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August 2023 by Judi Gearhart Soto
Buyer Beware!!! We ordered a table from Stickley Audi-Brookfield, our salesperson was Leslie & she assured us a number of times that we could cancel the order anytime we changed our minds & in fact told us that we didn't have to take receipt of the table upon delivery if we found it unstable. We ultimately canceled the order (it was not yet shipped) & the woman I spoke with called me back to confirm that Leslie had confirmed to her that she did advise us we could cancel.Then they charged my account. I called to advise the order was cancelled & was told by the gentleman that "we would owe nothing" & he would take care of it. Today I get a call from Leslie insisting that she never said we could cancel - I told her this was not only disingenuous, it was absolutely dishonest & appears to be an attempt to cover herself for not following company protocols (which is not my problem). I spoke w/the manager who attempted to tell me it was a "miscommunication" & refused to hear that it was actually dishonesty on the part of her salesperson and we are not in the habit of being called liars. They want a 25% re-stocking fee & are refusing to acknowledge that the salesperson lied to us in her assurance that we could cancel the table and even refuse delivery.Despite their assertions, this is NOT an honest or reputable company and I would absolutely NOT consider conducting any business with them at all. I have filed a formal complaint w/corporate (it must be delivered via e-mail only - no phone number) & have disputed the charge w/our credit issuer. It is extremely disheartening to find out that you've done business with dishonest people and have to defend yourself against their lies. I suggest that everyone take Notice.-Judi Gearhart-Soto
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August 2023 by Nancy Barbato
We wanted to recognize Julie Scosta at the Brookfield CT Stickley store for her outstanding customer service with her assistance for our new living room furniture purchase. Her knowledge, patience, attention to detail, listening skills, and suggestions made our time spent with her a pleasurable and successful shopping experience. We highly recommend working with Julie regarding your furniture and decor needs!
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October 2022 by Lisa S.
Beware: I purchased a Hancock & Moore sofa from this location less than a year ago. The sofa's fabric is wearing unusually. Their suggestion was to reupholster since it's not under warranty, but I am not even able to obtain the correct name of the fabric from a Stickley representative. Save yourself some grief and buy a sofa elsewhere -- H&M quality is not what was promised and customer service is the poorest I've received.
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September 2022 by cj golden
Stickley has beautiful, well crafted furniture but, as is with most furniture stores lately, the wait for our furniture was far longer than we expected.However, once it had all arrived, we love every piece we chose for our new home. The great patience of our saleswoman, Leslie Haber, went far in easing our concerns as we waited for our everything to arrive at our house. She is lovely, understands what the client likes and helped find just the right pieces for us to purchase. Thanks, Leslie, for taking such good care of us.
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September 2022 by Steve Tochilin
We enjoyed purchasing our furniture from Georgine at Stickley. She went above and beyond for us. We love all of our purchases and don't think we've ever worked with a more friendly, professional, efficient and knowledgeable salesperson than Georgine. The Danbury store has a great selection of mission-style furniture, which is just what we we're looking for.
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July 2022 by Carl Dambrauskas
Julie Scosta is an amazing designer who I worked with for several months designing our new home. Our home being in another state! We were able to order with her and it was delivered to our new home. She listened to the ideas of the look and feel, of the spaces, I was going for. With only having a floor plan, she was able to map the furniture on the computer allowing us to see how pieces fit.I highly recommended Julie!
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May 2022 by Karina Betfarhad
Ten years ago we visited the Stickley Furniture in Westchester NY. We met a very knowledgeable and REAL saleswoman (listened to what we requested), Georgine. Unfortunately, we did not make a purchase at the time. Many years later, when we were ready to make a few purchases, we thought of Stickley again. When we tried to find their store hours, we came across the new location in CT that was closer. Upon entering the store we were pleasantly surprised to see Georgine, as if it was fate! She sold us a few pieces that made real sense for our family. She is knowledgeable, friendly, prompt and has great work ethics. I have received my furniture before the original promised date. The entire process was seamless. The material used are of great quality, workmanship is well done and the service is fantastic!
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March 2022 by Gail Gurney
My sales person, Julie Scosta was fantastic in helping find the piece I wanted in the finish I wanted. I had tried a few weeks earlier with another sales associate, not sure of her name and was told it was only available in the light finish. Julie researched it and got me exactly what I was looking for. So glad I gave it a second try. Plus a sooner than expected delivery. Thank you Julie! A+ experience.
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December 2021 by Tish F.
I ordered two sofas in July was told they would be delivred in October. When i didn't hear anything, I emailed the salesperson Julie she emailed to say the new delivery date was December. Emailed two days ago, and they said now February. Saleslady said they're not even in production yet!! Said they were waiting for the frames to be delivered to the factory. From where? I chose Stickley because it was supposed to be American made - guess they fooled me. I asked for a refund of my deposit as my sofas are not even started yet, and I got no response from the salesperson, the manager, or customer service. I would warn anybody who asks to stay away from Stickley - they are not what they used to be.
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October 2021 by Sharon Eason
My husband and I were looking for quality-made furniture and visited several furniture stores before we met Marise at Stickely Furniture in Brookfield. She provided us with exceptional service. She is patient and knowledgeable about the Stickley Furniture products and has a great eye for design. She listened to our design wish list and offered suggestions that were in line with our style and budget. Her sense of humor made what could have been a long and overwhelming process fun and easy.
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October 2021 by mundo 2020 4 all
Nice furniture store... the best choice you can make.
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October 2021 by Linda V.
My husband and I are shopping for living room furniture and drove to Brookfield, CT to visit the furniture stores on Federal Road. We made the mistake of visiting the Stickley Audi & Co furniture store. While walking around the store looking for sofas a sales woman laughed and said "Don't worry we have $1,000 sofas they are not all $5,000! She continued to laugh as she walked away. How insulting and condescending! She should watch "Pretty Woman" because even if I had found a sofa I would never purchased it from this store! We stopped at Ethan Allen and had a very nice experience at the store in Danbury. Will probably purchase from them!
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September 2021 by Phyllis T.
I worked for Stickley over 7 years ago and just found out they were hacked and my information may have been stolen. It took them 11 months to notify me! To add insult to injury, when I called the corporate office I kept getting voicemail and no return calls. If this is how they treat ex-employees how are they to their clients?
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September 2021 by Robert Bevilacqua
Great furniture selection. Super quality. Our sales person - Georgine Nicolai - could not have been better. She was very knowledgeable and spent plenty of time with us to make sure that we chose the correct sectional sofa for out needs and room size.
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September 2021 by uriel pinelo
I’ve been fortunate to work with Leslie H. through two career relocations - in both instances, Leslie was patient, informative and attentive to my needs. She’s helped me furnish two different apartments and no doubt, I will turn to her and SA to furnish my house (whenever that milestone may come). Great products and better service - love this brand!
