never got out of truck. Then I get a message that they could not deliver due to no one home. How is that possible if I saw the truck pull in driveway then leave. Called the 800 number and they said they will get in touch with driver to bring package back. We'll they never showed up. So now trying to get in touch with ups to go pick up my package and cannot get in touch with a representative.
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September 2022 by stevem
Customer package pickup and drop off area was closed when it should have been open. My package ended up in limbo.
