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January 2024 by Blue AB
Great job by Glen, Richard and Alex from United Alarm! Very professional, hard working, and went above and beyond problem solving. I would highly recommend them, I felt in safe hands and am really happy with my experience from the start throughout design and installation. Glen was really friendly and easy to deal with, his guys were on the job, they consulted with me and worked diligently until the job was done.
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September 2023 by Phil Rothstein
United Alarm has been keeping my family and home safe for 27 years. The people are great, their service and responsiveness are outstanding. I know that DIY security systems are popular these days, but I only trust the professionals at United Alarm over any gadgets. Highly recommended!!!
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July 2023 by Hilary
Just 5 months after my system was installed I got recurrent false alarms from the same door, multiple times within a few week period, twice while I was sitting right next to the door. Since I was afraid to even set the alarm because it kept falsely alarming, I called and the tech came to fix the sensor level and replaced it. I received a bill for over 200 dollars for the service and a new sensor. A system that isn’t even a year old should not be requiring maintenance and one of the sensors shouldn’t be requiring replacement at 5 months of use. I am very disappointed with the company and its customer service.The owner quickly contacted me and fixed the situation. I appreciate his timely response to the issue and its rectification. I change my review, he provided great customer service.
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March 2023 by MJ Fleischman
Excellent service, prompt and efficient. Thank you!
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March 2023 by Allison Minutillo
United Alarm is the best of the best. They have been so responsive and patient the entire time scoping our enormous project, pulling plans together in a matter of days with exceptional client service. Dana, in particular, truly went above and beyond to meet our needs. Super appreciate their entire team! Cannot recommend them enough.
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March 2023 by Doug Mahard
United has been our alarm company for 22 years. I recently had to have a job expediated on an out building and Mike Kay came out to quote it and then made sure the whole install happened under a very tight time constraint, John Gregory was the install tech who did a great job and was pleasant to talk to.Whoever is doing the hiring in the HR department at United is doing an outstanding job. Both Mike and John were great to interact with, professional, attentive to the job at hand and friendly. Thank you for excellent customer service. Thank you Mike and John.
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March 2023 by Deirdre Healey
The upgrade to 5G was done quickly & explained to meThank you
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March 2023 by Kathleen Peck
United Alarm is an excellent company that is promp with service, has trained, personable, professional service people and is a quality, dependable product. I recommend them highly.
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March 2022 by Darlene Marie
The best around!
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March 2021 by Quinn Karp
Outstanding service with helpful staff. They go above and beyond to keep you feeling safe and protected.
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March 2021 by Carter
Very professional and knowledgable business! We have had this alarm service as long as I can remember. Never any problems and very friendly staff! It gives peace of mind having an alarm system that is so high end!
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March 2021 by KRODYA
SCAAAAAM....THIEVES. Don't give credit card to these people, they will keep charging your card even if you don't have any services with them....If you sign any piece of paper you're hooked... screw you United alarm. Tried to talk to the owner Satina and and I learned very quickly that she's the head of the sneak
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March 2021 by Bryan Colin
There was an employee driving a work van that hit my car. I was at Home Depot in New Milford & he opened his door wide open hitting my side view mirror. I was inside the car & came out to go to the store but he didn’t even apologize knowing I saw what he did. If the employees are this careless then imagine when they do a job. I wouldn’t want them working at my home or will recommend to anyone I know.
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March 2021 by Reece Apgar
United alarm did a great job setting up a system in my dads new house they were quick and very friendly, definitely recommend
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March 2021 by Julian Checco
I have recently moved into a new home which already had a United Alarm system in place. Called them to activate it and be put on line, and Jimmy was very professional. Five stars for United
